LCI: A social channel analysis platform for live customer intelligence

Proceedings of the ACM SIGMOD International Conference on Management of Data

Volumn , Issue , 2011, Pages 1049-1057

  Castellanos, Malu ^a   Dayal, Umeshwar ^a   Hsu, Meichun ^a   Ghosh, Riddhiman ^a   Dekhil, Mohamed ^a   Lu, Yue ^a   Zhang, Lei ^a   Schreiman, Mark ^b  

^a HEWLETT PACKARD LABORATORIES   (United States)

^b HP Enterprise Business   (United States)

Author keywords

business intelligence; customer intelligence; opinion lexicon; opinion mining; sentiment analysis; sentiment monitoring; social media; streaming data

Indexed keywords

COMPETITIVE INTELLIGENCE; DATA MINING; MEDIA STREAMING; SALES; SOCIAL NETWORKING (ONLINE);

BUSINESS-INTELLIGENCE; CHANNEL ANALYSIS; CUSTOMER INTELLIGENCES; OPINION LEXICON; OPINION MINING; SENTIMENT ANALYSIS; SENTIMENT MONITORING; SOCIAL MEDIA; STREAMING DATA; WEB 2.0;

SENTIMENT ANALYSIS;

EID: 79959960504     PISSN: 07308078     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1989323.1989436     Document Type: Conference Paper

References (7)

1. X.Ding, B.Liu and P.Yu. A Holistic Lexicon-Based Approach to Opinion Mining. In Proc. WSDM 2008.
2. B.Pang, L.Lee and S.Vaithyananthan. Thumbs up? Sentiment classification using machine learning techniques. In Proc. EMNLP 2002.
3. Q.Guang, B.Liu., J.Bu and C.Chen. Expanding Domain Sentiment Lexicon through Double Propagation. In Proc. IJCAI 2009.
4. D.Xiaowen., B.Liu and L.Zhang. Entity discovery and assignment for opinion mining applications. In proc. KDD 2009.
5. J.Shawe-Taylor, N.Cristianini. Support Vector Machines and other kernel-based learning methods. Cambridge University Press, 2000.
6. Y.Lu, M.Castellanos, U.Dayal and C.Zhai. Automatic Construction of a Context-Aware Sentiment Lexicon: An Optimization Approach. In Proc. WWW 2011.
7. Y. Lu, C. Zhai, and N. Sundaresan. Rated aspect summarization of short comments. In 18th International World Wide Web Conference (WWW2009), April 2009.