TQM journey of an Indian milk-producing cooperative

TQM Journal

Volumn 23, Issue 4, 2011, Pages 423-434

  Trehan, Manish ^a   Kapoor, Vijay ^a  

^a PTU's Gian Jyoti School of TQM and Entrepreneurship   (India)

Author keywords

7 QC tools; Cooperative sector; Project by project improvement; Quality improvement; Structured problem solving; Total quality management

Indexed keywords

7 QC TOOLS; COOPERATIVE SECTOR; PROJECT-BY-PROJECT IMPROVEMENT; QUALITY IMPROVEMENT; STRUCTURED PROBLEMS;

TOTAL QUALITY MANAGEMENT;

PROFITABILITY;

EID: 79959913247     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731111139491     Document Type: Article

References (8)

1. Besterfield, D.H., Besterfield, G.H. and Besterfield-Michna, C. (2003), Total Quality Management, Pearson Education, Englewood Cliffs, NJ.
2. Gryna, F.M., Chua, R.C.H. and Defeo, J.A. (2007), Juran's Quality Planning & Analysis for Enterprise Quality, 5th ed., McGraw-Hill, New York, NY.
3. Harrington, H.J. (2005), Business Process Improvement: The Breakthrough Strategy for Total Quality Productivity and Competitiveness, McGraw-Hill, New York, NY.
4. Juran, J.M. (1995), Managerial Breakthrough: The Classic Book on Improving Management Performance, McGraw-Hill, New York, NY.
5. Juran, J.M. and Godfrey, B.A. (2000), Juran's Quality Handbook, 5th ed., McGraw-Hill, New York, NY.
6. Kanji, G.K. (1996), "Implementation and pitfalls of total quality management", Total Quality Management, Vol. 7 No. 3, pp. 331-43.
7. Powell, T.C. (1995), "Total quality management as competitive advantage: A review and empirical study", Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
8. Sinha, M.N. and Willborn, W.O. (1985), The Management of Quality Assurance, John Wiley, New York, NY.