Maturity measurement of knowledge-intensive business processes

TQM Journal

Volumn 23, Issue 4, 2011, Pages 377-387

  Jochem, Roland ^a,b   Geers, Dennis ^c   Heinze, Priscilla ^d  

^a TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

^b STELLENBOSCH UNIVERSITY   (South Africa)

^c UNIVERSITY OF KASSEL   (Germany)

^d UNIVERSITY OF POTSDAM   (Germany)

Author keywords

Continuous improvement; Knowledge intensive business processes; Knowledge management; Maturity model; Quality process

Indexed keywords

ASSESSMENT PROCEDURE; BUSINESS PROCESS; BUSINESS PROCESS MANAGEMENT; COMPETENCE DEVELOPMENT; CONTINUOUS IMPROVEMENTS; KNOWLEDGE TRANSFER; KNOWLEDGE-INTENSIVE BUSINESS; MATURITY MODEL; QUALITY PROCESS; REAL PROCESS; RESEARCH LIMITATIONS; SMALL AND MEDIUM-SIZED ENTERPRISE; SOLID STRUCTURES;

ENTERPRISE RESOURCE MANAGEMENT; ENTERPRISE RESOURCE PLANNING; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE; QUALITY MANAGEMENT;

INDUSTRY;

EID: 79959865585     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731111139464     Document Type: Article

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