메뉴 건너뛰기




Volumn 60, Issue 5, 2011, Pages 493-511

Performance measurement system implementation using Balanced Scorecard and statistical methods

Author keywords

Balanced Scorecard; Case studies; Company performance; Iran; Performance measurement systems; Statistical methods

Indexed keywords


EID: 79959603499     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410401111140400     Document Type: Article
Times cited : (46)

References (28)
  • 1
    • 0346853164 scopus 로고    scopus 로고
    • Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities
    • Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D. (2002), "Application of the balanced score-card concept to develop a conceptual framework to measure facilities management performance within NHS facilities" in International Journal of Health Care Quality Assurance, Vol. 15, No. 4, pp. 141-51.
    • (2002) International Journal of Health Care Quality Assurance , vol.15 , Issue.4 , pp. 141-151
    • Amaratunga, D.1    Haigh, R.2    Sarshar, M.3    Baldry, D.4
  • 3
    • 0034195442 scopus 로고    scopus 로고
    • Determining validity in qualitative inquiry
    • Creswell, J.W. and Miller, D.L. (2000), "Determining validity in qualitative inquiry" in Theory into Practice, Vol. 39, No. 3, pp. 24-131.
    • (2000) Theory into Practice , vol.39 , Issue.3 , pp. 24-131
    • Creswell, J.W.1    Miller, D.L.2
  • 4
    • 79959574658 scopus 로고    scopus 로고
    • The Steele Group, available at, (accessed 17 March 2010)
    • Goldstein, S.D. (2003), "Using Kruskal-Wallis to improve customer satisfaction", The Steele Group, available at: www.thesteelegroup.us/resources/whitepapers/papers/using_Kruskall-Wallis.pdf (accessed 17 March 2010).
    • (2003) Using Kruskal-Wallis to improve customer satisfaction
    • Goldstein, S.D.1
  • 5
    • 33749385750 scopus 로고    scopus 로고
    • Linking strategy into operational management: A survey of BSC implementation in Finnish energy sector
    • Haapasalo, H., Ingalsuo, K. and Lenkkeri, T. (2006), "Linking strategy into operational management: a survey of BSC implementation in Finnish energy sector" in Benchmarking: An International Journal, Vol. 13, No. 6, pp. 701-17.
    • (2006) Benchmarking: An International Journal , vol.13 , Issue.6 , pp. 701-717
    • Haapasalo, H.1    Ingalsuo, K.2    Lenkkeri, T.3
  • 6
    • 0001415599 scopus 로고
    • An integrative framework for strategy-making processes
    • Hart, S. (1992), "An integrative framework for strategy-making processes" in Academy of Management Review, Vol. 17, pp. 327-51.
    • (1992) Academy of Management Review , vol.17 , pp. 327-351
    • Hart, S.1
  • 8
    • 0026494564 scopus 로고
    • The Balanced Scorecard - measures that drive performance
    • January/February
    • Kaplan, R.S. and Norton, D.P. (1992), "The Balanced Scorecard - measures that drive performance" in Harvard Business Review, January/February, pp. 71-90.
    • (1992) Harvard Business Review , pp. 71-90
    • Kaplan, R.S.1    Norton, D.P.2
  • 10
    • 0034265555 scopus 로고    scopus 로고
    • Having trouble with your strategy? Then map it
    • Kaplan, R.S. and Norton, D.P. (2000), "Having trouble with your strategy? Then map it" in Harvard Business Review, Vol. 78, No. 5, pp. 167-76.
    • (2000) Harvard Business Review , vol.78 , Issue.5 , pp. 167-176
    • Kaplan, R.S.1    Norton, D.P.2
  • 14
    • 84989060020 scopus 로고
    • Formulating strategic problems: Empirical analysis and model development
    • Lyles, M.A. (1981), "Formulating strategic problems: empirical analysis and model development" in Strategic Management Journal, Vol. 2, No. 1, pp. 61-75.
    • (1981) Strategic Management Journal , vol.2 , Issue.1 , pp. 61-75
    • Lyles, M.A.1
  • 15
    • 79959597049 scopus 로고    scopus 로고
    • University Publishing Center, Tehran, 1st ed
    • Mahloogi, H. (1996), Engineering Statistics, 1st ed., University Publishing Center, Tehran.
    • (1996) Engineering Statistics
    • Mahloogi, H.1
  • 16
    • 0001094250 scopus 로고    scopus 로고
    • Balanced Scorecards in Finnish companies: A research note
    • Malmi, T. (2001), "Balanced Scorecards in Finnish companies: a research note" in Management Accounting Research, Vol. 12, No. 2, pp. 207-20.
    • (2001) Management Accounting Research , vol.12 , Issue.2 , pp. 207-220
    • Malmi, T.1
  • 18
    • 79959611424 scopus 로고    scopus 로고
    • Intelligent Enterprise, available at: (accessed 15 April 2005)
    • Miyake, D. (2002), "Beyond the numbers", Intelligent Enterprise, available at: www.intelligententerprise.com/020726/512feat1_1.jhtml (accessed 15 April 2005).
    • (2002) Beyond the numbers
    • Miyake, D.1
  • 19
    • 53949090666 scopus 로고    scopus 로고
    • Building performance measurement systems with the Balanced Scorecard approach
    • NRI Papers No. 45, Nomura Research Institute, Tokyo
    • Morisawa, T. (2002), "Building performance measurement systems with the Balanced Scorecard approach" in Nomura Research Institute, Tokyo, pp. 1-15, NRI Papers No. 45.
    • (2002) , pp. 1-15
    • Morisawa, T.1
  • 20
  • 22
    • 77956738830 scopus 로고    scopus 로고
    • Driving focus and alignment with the Balanced Scorecard
    • Niven, P.R. (2005), "Driving focus and alignment with the Balanced Scorecard" in The Journal for Quality & Participation, Vol. Winter, pp. 21-5.
    • (2005) The Journal for Quality & Participation , Issue.Winter , pp. 21-25
    • Niven, P.R.1
  • 23
    • 84962968942 scopus 로고
    • An instrument for measuring the critical factors of quality management
    • Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, No. 4, pp. 810-29.
    • (1989) Decision Sciences , vol.20 , Issue.4 , pp. 810-829
    • Saraph, J.V.1    Benson, P.G.2    Schroeder, R.G.3
  • 24
    • 0344253991 scopus 로고    scopus 로고
    • A descriptive analysis on the implementation of Balanced Scorecard in German-speaking countries
    • Speckbacher, G., Bischof, J. and Pfeiffer, T. (2003), "A descriptive analysis on the implementation of Balanced Scorecard in German-speaking countries" in Management Accounting Research, Vol. 14, No. 4, pp. 361-87.
    • (2003) Management Accounting Research , vol.14 , Issue.4 , pp. 361-387
    • Speckbacher, G.1    Bischof, J.2    Pfeiffer, T.3
  • 25
    • 77949318504 scopus 로고    scopus 로고
    • Performance measurement and management: A literature review and a research agenda
    • Taticchi, P., Tonelli, F. and Cagnazzo, L. (2010), "Performance measurement and management: a literature review and a research agenda" in Measuring Business Excellence, Vol. 14, No. 1, pp. 4-18.
    • (2010) Measuring Business Excellence , vol.14 , Issue.1 , pp. 4-18
    • Taticchi, P.1    Tonelli, F.2    Cagnazzo, L.3
  • 26
    • 33845263891 scopus 로고    scopus 로고
    • Development of a Balanced Scorecard: An integrated approach of interpretive structural modeling (ISM) and analytic network process (ANP)
    • Thakkar, J., Dashmukh, S.G., Gupta, A.D. and Shankar, R. (2007), "Development of a Balanced Scorecard: an integrated approach of interpretive structural modeling (ISM) and analytic network process (ANP)" in International Journal of Productivity and Performance Management, Vol. 56, No. 1, pp. 25-59.
    • (2007) International Journal of Productivity and Performance Management , vol.56 , Issue.1 , pp. 25-59
    • Thakkar, J.1    Dashmukh, S.G.2    Gupta, A.D.3    Shankar, R.4
  • 27
    • 0242360304 scopus 로고    scopus 로고
    • Benchmarking and operational performance: Some empirical results
    • Voss, C.A., Åhlström, P. and Blackmon, K. (1997), "Benchmarking and operational performance: some empirical results" in Benchmarking: An International Journal, Vol. 4, No. 4, pp. 273-85.
    • (1997) Benchmarking: An International Journal , vol.4 , Issue.4 , pp. 273-285
    • Voss, C.A.1    Åhlström, P.2    Blackmon, K.3
  • 28
    • 79959608262 scopus 로고    scopus 로고
    • Surmounting the competitive squeeze: Thai manufacturer adapts and thrives with the BSC
    • January/February
    • Field, A. (2006), "Surmounting the competitive squeeze: Thai manufacturer adapts and thrives with the BSC" in Balanced Scorecard Report, January/February, pp. 6-9.
    • (2006) Balanced Scorecard Report , pp. 6-9
    • Field, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.