Judging the quality and credibility of information in Internet discussion forums

Journal of the American Society for Information Science and Technology

Volumn 62, Issue 7, 2011, Pages 1243-1256

  Savolainen, Reijo ^a  

^a TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

DISCUSSION FORUM; EXPLORATORY STUDIES; FINNISH; INFORMATION CONTENTS; INFORMATION QUALITY; QUALITY OF INFORMATION; RELEVANCE ASSESSMENTS;

INTERNET;

TELECOMMUNICATION NETWORKS;

EID: 79959372831     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.21546     Document Type: Article

References (31)

1. Barry, C.L., (1994). User-defined relevance criteria: An exploratory study. Journal of the American Society for Information Science, 45 (3), 149-159.
2. Barry, C.L., &, Schamber, L., (1998). Users' criteria for relevance evaluation: A cross-situational comparison. Information Processing & Management, 34 (2-3), 219-236. (Pubitemid 128392791)
3. Bateman, J., (1999). Modeling the importance of end-user relevance criteria. In, L. Woods, (Ed.), Proceedings of the 62nd annual meeting of the American Society for Information Science (pp. 396-406), Washington, DC. Medford, NJ: Information Today.
4. Case, D.O., (2010). A model of the information seeking and decision making of online coin buyers. Information Research, 15 (4). Retrieved from
5. Crystal, A., &, Greenberg, J., (2006). Relevance criteria identified by health information users during Web searches. Journal of the American Society for Information Science and Technology, 57 (10), 1368-1382. (Pubitemid 44187275)
6. Fekete, L., (2009). A suitable enemy: Racism, migration and islamophobia in Europe. London, United Kingdom: Pluto Press.
7. Flanagin, A.J., &, Metzger, M.J., (2000). Perceptions of Internet information credibility. Journal of Mass Communication Quarterly, 77 (3), 515-540.
8. Flanagin, A.J., &, Metzger, M.J., (2007). The role of site features, user attributes, and information verification on the perceived credibility of web-based information. New Media & Society, 9 (2), 319-342.
9. Hilligoss, B., &, Rieh, S.Y., (2008). Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context. Information Processing & Management, 44 (4), 1467-1484. (Pubitemid 351749762)
10. Hirsh, S.G., (1999). Children's relevance criteria and information seeking on electronic resources. Journal of the American Society for Information Science, 50 (14), 1265-1283. (Pubitemid 30518839)
11. Kelly, J.P., Kaufman, D.W., Kelley, K., Rosenberg, L., Anderson, T.E., &, Mitchell, A.A., (2005). Recent trends in use of herbal and other natural products. Archives of Internal Medicine, 165 (3), 281-286. (Pubitemid 40216279)
12. Kim, S., (2010). Questioners' credibility judgments of answers in a social question and answer site. Information Research, 15 (2). Retrieved from
13. Maglaughlin, K.L., &, Sonnenwald, D.H., (2002). User perspectives on relevance criteria: A comparison among relevant, partially relevant, and not-relevant judgments. Journal of the American Society for Information Science and Technology, 53 (5), 327-342. (Pubitemid 34271912)
14. Metzger, M.J., (2007). Making sense of credibility on the web: Models for evaluating online information and recommendations for future research. Journal of the American Society for Information Science and Technology, 58 (13), 2078-2091. (Pubitemid 350229710)
15. Metzger, M.J., Flanagin, A.J., Eyal, K., Lemus, D.R., &, McCann, R.M., (2003). Credibility for the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. In, P.J. Kalbfleisch, (Ed.), Communication yearbook (Vol. 27, pp. 293-335). Mahwah, NJ: Erlbaum.
16. Miles, M.B., &, Huberman, A.M., (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). London, United Kingdom: Sage.
17. Pfeil, U., Zaphiris, P., &, Wilson, S., (2010). The role of message-sequences in the sustainability of an online support community for older people. Journal of Computer-Mediated Communication, 15 (2), 336-363.
18. Rieh, S.Y., (2002). Judgement of information quality and cognitive authority in the web. Journal of the American Society for Information Science and Technology, 53 (2), 145-161. (Pubitemid 34138427)
19. Rieh, S.Y., (2010). Credibility and cognitive authority of information. In Encyclopedia of library and information sciences (3rd. ed., pp. 1337-1344). London, United Kingdom: Taylor & Francis.
20. Rieh, S.Y., &, Danielson, D.R., (2007). Credibility: A multidisciplinary framework. In, B. Cronin, (Ed.), Annual review of information science and technology (Vol. 41, pp. 307-364). Medford, NJ: Information Today.
21. Rieh, S.Y., &, Hilligoss, B., (2008). College students' credibility judgments in the information-seeking process. In, M.J. Metzger, &, A.J. Flanagin, (Eds.), Digital media, youth and credibility (pp. 49-72). Cambridge, MA: MIT Press.
22. Saracevic, T., (2007). Relevance: A review of the literature and framework for thinking on the notion in information science: Part III. Behavior and effects of relevance. Journal of the American Society for Information Science and Technology, 58 (13), 2126-2144. (Pubitemid 350229713)
23. Savolainen, R., &, Kari, J., (2006). User-defined relevance criteria in Web searching. Journal of Documentation, 62 (6), 685-707. (Pubitemid 44704537)
24. Schamber, L., &, Bateman, J., (1996). User criteria in relevance evaluation: Toward development of a measurement scale. In, S. Hardin, (Ed.), Proceedings of the 59th annual meeting of the American Society for Information Science (pp. 218-225), Baltimore, MD. Medford, NJ: Learned Information.
25. Sundin, O., &, Francke, H., (2009). In search of credibility: Pupils' information practices in learning environments. Information Research, 14 (4). Retrieved from
26. Taylor, R.S., (1986). Value-added processes in information systems. Norwood, NJ: Ablex.
27. Tombros, A., Ruthven, I., &, Jose, J.M., (2005). How users assess web pages for information seeking. Journal of the American Society for Information Science and Technology, 56 (4), 327-344. (Pubitemid 40320108)
28. Wathen, C.N., &, Burkell, J., (2002). Believe it or not: Factors influencing credibility on the Web. Journal of the American Society for Information Science and Technology, 53 (2), 134-144. (Pubitemid 34138426)
29. Wikipedia. (2011). Troll (Internet). Retrieved from
30. Wilson, P., (1983). Second-hand knowledge: An inquiry into cognitive authority. Westport, CT: Greenwood Press.
31. Wilson, T.D., (1981). On user studies and information needs. Journal of Documentation, 37 (1), 3-15.