Change in the managerial efficiency and management technology of hotels: An application to Thailand

Tourism Economics

Volumn 17, Issue 3, 2011, Pages 565-580

  Untong, Akarapong ^a   Kaosa Ard, Mingsarn ^a   Ramos, Vicente ^b   Rey Maquieira, Javier ^b  

^a CHIANG MAI UNIVERSITY   (Thailand)

^b UNIVERSITAT DE LES ILLES BALEARS   (Spain)

Author keywords

Data envelopment analysis; Hotel management; Hotel technology; Malmquist productivity approach; Thailand

Indexed keywords

CONFERENCE PROCEEDING; DATA ENVELOPMENT ANALYSIS; PRODUCTIVITY; TECHNOLOGY ADOPTION; TOURISM ECONOMICS; TOURISM MANAGEMENT;

CHIANG MAI [NORTHERN REGION]; NORTHERN REGION [THAILAND]; THAILAND;

EID: 79959273127     PISSN: 13548166     EISSN: None     Source Type: Journal    
DOI: 10.5367/te.2011.0051     Document Type: Conference Paper

References (46)

1. Akarapong Untong (2004), Efficiency of Hotel and Guesthouse in Upper North of Thailand, Documentation of special lectures, Faculty of Management and Information Sciences, Naresuan University [in Thai].
2. Akarapong Untong (2005), Manual of Using Program DEAP 2.1 for Analyzing Efficiency of Data Envelopment Analysis, Social Research Institute, Chiang Mai University, Chiang Mai [in Thai].
3. Anderson, R. I., Fish, M., Xia, Y., and Michello, F. (1999), 'Measuring efficiency in the hotel industry: a stochastic frontier approach', International Journal of Hospitality Management, Vol 18, No 1, pp 45-57.
4. Anderson, R. I., Fok, R., and Scott, J. (2000), 'Hotel industry efficiency: an advanced linear programming examination', American Business Review, Vol 18, No 1, pp 40-48.
5. Baker, M., and Riley, M. (1994), 'New perspectives on productivity in hotels: some advances and new directions', International Journal of Hospitality Management, Vol 13, No 4, pp 297-311.
6. Banker, R. D., Charnes, A., and Cooper, W. W. (1984), 'Some models for estimating technical and scale inefficiencies in data envelopment analysis', Management Science, Vol 30, No 9, pp 1078-1092. (Pubitemid 14651320)
7. Barros, C. P. (2004), 'A stochastic cost frontier in the Portuguese hotel industry', Tourism Economics, Vol 10, No 2, pp 177-192. (Pubitemid 38870633)
8. Barros, C. P. (2005a), 'Evaluating the efficiency of a small hotel chain with a Malmquist productivity index', International Journal of Tourism Research, Vol 7, No 3, pp 173-184.
9. Barros, C. P. (2005b), 'Measuring efficiency in the hotel sector', Annals of Tourism Research, Vol 32, No 2, pp 456-477. (Pubitemid 40451331)
10. Barros, C. P. (2006), 'Analysing the rate of technical change in the Portuguese hotel industry', Tourism Economics, Vol 12, No 3, pp 325-346. (Pubitemid 44593410)
11. Barros, C. P., and Alves, P. (2004), 'Productivity in tourism industry', International Advances in Economic Research, Vol 10, No 3, pp 215-225.
12. Barros, C. P., and Athanassiou, M. (2004), 'Efficiency in European seaports with DEA: evidence from Greece and Portugal', Maritime Economics and Logistics, Vol 6, No 2, pp 122-140. (Pubitemid 39057730)
13. Barros, C. P., and Dieke, P. U. C. (2008), 'Technical efficiency of African hotels', International Journal of Hospitality Management, Vol 27, No 3, pp 438-447.
14. Barros, C. P., and Mascarenhas, M. J. (2005), 'Technical and allocative efficiency in a chain of small hotels', International Journal of Hospitality Management, Vol 24, No 3, pp 415-436. (Pubitemid 41051764)
15. Barros, C. P., Peypoch, N., and Solonandrasana, B. (2009), 'Efficiency and productivity growth in hotel industry', International Journal of Tourism Research, Vol 11, No 4, pp 389-402.
16. Bo, A. H., and Liping, A. C. (2004), 'Hotel labor productivity assessment: a Data Envelopment Analysis', Journal of Travel and Tourism Marketing, Vol 16, No 2/3, pp 27-38.
17. Brotherton, B., and Mooney, S. (1992), 'Yield management progress and prospects', International Journal of Hospitality Management, Vol 11, No 1, pp 23-32.
18. Caves, D. W., Christensen, L. R., and Diewert, W. E. (1982), 'The economic theory of index numbers and the measurement of input, output and productivity', Econometrica, Vol 50, No 6, pp 1393-1414.
19. Charnes, A., Cooper, W. W., and Rhodes, E. (1978), 'Measuring the efficiency of decision making units', European Journal of Operational Research', Vol 2, No 6, pp 429-444. (Pubitemid 9402758)
20. Coelli, T., Prasada Rao, D. S., and Battese, G. E. (1998), An Introduction to Efficiency and Productivity Analysis, Kluwer Academic Publishers, Boston, MA.
21. Cooper, W. W., Seiford, L. M., and Zhu, J. (2004), Handbook on Data Envelopment Analysis, Kluwer Academic Publishers, Boston, MA.
22. Donaghy, K., McMahon, U., and McDowell, D. (1995), 'Yield management: an overview', International Journal of Hospitality Management, Vol 14, No 2, pp 1339-1350.
23. Färe, R., Grosskopf, S., Yaisawarng, S., Li, S., and Wang, Z. (1990), 'Productivity growth in Illinois Electric Utilities', Resources and Energy, Vol 12, No 4, pp 383-398.
24. Färe, R., Grosskopf, S., Lindgren, B., and Roos, P. (1992), 'Productivity change in Swedish pharmacies 1980-1989: a non-parametric Malmquist approach', Journal of Productivity Analysis, Vol 3, No 1, pp 85-101.
25. Farrell, M. J. (1957), 'The measurement of productive efficiency', Journal of the Royal Statistical Society, Series A (General), Vol 120, No 3, pp 253-290.
26. Hjalmarsson, L., Veiderpass, A., and Mork, K. A. (1992), 'Productivity in Swedish electricity retail distribution', Scandinavian Journal of Economics, Vol 94, Supplement, pp S193-S205.
27. Hosseinzadeh Lotfi, F., Jahanshahloo, G. R., Shahverdi, R., and Rostamy-Malkhalifeh, M. (2007), 'Cost efficiency and cost Malmquist productivity index with interval data', International Mathematical Forum, Vol 2, No 9, pp 441-453.
28. Hwang, S. N., and Chang, T. Y. (2003), 'Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan', Tourism Management, Vol 24, No 3, pp 357-369.
29. Malmquist, S. (1953), 'Index numbers and indifference surfaces', Trabajos de Estadistica, Vol 4, No 2, pp 209-242.
30. Mingsarn Kaosa-ard, and Akarapong Untong (2005), 'Benchmarking the hotel industry of Thailand', Proceeding of Asia Pacific Tourism Association 11th Annual Conference New Tourism for Asia-Pacific, 7-10 July 2005, at Korea International Exhibition Center Goyang, Gyeonggi Province, Korea.
31. Mingsarn Kaosa-ard, Nukul Kruefoo, and Akarapong Untong (2005), The Hotel Industry in Thialand, Social Research Institute, Chiang Mai University, Chiang Mai [in Thai].
32. Morey, R., and Dittman, D. (1995), 'Evaluating a hotel GM's performance: a case study in benchmarking', Cornell Hotel Restaurant and Administration Quarterly, Vol 36, No 5, pp 30-35.
33. Nobles, H., and Thompson, C. (2001), What Is a Boutique Hotel? (http://www.hotelonline.com/News/PR2001-4th/Oct01-BoutiqueAttributes.html, accessed 6 September 2009).
34. Önüt, S., and Soner, S. (2006), 'Energy efficiency assessment for the Antalya Region hotels in Turkey', Energy and Buildings, Vol 38, No 8, pp 946-971.
35. Pharatee Kraisit (2005), 'Structure, conduct and performance of tourism industry in Chiang Mai Province', Master Thesis, Faculty of Economics, Chiang Mai University, Chiang Mai [in Thai].
36. Price, C. W., and Weyman-Jones, T. (1996), 'Malmquist indices of productivity change in the UK gas industry before and after privatization', Applied Economics, Vol 28, No 1, pp 29-39.
37. Shang, J., Hung, W., Lo, C., and Wang, F. (2008), 'Ecommerce and hotel performance: three-stage DEA analysis', The Service Industries Journal, Vol 28, No 4, pp 529-540.
38. Sigala, M. (2004), 'Using Data Envelopment Analysis for measuring and benchmarking productivity in the hotel sector', Journal of Travel and Tourism Marketing, Vol 16, No 2/3, pp 39-60.
39. Song, H., Yang, S., and Wu, J. (2009), Measuring Hotel Performance Using the Game Cross-efficiency approach, the Second Biennial Conference of IATE 2009, 11-13 December 2009, Chiang Mai.
40. Sohn, S. Y., and Moon, T. H. (2004), 'Decision tree based on data envelopment analysis for effective technology commercialization', Expert Systems with application, Vol 26, No 2, pp 279-284.
41. 1TAT [Tourism Authority of Thailand] (2003), Annual Statistic 2002, TAT, Bangkok [in Thai].
42. TAT [Tourism Authority of Thailand] (2007), Annual Statistic 2006, TAT, Bangkok [in Thai].
43. TAT [Tourism Authority of Thailand] (2008), Tourist Statistic 2007 (http://www2.tat.or.th/stat/web/static-index.php, accessed 30 December 2008) [in Thai].
44. Thanassoulis, E. (2001), Introduction to the Theory and application of Data Envelopment Analysis: A Foundation Text with Integrated Software, Kluwer Academic Publishers, Norwell, MA.
45. Vorapong Muchaotai (2007), 'Situation and trends of tourism and hotels in Chiang Mai' [in Thai], paper presented at the 'Benchmarking the hotel industry of Chiang Mai' meeting held at the Public Policy Studies Institute, Chiang Mai University, Chiang Mai, 19 September 2009.
46. Wijeysinghe, B. S. (1993), 'Breakeven occupancy for hotel operation', Management Accounting, Vol 71, No 2, pp 23-33.