메뉴 건너뛰기




Volumn 18, Issue 3, 2011, Pages 324-341

Manufacturing best practices in Malaysian small and medium enterprises (SMEs);

Author keywords

Benchmarking; ISO 9000 series; Malaysia; Manufacturing systems; Small to medium sized enterprises

Indexed keywords


EID: 79959205335     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635771111137750     Document Type: Article
Times cited : (44)

References (51)
  • 1
    • 79959196354 scopus 로고    scopus 로고
    • TQM benchmarking for Malaysian manufacturing companies: an exploratory study
    • available at
    • Agus, A. and Hassan, Z. (2001), “TQM benchmarking for Malaysian manufacturing companies: an exploratory study”, Productivity Journal: National Productivity Corporation (NPC), available at: http://prisma.utim.edu.my/prisma09/electronicDirectory_PublicationDetail.php?publicationRecld=8268.
    • (2001) Productivity Journal: National Productivity Corporation (NPC)
    • Agus, A.1    Hassan, Z.2
  • 2
    • 0030548814 scopus 로고    scopus 로고
    • Development and validation of TQM implementation constructs
    • Ahire, S.L., Golhar, D.Y., Waller, M.A. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27, pp. 23-56.
    • (1996) Decision Sciences , vol.27 , pp. 23-56
    • Ahire, S.L.1    Golhar, D.Y.2    Waller, M.A.3
  • 3
    • 33646938210 scopus 로고    scopus 로고
    • Forecasting for marketing
    • in Hooley, G.J. and Hussey, M.K. (Eds), 2nd ed., International Thompson Business Press, London
    • Armstrong, J.S. and Brodie, R.J. (1999), “Forecasting for marketing”, in Hooley, G.J. and Hussey, M.K. (Eds), Quantitative Methods in Marketing, 2nd ed., International Thompson Business Press, London, pp. 92-119.
    • (1999) Quantitative Methods in Marketing , pp. 92-119
    • Armstrong, J.S.1    Brodie, R.J.2
  • 4
    • 84867930075 scopus 로고    scopus 로고
    • Comparative analysis of managerial practices in small and medium enterprises in Malaysia
    • Conference Proceeding, USA
    • Baharun, R., Abdul Hamid, A.B. and Hashim, N.H. (2004), “Comparative analysis of managerial practices in small and medium enterprises in Malaysia”, ICSB, Conference Proceeding, USA, 014:4.
    • (2004) ICSB , vol.14 , Issue.4
    • Baharun, R.1    Abdul Hamid, A.B.2    Hashim, N.H.3
  • 8
    • 0036436119 scopus 로고    scopus 로고
    • Exploring human resource management practices in small and mediuim sized enterprises
    • Cassell, C., Sara, N., Melanie, O.G. and Chirs, C. (2002) “Exploring human resource management practices in small and mediuim sized enterprises”, Personnel Review, Vol. 31 No. 6, pp. 671-92.
    • (2002) Personnel Review , vol.31 , Issue.6 , pp. 671-692
    • Cassell, C.1    Sara, N.2    Melanie, O.G.3    Chirs, C.4
  • 10
    • 0009663814 scopus 로고    scopus 로고
    • The human side of TQM in Taiwan: leadership and human resource management
    • Chen, W.H. (1997), “The human side of TQM in Taiwan: leadership and human resource management”, International Journal of Quality & Reliability Management, Vol. 14 No. 1, pp. 24-45.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.1 , pp. 24-45
    • Chen, W.H.1
  • 12
    • 79959214348 scopus 로고    scopus 로고
    • The principles of marketing: marketing principles
    • available at: (accessed 25 March 2008).
    • Cohn, T. (2008), “The principles of marketing: marketing principles”, available at: www.marketingprinciples.com/articles.asp?cat=419 (accessed 25 March 2008).
    • (2008)
    • Cohn, T.1
  • 13
    • 3543079072 scopus 로고    scopus 로고
    • Lesson from the ‘made in Switzerland’ study: what makes a world-class manufacturer?
    • Collins, R., Cordon, C. and Julien, D. (1996), “Lesson from the ‘made in Switzerland’ study: what makes a world-class manufacturer?”, European Management Journal, Vol. 14, pp. 576-89.
    • (1996) European Management Journal , vol.14 , pp. 576-589
    • Collins, R.1    Cordon, C.2    Julien, D.3
  • 14
    • 0001195385 scopus 로고    scopus 로고
    • Benchmarking manufacturing performance in Australia and New Zealand
    • Corbett, L.M. (1998), “Benchmarking manufacturing performance in Australia and New Zealand”, Benchmarking for Quality Management & Technology, Vol. 5, pp. 1351-3036.
    • (1998) Benchmarking for Quality Management & Technology , vol.5 , pp. 1351-3036
    • Corbett, L.M.1
  • 15
    • 84986047364 scopus 로고    scopus 로고
    • Design and innovation strategies within ‘successful’ high-tech firms
    • Crick, D. and Jones, M. (1999), “Design and innovation strategies within ‘successful’ high-tech firms”, International Journal of Marketing Intelligence & Planning, Vol. 17, pp. 161-8.
    • (1999) International Journal of Marketing Intelligence & Planning , vol.17 , pp. 161-168
    • Crick, D.1    Jones, M.2
  • 16
    • 0004250668 scopus 로고
    • Managing Quality
    • Phillip Allan, New York, NY.
    • Dale, B.G. and Plunkett, J.J. (1990), “Managing Quality”, Phillip Allan, New York, NY.
    • (1990)
    • Dale, B.G.1    Plunkett, J.J.2
  • 18
    • 33644514375 scopus 로고    scopus 로고
    • Knowledge-based benchmarking pf production performance
    • Denkena, B., Apitz, R. and Liedtke, C. (2006), “Knowledge-based benchmarking pf production performance”, Benchmarking: An International Journal, Vol. 13 Nos 1/2, pp. 190-9.
    • (2006) Benchmarking: An International Journal , vol.13 , Issue.1-2 , pp. 190-199
    • Denkena, B.1    Apitz, R.2    Liedtke, C.3
  • 19
    • 79959204768 scopus 로고    scopus 로고
    • 36th ed., Federation of Malaysian Manufacturers, Kuala Lumpur
    • FMM (2005), FMM Directory: Malaysian Industries, 36th ed., Federation of Malaysian Manufacturers, Kuala Lumpur.
    • (2005) FMM Directory: Malaysian Industries
  • 21
    • 79959189468 scopus 로고    scopus 로고
    • Best practice: marketing strategy
    • available at: (accessed 25 September).
    • Gooze, M. and Harms, J. (2006), “Best practice: marketing strategy”, available at: www.growthresource.com/best-practices/best-practice-marketing-strategy.html. (accessed 25 September).
    • (2006)
    • Gooze, M.1    Harms, J.2
  • 22
    • 33746007971 scopus 로고    scopus 로고
    • Government of Malaysia, Kuala Lumpur
    • Government of Malaysia (2006), Ninth Malaysia Plan, 2006-2010, Government of Malaysia, Kuala Lumpur.
    • (2006) Ninth Malaysia Plan, 2006-2010
  • 23
    • 33747133611 scopus 로고    scopus 로고
    • District's manufacturing performances: a comparison among large, small-to-medium-sized and district enterprises
    • Grando, A. and Belvedere, V. (2005), “District's manufacturing performances: a comparison among large, small-to-medium-sized and district enterprises”, International Journal of Production Economics, Vols 104, pp. 85-99.
    • (2005) International Journal of Production Economics , vol.104 , pp. 85-99
    • Grando, A.1    Belvedere, V.2
  • 25
    • 79959190154 scopus 로고    scopus 로고
    • A quick glance on some benchmarks for the electronic manufacturing services
    • National Productivity Corporation, Kuala Lumpur
    • Jasri, S. (2003), “A quick glance on some benchmarks for the electronic manufacturing services”, Best Practices Digest, National Productivity Corporation, Kuala Lumpur, pp. 20-1.
    • (2003) Best Practices Digest , pp. 20-21
    • Jasri, S.1
  • 26
    • 0002259027 scopus 로고
    • Performance measurements in world class operations: a strategic model
    • Kasul, R.A. and Motwani, J.G. (1995), “Performance measurements in world class operations: a strategic model”, Benchmarking for Quality Management & Technology, Vol. 2, pp. 20-36.
    • (1995) Benchmarking for Quality Management & Technology , vol.2 , pp. 20-36
    • Kasul, R.A.1    Motwani, J.G.2
  • 27
    • 33747094754 scopus 로고    scopus 로고
    • The effect of supply chain integration on the alignment between corporate competitive capability and supply chain operational capability
    • Kim, S.W. (2006), “The effect of supply chain integration on the alignment between corporate competitive capability and supply chain operational capability”, International Journal of Operations & Production Management, Vol. 26 No. 10, pp. 1084-107.
    • (2006) International Journal of Operations & Production Management , vol.26 , Issue.10 , pp. 1084-1107
    • Kim, S.W.1
  • 28
    • 0038201890 scopus 로고    scopus 로고
    • Linking manufacturing improvement programs to the competitive priorities of Canadian SMEs
    • Lagace, D. and Bourgault, M. (2003), “Linking manufacturing improvement programs to the competitive priorities of Canadian SMEs”, Technovation, Vol. 23, pp. 705-15.
    • (2003) Technovation , vol.23 , pp. 705-715
    • Lagace, D.1    Bourgault, M.2
  • 29
    • 0036273836 scopus 로고    scopus 로고
    • Success factors for improvement and innovation of process technology in process industry
    • Lager, T. and Horte, S.-A. (2002), “Success factors for improvement and innovation of process technology in process industry”, International Journal of Integrated Manufacturing Systems, Vol. 13 No. 3, pp. 158-64.
    • (2002) International Journal of Integrated Manufacturing Systems , vol.13 , Issue.3 , pp. 158-164
    • Lager, T.1    Horte, S.-A.2
  • 30
    • 77954421995 scopus 로고    scopus 로고
    • SMEs: building blocks for economic growth
    • paper presented at the National Statistics Conference, National Statistics Departments, Kuala Lumpur, 4-5 September.
    • Normah, M.A. (2006), “SMEs: building blocks for economic growth”, paper presented at the National Statistics Conference, National Statistics Departments, Kuala Lumpur, 4-5 September.
    • (2006)
    • Normah, M.A.1
  • 32
    • 0142191684 scopus 로고    scopus 로고
    • The best commonly followed practices in the human resource dimension of quality management in new industrializing countries: the case study of China, India and Mexico
    • Rao, S.S., Ragunathan, T.S. and Solis, E.L. (1999), “The best commonly followed practices in the human resource dimension of quality management in new industrializing countries: the case study of China, India and Mexico”, International Journal of Quality & Reliability Management, Vol. 16, pp. 215-25.
    • (1999) International Journal of Quality & Reliability Management , vol.16 , pp. 215-225
    • Rao, S.S.1    Ragunathan, T.S.2    Solis, E.L.3
  • 33
    • 84959299558 scopus 로고    scopus 로고
    • available at: (accessed 28 April 2008).
    • Revision Notes. Co. UK (2008), Principles of Marketing, available at: www.revision-notes.co.uk/revision/853.html (accessed 28 April 2008).
    • (2008) Principles of Marketing
  • 34
    • 23744479072 scopus 로고    scopus 로고
    • Manufacturing best practices of the electric and electronic firms in Malaysia
    • Rosnah, M.Y. (2004), “Manufacturing best practices of the electric and electronic firms in Malaysia”, International Journal of Benchmarking, Vol. 11, pp. 361-9.
    • (2004) International Journal of Benchmarking , vol.11 , pp. 361-369
    • Rosnah, M.Y.1
  • 36
    • 0009153115 scopus 로고
    • Benchmarking best-practice performance measurement within companies using total quality management
    • Sinclair, D. and Zairi, M. (1995), “Benchmarking best-practice performance measurement within companies using total quality management”, Benchmarking for Quality Management & Technology, Vol. 2 No. 3, pp. 53-71.
    • (1995) Benchmarking for Quality Management & Technology , vol.2 , Issue.3 , pp. 53-71
    • Sinclair, D.1    Zairi, M.2
  • 38
    • 84986085662 scopus 로고    scopus 로고
    • available at
    • SMIDEC (2005), available at: www.smecorp.gov.my/node/27.
    • (2005)
  • 39
    • 79959254745 scopus 로고    scopus 로고
    • SMEs directory
    • available at: (accessed 19 June 2006).
    • SMIDEC (2006), “SMEs directory”, available at: www.smidec.gov.my (accessed 19 June 2006).
    • (2006)
  • 40
    • 22144492750 scopus 로고    scopus 로고
    • TQM practices and organizational performances of SMEs in Malaysia
    • Sohail, M.S. and Teo, B.H. (2003), “TQM practices and organizational performances of SMEs in Malaysia”, Benchmarking: An International Journal, Vol. 10 No. 1, pp. 37-53.
    • (2003) Benchmarking: An International Journal , vol.10 , Issue.1 , pp. 37-53
    • Sohail, M.S.1    Teo, B.H.2
  • 41
    • 0005295224 scopus 로고    scopus 로고
    • Assessing manufacturing quality culture and practices in Asian companies
    • Sohal, A.S. (1998), “Assessing manufacturing quality culture and practices in Asian companies”, International Journal of Quality & Reliability Management, Vol. 15, pp. 920-30.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , pp. 920-930
    • Sohal, A.S.1
  • 42
    • 84986132507 scopus 로고    scopus 로고
    • Comparing American and British practices in AMT adoption
    • Sohal, A.S., Burcher, P.G. and Lee, G. (1999), “Comparing American and British practices in AMT adoption”, Benchmarking: An International Journal, Vol. 6 No. 4, pp. 310-24.
    • (1999) Benchmarking: An International Journal , vol.6 , Issue.4 , pp. 310-324
    • Sohal, A.S.1    Burcher, P.G.2    Lee, G.3
  • 45
  • 46
  • 47
    • 0004336140 scopus 로고    scopus 로고
    • Best practices & performances
    • Taninecz, G. (1997), “Best practices & performances”, Industry Week, Vol. 246, pp. 28-43.
    • (1997) Industry Week , vol.246 , pp. 28-43
    • Taninecz, G.1
  • 48
    • 79959264846 scopus 로고
    • World-class operators: profiles of the 1994 Balridge winners
    • Taylor, C. (1995), “World-class operators: profiles of the 1994 Balridge winners”, Managing Service Quality, Vol. 5, pp. 20-5.
    • (1995) Managing Service Quality , vol.5 , pp. 20-25
    • Taylor, C.1
  • 49
    • 0242297023 scopus 로고    scopus 로고
    • An empirical analysis of critical factors of TQM: a proposed tool for self-assessment and benchmarking purposes
    • Thiagarajan, T. and Zairi, M. (1998), “An empirical analysis of critical factors of TQM: a proposed tool for self-assessment and benchmarking purposes”, Benchmarking for Quality Management & Technology, Vol. 5, pp. 291-303.
    • (1998) Benchmarking for Quality Management & Technology , vol.5 , pp. 291-303
    • Thiagarajan, T.1    Zairi, M.2
  • 51
    • 0002821295 scopus 로고
    • Benchmarking: the best tool for measuring competitiveness
    • Zairi, M. (1994), “Benchmarking: the best tool for measuring competitiveness”, Benchmarking for Quality Management & Technology, Vol. 1, pp. 11-24.
    • (1994) Benchmarking for Quality Management & Technology , vol.1 , pp. 11-24
    • Zairi, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.