What's the return on roi? the benefits and challenges of calculating your library's return on investment

Library Leadership and Management

Volumn 25, Issue 1, 2011, Pages

  Matthews, Joseph R ^a  

^a JRM Consulting Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79958006636     PISSN: 19458851     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (40)

1. Prest, A.R. and Turvey, R. Cost/Benefit Analysis: A Survey. The Economic Journal, December 1965, 683-735.
2. King, John L. and Schrems, Edward L. Cost-Benefit Analysis in Information Systems Development and Operation. Computing Surveys, 10 (1), March 1978, 19-34.
3. Saracevic, Tefko and Kantor, Paul. Studying the Value of Library and Information Services. Part I. Establishing the Theoretical Framework. Journal of the American Society of Information Science, 48 (6), 1997, 527-42
4. Saracevic, Tefko and Kantor, Paul. Studying the Value of Library and Information Services. Part II. Methodology and Taxonomy. Journal of the American Society of Information Science, 48 (6), 1997, 543-63.
5. Examples of Library Web sites that provide a "Library Use Value Calculator" include: The Maine State Library (http://www.maine.gov/msl/ services/calculator.htm), the Chelmsford Library (http://www.chelmsfordlibrary. org/library-info/calculator.html), the Lansing Public Library (http://www.lansing.lib.il.us/value.html), and the Henderson County Public Library (http://www.hcpl.org/library/value.html).
6. Sumsion, John; Hawkins, Margaret and Morris, Anne. Estimating the Economic Value of Library Benefits. Performance Measurement and Metrics, 4 (1), 2003, 13-27.
7. Berk & Associates. The Seattle Public Library Central Library: Economic Benefits Assessment. The Transformative Power of a Library to Redefine Learning, Community, and Economic Development. Seattle: Berk & Associates, 2005. Available at http://www.berkandassociates.com/pdf/DraftReport.pdf
8. Carnegie Mellon University. Carnegie Library of Pittsburgh: Community Impact and Benefits. Pittsburgh, PA: Carnegie Mellon University, Center for Economic Development, April 2006.
9. Fels Institute of Government. The Economic Value of the Free Library of Philadelphia. Philadelphia: The University of Pennsylvania, Fels Institute of Government, October 2010. Available at http://www.freelibrary.org/about/Fels- Report.pdf
10. Available at http://www.lrs.org/documents/roi/cortez.pdf
11. Available at http://www.mcpl.lib.ny.us/pdf/economicvalueofMCPL.pdf
12. Available at http://nenpl.org/services/aboutus/economic%20study.pdf
13. Available at http://www.buffalolib.org/aboutthelibrary/ect.asp
14. Available at http://www.clpgh.org/about/economicimpact/ CLPCommunityImpactFinalReport.pdf
15. Available at http://www.lrs.org/documents/roi/denver.pdf
16. Available at http://www.lrs.org/documents/roi/douglas.pdf
17. Available at http://www.lrs.org/documents/roi/eagle.pdf
18. Available at http://www.lrs.org/documents/roi/ftmorgan.pdf
19. Available at http://www.lrs.org/documents/roi/ftmorgan.pdf
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23. Available at http://scls.suffolk.lib.ny.us/pdf/librarystudy.pdf
24. Available at http://dlis.dos.state.fl.us/bld/roi/FinalReport.cfm
25. Available at http://www.palibraries.org/associations/9291/files/ FullReport.pdf
26. Available at http://www.libsci.sc.edu/SCEIS/ final%20report%2026%20january.pdf
27. Available at http://library.utah.gov/documents/library-value/economic- impact-utah-libraries.pdf
28. Available at http://libraries.vermont.gov/sites/libraries/files/misc/ plvalue06-07.pdf
29. Available at http://www.wplc.info/current/Wisconsin-Library-User-2003- 2007.pdf
30. Lee Miringoff. The Public Library: A National Survey. Poughkeepsie, NY: The Marist College Institute for Public Opinion, 2003. A PowerPoint presentation of the poll's results is available at http://midhudson.org/funding/advocacy/ Marist-Poll-2003.ppt
31. Noonan, D. Contingent Valuation Studies in the Arts and Culture: An Annotated Bibliography. Chicago: The Cultural Policy Center at the University of Chicago, 2002. Available at http://culturalpolicy.uchicago.edu/publications. html
32. Elliott, Donald S., Holt, Glen E., Hayden, Sterling W., and Holt, Leslie Edmonds. Measuring Your Library's Value: How to Do a Cost-Benefit Analysis for Your Public Library. Chicago: American Library Association, 2007.
33. Aabo, Svanhild. Valuation of Public Libraries, in New Frontiers in Public Library Research. Carl Johannsen and Leif Kajbrg (Editors). Lanham, MD: Scarecrow Press, 2005, 97-109.
34. Johnson, Catherine A. Do Public Libraries Contribute to Social Capital? A Preliminary Investigation into the Relationship. Library & Information Science Research, 32, 2010, 147-55.
35. Aabo, Svanhild and Strand, Jon. Public Library Valuation, Nonuse Values, and Altruistic Motivations. Library & Information Science Research, 26, 2004, 351-72. (Pubitemid 39145784)
36. Personal email communication on May 11, 2010.
37. Personal email communication on May 10, 2010.
38. Personal email communication on May 11, 2010.
39. Personal email communication on May 10, 2010.
40. Eleanor Jo Rodger. Value and Vision. American Libraries, 33 (10, November 2002, 50.