Listening to the community: Social media monitoring tasks for improving government services

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2011, Pages 2095-2100

  Paris, Cécile ^a   Wan, Stephen ^a  

^a CSIRO   (Australia)

Author keywords

Information needs; Online community; Social media; Social support; Task analysis

Indexed keywords

JOB ANALYSIS; MONITORING; SOCIAL NETWORKING (ONLINE);

GOVERNMENT SERVICES; INFORMATION NEED; MONITORING TASKS; ON-LINE COMMUNITIES; PRELIMINARY ANALYSIS; SOCIAL MEDIA; SOCIAL MEDIA MONITORING; SOCIAL SUPPORT; TASK ANALYSIS; TEXT ANALYSIS;

ONLINE SYSTEMS;

EID: 79957964613     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1979742.1979878     Document Type: Conference Paper

References (6)

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