The new consumer emerges

Strategy & Leadership

Volumn 28, Issue 5, 2000, Pages 4-11

  Kress, Katherine ^a   Ozawa, Nancy ^b   Schmid, Gregory ^c  

^a Institute for the Future (IFTF)   (United States)

^b Nancy directs strategic planning activities with corporations and non profit organizations   (United States)

^c Institute for the Future (IFTF)   (United States)

Author keywords

Consumer behaviour; Decision making; Purchasing; Selling; Service quality

Indexed keywords

EID: 79957854426     PISSN: 10878572     EISSN: None     Source Type: Journal    
DOI: 10.1108/10878570010379383     Document Type: Article

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