A framework for modelling business processes in demand-driven supply chains

Production Planning and Control

Volumn 22, Issue 4, 2011, Pages 365-388

  Verdouw, C N ^a   Beulens, A J M ^a   Trienekens, J H ^a   Van Der Vorst, J G A J ^a  

^a WAGENINGEN UNIVERSITY   (Netherlands)

Author keywords

business process modelling; configuration; control; coordination; demand driven supply chains; SCOR

Indexed keywords

BUSINESS PROCESS MODELLING; CONFIGURATION; COORDINATION; DEMAND-DRIVEN SUPPLY CHAINS; SCOR;

INFORMATION SYSTEMS; MODELS; SUPPLY CHAINS;

SUPPLY CHAIN MANAGEMENT;

EID: 79957802384     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537287.2010.486384     Document Type: Article

References (88)

1. Aitken, J., et al., 2005. Designing and managing multiple pipelines. Journal of Business Logistics, 26 (2), 73-95.
2. Armistead, C. and Machin, S., 1997. Implications of business process management for operations management. International Journal of Operations and Production Management, 17 (9-10), 886-898.
3. Arshinder, Kanda, A., and Deshmukh, S.G., 2008. Supply chain coordination: Perspectives, empirical studies and research directions. International Journal of Production Economics, 115 (2), 316-335.
4. Ballou, R.H., Gilbert, S.M., and Mukherjee, A., 2000. New managerial challenges from supply chain opportunities. Industrial Marketing Management, 29 (1), 7-18.
5. Beer, S., 1981. Brain of the firm. 2nd ed. London and New York: John Wiley.
6. Beer, S., 1984. The Viable System Model: Its provenance, development, methodology and pathology. The Journal of the Operational Research Society, 35 (1), 7-25. (Pubitemid 14533956)
7. Benbasat, I., Goldstein, D.K., and Mead, M., 1987. The case research strategy in studies of information systems. MIS Quarterly, 11 (3), 369-385.
8. Bititci, U.S., Turner, T.J., and Ball, P.D., 1999. The viable business structure for managing agility. International Journal of Agile Systems and Management, 1 (3), 190-199.
9. Cecere, L., O'Marah, K., and Preslan, L., 2004. Driven by demand. Supply Chain Management Review, 8 (8), 15-16.
10. Childe, S.J., Maull, R.S., and Bennett, J., 1994. Frameworks for understanding business process re-engineering. International Journal of Operations and Production Management, 14 (12), 22-34.
11. Childerhouse, P., Aitken, J., and Towill, D.R., 2002. Analysis and design of focused demand chains. Journal of Operations Management, 20, 675-689. (Pubitemid 35019106)
12. Christopher, M., 2005. Logistics and supply chain management: Creating value-adding networks. Harlow, UK: Financial Times/Prentice Hall.
13. Collin, J., Eloranta, E., and Holmstrom, J., 2009. How to design the right supply chains for your customers. Supply Chain Management: An International Journal, 14 (6), 411-417.
14. Danese, P., Romano, P., and Vinelli, A., 2004. Managing business processes across supply networks: The role of coordination mechanisms. Journal of Purchasing and Supply Management, 10 (4-5), 165-177. (Pubitemid 40350319)
15. Davenport, T.H., 1993. Process innovation: Reengineering work through information technology. Boston, MA: Harvard Business School Press.
16. Davenport, T.H. and Short, J.E., 1990. The new industrialengineering - information technology and business process redesign. Sloan Management Review, 31 (4), 11-27.
17. Day, G.S., 1994. The capabilities of market-driven organizations. Journal of Marketing, 58 (4), 37-52.
18. De Leeuw, A.C.J., 1997. Organisaties: Management, analyse, ontwerp en verandering; een systeemvisie. Assen: Van Gorcum.
19. De Treville, S., Shapiro, R.D., and Hameri, A.-P., 2004. From supply chain to demand chain: The role of lead time reduction in improving demand chain performance. Journal of Operations Management, 21 (6), 613-627.
20. Demirkan, H., et al., 2008. Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications, 7 (4), 356-376.
21. Diederen, P.J.M. and Jonkers, H.L., 2001. Chain and network studies. 's-Hertogenbosch, The Netherlands: KLICT.
22. Dreiling, A., et al., 2006. Model-based software configuration: Patterns and languages. European Journal of Information Systems, 15 (6), 583-600.
23. Duray, R., et al., 2000. Approaches to mass customization: Configurations and empirical validation. Journal of Operations Management, 18 (6), 605-625.
24. Eisenhardt, K.M., 1989. Building theories from case-study research. Academy of Management Review, 14 (4), 532-550.
25. Eisenhardt, K.M. and Graebner, M.E., 2007. Theory building from cases: Opportunities and challenges. Academy of Management Journal, 50 (1), 25-32.
26. Fisher, M.L., 1997. What is the right supply chain for your product? Harvard Business Review, 75 (2), 105-116.
27. Galbraith, J.R., 1977. Organization design. Reading: Addison-Wesley.
28. Garvin, D.A., 1998. The process of organization and management. Sloan Management Review, 39 (4), 33-50.
29. Gibson, B.J., Mentzer, J.T., and Cook, R.L., 2005. Supply chain management: The pursuit of a consensus definition. Journal of Business Logistics, 26 (2), 17-25.
30. Giesberts, P.M.J. and van der Tang, L., 1992. Dynamics of the customer order decoupling point: Impact on information systems for production control. Production Planning and Control, 3 (3), 300-313.
31. Hammer, M., 1990. Reengineering work - don't automate, obliterate. Harvard Business Review, 68 (4), 104-112.
32. Hevner, A.R., et al., 2004. Design science in information systems research. MIS Quarterly, 28 (1), 75-105.
33. Hoekstra, S.J. and Romme, J.M., 1992. Integral logistic structures: developing customer-oriented goods flow. London: McGraw-Hill.
34. Huan, S.H., Sheoran, S.K., and Wang, G., 2004. A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management: An International Journal, 9 (1), 23-29. (Pubitemid 38588587)
35. In 't Veld, J., 2002. Analyse van organisatie problemen. 8th ed. Leiden: Stenfert Kroese.
36. Jackson, M.C., 1992. Systems methodology for the management sciences. London: Springer.
37. Kock, N., et al., 2009. Communication flow orientation in business process modelling and its effect on redesign success: Results from a field study. Decision Support Systems, 46 (2), 562-575.
38. Kohli, A.K. and Jaworski, B.J., 1990. Market orientation - The construct, research propositions, and managerial implications. Journal of Marketing, 54 (2), 1-18.
39. Lambert, D.M. and Cooper, M.C., 2000. Issues in supply chain management. Industrial Marketing Management, 29 (1), 65-83.
40. Lambert, D.M., Garcia-Dastugue, S.J., and Croxton, K.L., 2005. An evaluation of process-oriented Supply Chain Management frameworks. Journal of Business Logistics, 26 (1), 25-51.
41. Lee, H.L., 2002. Aligning supply chain strategies with product uncertainties. California Management Review, 44 (3), 105-119.
42. Lee, H.L. and Whang, S.J., 2000. Information sharing in a supply chain. International Journal of Technology Management, 20 (3-4), 373-387.
43. Li, G., et al., 2007. Enhancing agility by timely sharing of supply information. Supply Chain Management: An International Journal, 12 (2), 139-149.
44. Li, Z. and Kumar, A., 2005. Supply chain network scenario design and evaluation. International Journal of Logistics: Research and Applications, 8 (2), 107-123.
45. Malone, T.W., et al., 1999. Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45 (3), 425-443.
46. Malone, T.W. and Crowston, K., 1994. The interdisciplinary study of coordination. ACM Computing Surveys, 26 (1), 87-119.
47. March, S.T. and Smith, G.F., 1995. Design and naturalscience research on information technology. Decision Support Systems, 15 (4), 251-266.
48. March, S.T. and Storey, V.C., 2008. Design science in the information systems discipline: An introduction to the special issue on design science research. MIS Quarterly, 32 (4), 725-730.
49. Mentzer, J.T., et al., 2001. Defining supply chain management. Journal of Business Logistics, 22 (2), 1-25.
50. Meredith, J., 1998. Building operations management theory through case and field research. Journal of Operations Management, 16 (4), 441-454. (Pubitemid 128408887)
51. Mintzberg, H., 1981. Organization design - fashion or fit. Harvard Business Review, 59 (1), 103-116.
52. Naylor, B., Naim, M.M., and Berry, D., 1999. Leagility: Interfacing the lean and agile manufacturing paradigm in the total supply chain. International Journal of Production Economics, 62, 107-118.
53. OMG, 2010. Business process modeling notation (BPMN) [online]. OMG/BPMI. Available from: Http://www.bpmn.org/[Accessed 17 May 2010].
54. Papazoglou, M.P., et al., 2007. Service-oriented computing: State of the art and research challenges. IEEE Computer, 40 (11), 64-71.
55. Pine, B.J., 1993. Mass customization: The new frontier in business competition. Boston, MA: Harvard Business School Press.
56. Porter, M.E., 1985. Competitive advantage: Creating and sustaining superior performance. New York: The Free Press.
57. Prahalad, C.K. and Ramaswamy, V., 2000. Co-opting customer competence. Harvard Business Review, 78 (1), 79-87.
58. Richard, V., 1998. Cybernetics and business processes using the viable system model to develop an enterprise process architecture. Knowledge and Process Management, 5 (2), 118-131.
59. Romano, P., 2003. Co-ordination and integration mechanisms to manage logistics processes across supply networks. Journal of Purchasing and Supply Management, 9 (3), 119-134. (Pubitemid 38613753)
60. Rosa, M.L., et al., 2007. Questionnaire-driven configuration of reference process models, 19th International conference on advanced Information Systems Engineering. Trondheim, Norway: Springer-Verlag, 424-438.
61. Rosemann, M. and van der Aalst, W.M.P., 2007. A configurable reference modelling language. Information Systems, 32 (1), 1-23. (Pubitemid 44537594)
62. Sahin, F. and Robinson, E.P., 2002. Flow coordination and information sharing in supply chains: Review, implications and directions for future research. Decision Sciences, 33 (4), 1-32.
63. SCC 2008a. SCOR overview: version 9.0. Supply-Chain Council.
64. SCC 2008b. SCOR Quick reference: version 9.0. Supply- Chain Council.
65. SCC 2008c. SCOR Supply chain operations reference model: version 9.0. Supply-Chain Council.
66. Selen, W. and Soliman, F., 2002. Operations in today's demand chain management framework. Journal of Operations Management, 20 (6), 667.
67. Sharman, G., 1984. The rediscovery of logistics. Harvard Business Review, 62 (5), 71-79.
68. Simon, H.A., 1969. The sciences of the artificial. Cambridge, MA: MIT Press.
69. Soin, S., 1992. Total quality control essentials: Key elements, methodologies, and managing for success. New York: McGraw-Hill.
70. Splinter, G.M., Knijff, A.V.D., and Westerman, A.D., 2006. Acht uitdagingen voor de Nederlandse potplantensector; FloriLog-regie: Fact-finding en SWOT-analyse. DenHaag: LEI.
71. Stevens, G.C., 1989. Integrating the supply chain. International Journal of Physical Distribution and Logistics Management, 19 (8), 3-8.
72. Thompson, J.D., 1967. Organization in action: Social science bases of administrative theory. New York: McGraw-Hill.
73. Trienekens, J.H. and Beulens, A.J.M., 2001. Views on interenterprise relationships. Production Planning and Control, 12 (5), 466-477.
74. van Aken, J.E., 2004. Management research based on the paradigm of the design sciences: The quest for field-tested and grounded technological rules. Journal of Management Studies, 41 (2), 219-246. (Pubitemid 38284437)
75. van der Aalst, W.M.P., et al., 2006. Configurable process models as a basis for reference modeling. Business Process Management Workshops. Berlin/Heidelberg: Springer, 512-518.
76. van der Vorst, J.G.A.J. and Beulens, A.J.M., 2002. Identifying sources of uncertainty to generate supply chain redesign strategies. International Journal of Physical Distribution and Logistics Management, 32 (6), 409-430.
77. van der Vorst, J.G.A.J., Beulens, A., and Beek, P.V., 2005. Innovations in logistics and ICT in food supply chain networks, In: W.M.F. Jongen and M.T.G. Meulenberg, eds. Innovations in agri-food systems: Product quality and consumer acceptance. Wageningen: Wageningen Academic, 245-292.
78. van der Vorst, J.G.A.J., et al., 2008. Towards logistics orchestration in the pot plant supply chain network. 8th international conference on management in agrifood chains and networks. Ede, The Netherlands. Wageningen University, Management Studies.
79. VCG, 2008. Quick reference guide value reference model VRM 3.0 Value-Chain Group. Available from: Http://www.value-chain.org/
80. Veeke, H.P.M., 2003. Interdisciplinary modeling for logistics design. 10th European Concurrent Engineering Conference (ECEC 2003). Plymouth. Eurosis-ETI, 85-92.
81. Verdouw, C.N., et al., 2010. Towards dynamic reference information models: Readiness for ICT mass customization. Computers in Industry, doi: 10.1016/j.compind 2010.07.008.
82. Vollmann, T.E., Cordon, C. and Heikkila, T., 2000. Teaching supply chain management to business executives. Production and Operations Management, 9 (1), 81-90.
83. Vollmann, T.E., et al., 2005. Manufacturing planning and control for supply chain management. 5th ed. New York: McGraw-Hill.
84. Voss, C., Tsikriktsis, N., and Frohlich, M., 2002. Case research in operations management. International Journal of Operations and Production Management, 22 (2), 195-219.
85. Wemmerlov, U., 1984. Assemble-to-order manufacturing: Implications for materials management. Journal of Operations Management, 4 (4), 347.
86. White, S.A., 2005. Introduction to BPMN. IBM Corporation. Available from: Http://www.bpmn.org
87. Wortmann, J.C., Muntslag, D.R., and Timmermans, P.J.M., 1997. Customer-driven manufacturing. London: Chapman & Hall.
88. Yin, R.K., 2002. Case Study Research: Design and Methods. 3rd ed. Thousand Oaks, CA: Sage.