메뉴 건너뛰기




Volumn 1, Issue 2, 1999, Pages 215-248

Towards strategic quality management of health care

Author keywords

[No Author keywords available]

Indexed keywords


EID: 79957789988     PISSN: 09720634     EISSN: 09730729     Source Type: Journal    
DOI: 10.1177/097206349900100203     Document Type: Article
Times cited : (5)

References (141)
  • 2
    • 0030038295 scopus 로고    scopus 로고
    • Concepts and methods for assessing the quality of essential obstetric care
    • Adeyi, O. and R. Morrow (1996). Concepts and methods for assessing the quality of essential obstetric care. International Journal of Health Planning and Management, 11(2), 119-34.
    • (1996) International Journal of Health Planning and Management , vol.11 , Issue.2 , pp. 119-134
    • Adeyi, O.1    Morrow, R.2
  • 3
    • 0030780975 scopus 로고    scopus 로고
    • Essential obstetric care: Assessment and determinants of quality
    • -(1997). Essential obstetric care: Assessment and determinants of quality. Social Science and Medicine, 45, 1631-39.
    • (1997) Social Science and Medicine , vol.45 , pp. 1631-1639
    • Adeyi, O.1    Morrow, R.2
  • 4
    • 77957214448 scopus 로고
    • Implementing continuous quality improvement (CQI) in hospitals: Lessons learned from the International Quality Study
    • Anderson, C.A., B. Cassidy and P. Rivenburgh (1991). Implementing continuous quality improvement (CQI) in hospitals: Lessons learned from the International Quality Study. Quality Assurance in Health Care, 3(3), 141-46.
    • (1991) Quality Assurance in Health Care , vol.3 , Issue.3 , pp. 141-146
    • Anderson, C.A.1    Cassidy, B.2    Rivenburgh, P.3
  • 5
    • 0030341419 scopus 로고    scopus 로고
    • The development and application of a patient satisfaction measurement system for hospital wide quality improvement
    • Arnetz, J.E. and b.B. Arnetz (1996). The development and application of a patient satisfaction measurement system for hospital wide quality improvement. International Journal for Quality in Health Care, 8, 555-66.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 555-566
    • Arnetz, J.E.1    Arnetz, B.B.2
  • 7
    • 0028667079 scopus 로고
    • Indicators for measuring the quality of family planning services in Nigeria
    • Askew, I., B. Mensch and A. Adewuyi (1994). Indicators for measuring the quality of family planning services in Nigeria. Studies in Family Planning, 25(5), 268-83.
    • (1994) Studies in Family Planning , vol.25 , Issue.5 , pp. 268-283
    • Askew, I.1    Mensch, B.2    Adewuyi, A.3
  • 9
    • 77957209361 scopus 로고
    • Using Q-probes to improve the quality of laboratory medicine: A quality improvement program of the college of American Pathologists
    • Bachner, P. and P.J. Howanitz (1991). Using Q-probes to improve the quality of laboratory medicine: A quality improvement program of the college of American Pathologists. Quality Assurance in Health Care, 3(3), 167-77.
    • (1991) Quality Assurance in Health Care , vol.3 , Issue.3 , pp. 167-177
    • Bachner, P.1    Howanitz, P.J.2
  • 11
    • 84959741743 scopus 로고
    • Developing outcome standards for quality assurance activities
    • Banta, D. (1992). Developing outcome standards for quality assurance activities. Quality Assurance in Health Care, 4(1) 25-32.
    • (1992) Quality Assurance in Health Care , vol.4 , Issue.1 , pp. 25-32
    • Banta, D.1
  • 12
    • 0030833138 scopus 로고    scopus 로고
    • Professionalism, patient satisfaction and quality of health care: Experience during Zimbabwe's structural adjustment programme
    • Bassett, M.T., L. Bijlmakers and D.M. Sanders (1997). Professionalism, patient satisfaction and quality of health care: Experience during Zimbabwe's structural adjustment programme. Social Science and Medicine, 45(12), 1845-52.
    • (1997) Social Science and Medicine , vol.45 , Issue.12 , pp. 1845-1852
    • Bassett, M.T.1    Bijlmakers, L.2    Sanders, D.M.3
  • 13
    • 2442722331 scopus 로고
    • Introducing COPE in Asia: A quality management tool for FP services in Bangladesh
    • Beattie, K., A.J. Faisel, M. Ahmed and B. Pati (1995). Introducing COPE in Asia: A quality management tool for FP services in Bangladesh. Innovations, 1(1), 15-29.
    • (1995) Innovations , vol.1 , Issue.1 , pp. 15-29
    • Beattie, K.1    Faisel, A.J.2    Ahmed, M.3    Pati, B.4
  • 14
    • 79959304560 scopus 로고
    • Ecuador: Strategies and productivity
    • Blum, A.C. (1995). Ecuador: Strategies and productivity. Population Manager, 3, 41-56.
    • (1995) Population Manager , vol.3 , pp. 41-56
    • Blum, A.C.1
  • 15
    • 0027614415 scopus 로고
    • Quality assurance in transition
    • Blumenfeld, S.N. (1993). Quality assurance in transition. PNG Medical Journal, 36(2), 5-13.
    • (1993) PNG Medical Journal , vol.36 , Issue.2 , pp. 5-13
    • Blumenfeld, S.N.1
  • 18
    • 0023910845 scopus 로고
    • Satisfaction and job stress in general practice
    • Branthwaite, A. and A. Ross (1988). Satisfaction and job stress in general practice. Family Practice, 5(2), 83-93.
    • (1988) Family Practice , vol.5 , Issue.2 , pp. 83-93
    • Branthwaite, A.1    Ross, A.2
  • 19
    • 0005267176 scopus 로고
    • British Standards Institution, London: British Standards Institution
    • British Standards Institution (1986). Quality vocabulary. London: British Standards Institution.
    • (1986) Quality Vocabulary
  • 20
    • 0015932029 scopus 로고
    • Quality-of-care assessment: Choosing a method for peer review
    • Brook, R.H. and F.A. Appel (1973). Quality-of-care assessment: Choosing a method for peer review. New England Journal of Medicine, 288, 1323-29.
    • (1973) New England Journal of Medicine , vol.288 , pp. 1323-1329
    • Brook, R.H.1    Appel, F.A.2
  • 21
    • 0021884897 scopus 로고
    • Efficacy, effectiveness, variation and quality
    • Brook, R.H. and K.N. Lohr (1985). Efficacy, effectiveness, variation and quality. Medical Care, 23(5), 710-22.
    • (1985) Medical Care , vol.23 , Issue.5 , pp. 710-722
    • Brook, R.H.1    Lohr, K.N.2
  • 22
    • 0026041455 scopus 로고
    • In M. Seidman and M.C. Horn (eds.) Operations research: Helping family planning programs work better, New York: Wiley-Liss Inc
    • Bruce, J. and Jain, A. (1991). Improving the quality of care through operations research. In M. Seidman and M.C. Horn (eds.) Operations research: Helping family planning programs work better, Vol. 371 (pp. 259-82). New York: Wiley-Liss Inc.
    • (1991) Improving the Quality of Care through Operations Research , vol.371 , pp. 259-282
    • Bruce, J.1    Jain, A.2
  • 23
    • 84959827095 scopus 로고
    • Reactions of doctors to various forms of feedback designed to improve the sampling quality of cervical smears
    • Buntinx, F., J. Knottnerus, H. Crebolder and G. Essed (1992). Reactions of doctors to various forms of feedback designed to improve the sampling quality of cervical smears. Quality Assurance in Health Care, 4(2), 161-66.
    • (1992) Quality Assurance in Health Care , vol.4 , Issue.2 , pp. 161-166
    • Buntinx, F.1    Knottnerus, J.2    Crebolder, H.3    Essed, G.4
  • 25
    • 0027614424 scopus 로고
    • Quality circles and their potential application to rural health care in Papua New Guinea
    • Cibulskis, R.E. and K.N. Edwards (1993). Quality circles and their potential application to rural health care in Papua New Guinea. PNG Medical Journal, 36(2), 32-38.
    • (1993) PNG Medical Journal , vol.36 , Issue.2 , pp. 32-38
    • Cibulskis, R.E.1    Edwards, K.N.2
  • 27
    • 0003964033 scopus 로고
    • Cambridge: Massachusetts Institute of Technology
    • Deming, W. (1986). Out of the crisis. Cambridge: Massachusetts Institute of Technology.
    • (1986) Out of the Crisis
    • Deming, W.1
  • 29
    • 0019831187 scopus 로고
    • Sources of assessment of physician performance: A study of comparative reliability and patterns of intercorrelation
    • DiMatteo, M.R. and D.D. DiNicola (1981). Sources of assessment of physician performance: A study of comparative reliability and patterns of intercorrelation. Medical Care, 19, 829-42.
    • (1981) Medical Care , vol.19 , pp. 829-842
    • DiMatteo, M.R.1    DiNicola, D.D.2
  • 30
    • 0029432559 scopus 로고
    • Lessons learned in institutionalisation of quality assurance programs: An international perspective
    • Diprete Brown, L. (1995). Lessons learned in institutionalisation of quality assurance programs: An international perspective. International Journal for Quality in Health Care, 7, 419-25.
    • (1995) International Journal for Quality in Health Care , vol.7 , pp. 419-425
    • Diprete, B.L.1
  • 31
    • 79959297830 scopus 로고
    • Malaysia: Introduction of client's charters in government health services
    • Dohlie, M.B. (1995) Malaysia: Introduction of client's charters in government health services. Population Manager, 3, 23-38.
    • (1995) Population Manager , vol.3 , pp. 23-38
    • Dohlie, M.B.1
  • 35
    • 0023969341 scopus 로고
    • Quality assessment and assurance: Unity of purpose, diversity of means
    • -(1988a). Quality assessment and assurance: Unity of purpose, diversity of means. Inquiry 25(1), 173-92.
    • (1988) Inquiry , vol.25 , Issue.1 , pp. 173-192
    • Donabedian, A.1
  • 38
    • 0030256919 scopus 로고    scopus 로고
    • Feasibility of national benchmarking of patient satisfaction with Australian hospitals
    • Draper, M. and S. Hill (1996). Feasibility of national benchmarking of patient satisfaction with Australian hospitals. International Journal for Quality in Health Care, 8, 457-66.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 457-466
    • Draper, M.1    Hill, S.2
  • 41
    • 77957210282 scopus 로고
    • Patient satisfaction surveys subsequent to hospital care: Problems of sampling, non-response and other losses
    • Ehnfors, M. and B. Smedby (1993). Patient satisfaction surveys subsequent to hospital care: Problems of sampling, non-response and other losses. Quality Assurance in Health Care, 5, 19-32.
    • (1993) Quality Assurance in Health Care , vol.5 , pp. 19-32
    • Ehnfors, M.1    Smedby, B.2
  • 44
    • 0032149934 scopus 로고    scopus 로고
    • Guidelines require comprehensive steps
    • Finger, W. (1998). Guidelines require comprehensive steps. Network, 19, 23-26.
    • (1998) Network , vol.19 , pp. 23-26
    • Finger, W.1
  • 48
    • 0030117883 scopus 로고    scopus 로고
    • Improving patient care in the UK: Clinical audit in the Oxford region
    • Gillies, A. (1996). Improving patient care in the UK: Clinical audit in the Oxford region. International Journal for Quality in Health Care, 8, 141-52.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 141-152
    • Gillies, A.1
  • 49
    • 84959786570 scopus 로고
    • How to induce physicians to engage in quality assurance activities in a university hospital: A policy
    • Giraud, A. and D. Jolly (1992). How to induce physicians to engage in quality assurance activities in a university hospital: A policy. Quality Assurance in Health Care, 4, 19-24.
    • (1992) Quality Assurance in Health Care , vol.4 , pp. 19-24
    • Giraud, A.1    Jolly, D.2
  • 50
    • 0030346467 scopus 로고    scopus 로고
    • Influence of location and staff knowledge on quality of retail pharmacy prescribing for childhood diarrhoea in Kenya
    • Goel, P., D. Ross-Degnan, T. McLaughlin and S. Soumerai (1996). Influence of location and staff knowledge on quality of retail pharmacy prescribing for childhood diarrhoea in Kenya. International Journal for Quality in Health Care, 8, 519-26.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 519-526
    • Goel, P.1    Ross-Degnan, D.2    McLaughlin, T.3    Soumerai, S.4
  • 52
    • 0019587729 scopus 로고
    • Computerised patient flow analysis of local family planning clinics
    • Graves, J. and A. Hudgins (1981). Computerised patient flow analysis of local family planning clinics. Family Planning Perspectives, 13, 164-70.
    • (1981) Family Planning Perspectives , vol.13 , pp. 164-170
    • Graves, J.1    Hudgins, A.2
  • 54
    • 0031748652 scopus 로고    scopus 로고
    • What does quality mean to lay people? Community perceptions of primary health care services in Guinea
    • Haddad, S., P. Fournier, N. Machouf and F. Yatara (1998). What does quality mean to lay people? Community perceptions of primary health care services in Guinea. Social Sciences and Medicine, 47, 381-94.
    • (1998) Social Sciences and Medicine , vol.47 , pp. 381-394
    • Haddad, S.1    Fournier, P.2    Machouf, N.3    Yatara, F.4
  • 55
    • 0030202710 scopus 로고    scopus 로고
    • Quality in health care: Traditions, influences and future directions
    • Harvey, G. (1996). Quality in health care: Traditions, influences and future directions. International Journal for Quality in Health Care, 8, 341-50.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 341-350
    • Harvey, G.1
  • 56
    • 77957212886 scopus 로고
    • An autopsy based quality assessment program for improvement of diagnostic accuracy
    • Hill, R. and R. Anderson (1993). An autopsy based quality assessment program for improvement of diagnostic accuracy. Quality Assurance in Health Care, 5, 351-59.
    • (1993) Quality Assurance in Health Care , vol.5 , pp. 351-359
    • Hill, R.1    Anderson, R.2
  • 57
    • 0025571737 scopus 로고
    • User's perspective of counselling training in Ghana: The mystery client trial
    • Huntington, D., C. Lettenmaier and I. Obeng-Quaidoo (1990). User's perspective of counselling training in Ghana: The mystery client trial. Studies in Family Planning, 21, 171-77.
    • (1990) Studies in Family Planning , vol.21 , pp. 171-177
    • Huntington, D.1    Lettenmaier, C.2    Obeng-Quaidoo, I.3
  • 58
    • 84959811589 scopus 로고
    • Specifying quality in health and social care
    • Hurst, K. (1992). Specifying quality in health and social care. Quality Assurance in Health Care, 4, 193-97.
    • (1992) Quality Assurance in Health Care , vol.4 , pp. 193-197
    • Hurst, K.1
  • 59
  • 63
    • 0031737162 scopus 로고    scopus 로고
    • The identification and measurement of quality dimensions on health care: Focus group interview results
    • Jun, M., R.T. Peterson and G.A. Zsidisin (1998). The identification and measurement of quality dimensions on health care: Focus group interview results. Health Care Management Review, 23, 81-96.
    • (1998) Health Care Management Review , vol.23 , pp. 81-96
    • Jun, M.1    Peterson, R.T.2    Zsidisin, G.A.3
  • 64
    • 85060840351 scopus 로고
    • An overview of quality issues in health services
    • Karel, S.G. (1993). An overview of quality issues in health services. PNG Medical Journal, 36, 23-31.
    • (1993) PNG Medical Journal , vol.36 , pp. 23-31
    • Karel, S.G.1
  • 66
    • 0023057983 scopus 로고
    • Quality assurance
    • Kitson, A. (1986). Quality assurance. Nursing Times, 82(35), 32-34.
    • (1986) Nursing Times , vol.82 , Issue.35 , pp. 32-34
    • Kitson, A.1
  • 67
    • 0025422717 scopus 로고
    • Comparing quality of referrals of general practitioners with high and average referral'rates: An independent panel review
    • Knottnerus, J.A., J. Joosten and J. Daams (1990). Comparing quality of referrals of general practitioners with high and average referral'rates: An independent panel review British Journal of General Practice, 40, 178-81.
    • (1990) British Journal of General Practice , vol.40 , pp. 178-181
    • Knottnerus, J.A.1    Joosten, J.2    Daams, J.3
  • 68
    • 0031463062 scopus 로고    scopus 로고
    • The influence of quality of care upon contraceptive use in rural Bangladesh
    • Koenig, M., M. Hossain and M.A. Whittaker (1997). The influence of quality of care upon contraceptive use in rural Bangladesh. Studies in Family Planning, 28, 278-89.
    • (1997) Studies in Family Planning , vol.28 , pp. 278-289
    • Koenig, M.1    Hossain, M.2    Whittaker, M.A.3
  • 69
    • 0032196696 scopus 로고    scopus 로고
    • Family planning programs: Improving quality
    • November
    • Kols, A.J. and J.E. Sherman (1998). Family planning programs: Improving quality. Population Reports, November(47), 1-39.
    • (1998) Population Reports , Issue.47 , pp. 1-39
    • Kols, A.J.1    Sherman, J.E.2
  • 70
    • 0023248650 scopus 로고
    • Evaluation of standards of practice for primary care physicians using 12 hypothetical cases
    • Lawler, F.H. and M.C. Hosokawa (1987). Evaluation of standards of practice for primary care physicians using 12 hypothetical cases. The Journal of Family Practice, 24, 377-83.
    • (1987) The Journal of Family Practice , vol.24 , pp. 377-383
    • Lawler, F.H.1    Hosokawa, M.C.2
  • 71
  • 72
    • 0028395111 scopus 로고
    • Guidelines for clinical practice: Applications for primary care
    • Lohr, K. (1994). Guidelines for clinical practice: Applications for primary care. International Journal for Quality in Health Care, 6, 17-25.
    • (1994) International Journal for Quality in Health Care , vol.6 , pp. 17-25
    • Lohr, K.1
  • 73
    • 0030332779 scopus 로고    scopus 로고
    • Impact of hospital and community provider based clinical audit programmes: Perceptions of doctors, nurses and other health professionals
    • Lord, J. and P. Littlejohns (1996). Impact of hospital and community provider based clinical audit programmes: Perceptions of doctors, nurses and other health professionals. International Journal for Quality in Health Care, 8, 527-35.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 527-535
    • Lord, J.1    Littlejohns, P.2
  • 75
    • 0028453669 scopus 로고
    • Client flow analysis: A practical management technique for outpatient clinic settings
    • Lynam, P., T. Smith and J. Dwyer (1994). Client flow analysis: A practical management technique for outpatient clinic settings. International Journal for Quality in Health Care, 6, 179-86.
    • (1994) International Journal for Quality in Health Care , vol.6 , pp. 179-186
    • Lynam, P.1    Smith, T.2    Dwyer, J.3
  • 76
    • 84959826107 scopus 로고
    • Medical audit and quality of care: A New English initiative
    • Macpherson, D. and T. Mann (1992). Medical audit and quality of care: A New English initiative. Quality Assurance in Health Care, 4, 89-95.
    • (1992) Quality Assurance in Health Care , vol.4 , pp. 89-95
    • Macpherson, D.1    Mann, T.2
  • 80
    • 0021227059 scopus 로고
    • Quality assessment in health
    • Maxwell, R. (1984). Quality assessment in health. British Medical Journal, 288, 1471.
    • (1984) British Medical Journal , vol.288 , pp. 1471
    • Maxwell, R.1
  • 81
    • 0026918661 scopus 로고
    • Dimensions of quality revisited: From thought to action
    • -(1992). Dimensions of quality revisited: From thought to action. Quality in Health Care, 1, 171-77.
    • (1992) Quality in Health Care , vol.1 , pp. 171-177
    • Maxwell, R.1
  • 82
    • 0030155716 scopus 로고    scopus 로고
    • Aspects of patient satisfaction with communication in surgical care: Confirming qualitative feedback through quantitative methods
    • Meredith, P. and C. Wood (1996). Aspects of patient satisfaction with communication in surgical care: Confirming qualitative feedback through quantitative methods. International Journal for Quality in Health Care, 8, 253-264.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 253-264
    • Meredith, P.1    Wood, C.2
  • 85
    • 84959738498 scopus 로고
    • Absenteeism as a symptom of occupational ill-health in hospitals and its repercussions on quality assurance
    • Mira,J.J.,J. Vitaller, J.A. Buil, J.M. Aranaz and J.F. Herrero (1992). Absenteeism as a symptom of occupational ill-health in hospitals and its repercussions on quality assurance. Quality Assurance in Health Care, 4, 273-87.
    • (1992) Quality Assurance in Health Care , vol.4 , pp. 273-287
    • Mira, J.J.1    Vitaller, J.2    Buil, J.A.3    Aranaz, J.M.4    Herrero, J.F.5
  • 86
    • 0025423075 scopus 로고
    • Analysis of referral behaviour: Responses to simulated case histories may not reflect real clinical behaviour
    • Morrell, D. and M. Roland (1990). Analysis of referral behaviour: Responses to simulated case histories may not reflect real clinical behaviour. British Journal of General Practice, 40, 182-85.
    • (1990) British Journal of General Practice , vol.40 , pp. 182-185
    • Morrell, D.1    Roland, M.2
  • 87
    • 0008550720 scopus 로고    scopus 로고
    • The evidence for evidence based medicine
    • Nair, B.K. (1999). The evidence for evidence based medicine. Fellowship Affairs, 18, 17-18.
    • (1999) Fellowship Affairs , vol.18 , pp. 17-18
    • Nair, B.K.1
  • 88
    • 79959304335 scopus 로고    scopus 로고
    • Evaluation of quality of services through situational analysis
    • Paper presented at the Midterm Workshop of the introductory Study of DMPA in Vietnam: An Opportunity to Strengthen Quality of Care in Family Planning Service Delivery, Ha Noi, 20 March
    • Nguyen Thi Thom and A. Larson (1997). Evaluation of quality of services through situational analysis. Paper presented at the Midterm Workshop of the introductory Study of DMPA in Vietnam: An Opportunity to Strengthen Quality of Care in Family Planning Service Delivery, Ha Noi, 20 March.
    • (1997)
    • Nguyen, T.T.1    Larson, A.2
  • 89
    • 0002330919 scopus 로고    scopus 로고
    • Getting evidence into practice
    • National Health Service (NHS) Centre for Reviews and Dissemination
    • National Health Service (NHS) Centre for Reviews and Dissemination (1999). Getting evidence into practice. Effective Health Care, 5, 1-16.
    • (1999) Effective Health Care , vol.5 , pp. 1-16
  • 90
    • 77957210208 scopus 로고
    • The quality assurance project: Introducing quality improvement to primary health care in less developed countries
    • Nicholas, D.D., J.R. Heilby and T.A. Hatzell (1991). The quality assurance project: Introducing quality improvement to primary health care in less developed countries. Quality Assurance in Health Care, 3, 147-65.
    • (1991) Quality Assurance in Health Care , vol.3 , pp. 147-165
    • Nicholas, D.D.1    Heilby, J.R.2    Hatzell, T.A.3
  • 91
    • 0021262301 scopus 로고
    • Patient's perceptions of care: Measurement of quality and satisfaction
    • Oberst, M. (1984). Patient's perceptions of care: Measurement of quality and satisfaction. Cancer, 53, 2366-75.
    • (1984) Cancer , vol.53 , pp. 2366-2375
    • Oberst, M.1
  • 96
    • 0029075186 scopus 로고
    • Technology for the continuous improvement of the quality of health care
    • Racoveanu, N. and K.S. Johansen (1995). Technology for the continuous improvement of the quality of health care. World Health Forum, 16, 128-44.
    • (1995) World Health Forum , vol.16 , pp. 128-144
    • Racoveanu, N.1    Johansen, K.S.2
  • 97
    • 0030116539 scopus 로고    scopus 로고
    • Quality of primary health care in developing countries: Recent experiences and future directions
    • Reerink, I.H. and R. Sauerborn (1996). Quality of primary health care in developing countries: Recent experiences and future directions. International Journal for Quality in Health Care, 8, 131-39.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 131-139
    • Reerink, I.H.1    Sauerborn, R.2
  • 100
    • 0022252982 scopus 로고
    • Measuring clinical performance of individual internists in office and hospital practice
    • Sanazaro, P.J. and R.M. Worth (1985). Measuring clinical performance of individual internists in office and hospital practice. Medical Care, 23, 1097-114.
    • (1985) Medical Care , vol.23 , pp. 1097-1114
    • Sanazaro, P.J.1    Worth, R.M.2
  • 101
    • 77957207406 scopus 로고
    • Design and results of the nursing quality assurance program in hospital de la Santa Creu I Sant Pau: An integrated effort
    • Sanz, C., R. Sunol, C. Abello and A. Blanc (1993). Design and results of the nursing quality assurance program in hospital de la Santa Creu I Sant Pau: An integrated effort. Quality Assurance in Health Care, 5, 267-73.
    • (1993) Quality Assurance in Health Care , vol.5 , pp. 267-273
    • Sanz, C.1    Sunol, R.2    Abello, C.3    Blanc, A.4
  • 102
    • 79959304124 scopus 로고
    • Improving quality of care in population programmes
    • Satia, J. (1995). Improving quality of care in population programmes. Innovations, 1, 1-14.
    • (1995) Innovations , vol.1 , pp. 1-14
    • Satia, J.1
  • 104
    • 0029074112 scopus 로고
    • Towards evaluation for the quality of care in health centres
    • Saturno, P.J. (1995a). Towards evaluation for the quality of care in health centres. World Health Forum, 16, 145-50.
    • (1995) World Health Forum , vol.16 , pp. 145-150
    • Saturno, P.J.1
  • 105
    • 0029315643 scopus 로고
    • Training health professionals to implement quality improvement activities: Results of a randomized control trial after one year of follow-up
    • -(1995b). Training health professionals to implement quality improvement activities: Results of a randomized control trial after one year of follow-up. International Journal for Quality in Health Care, 7, 119-26.
    • (1995) International Journal for Quality in Health Care , vol.7 , pp. 119-126
    • Saturno, P.J.1
  • 107
    • 0028719301 scopus 로고
    • Keeping the customer satisfied: Issues in the interpretation and use of patient satisfaction surveys
    • Scott, A. and R. Smith (1994). Keeping the customer satisfied: Issues in the interpretation and use of patient satisfaction surveys. International Journal for Quality in Health Care, 6, 353-59.
    • (1994) International Journal for Quality in Health Care , vol.6 , pp. 353-359
    • Scott, A.1    Smith, R.2
  • 109
    • 77957208437 scopus 로고
    • Quality assurance in the United Kingdom
    • Shaw, C. (1993). Quality assurance in the United Kingdom. Quality Assurance in Health Care, 5, 107-18.
    • (1993) Quality Assurance in Health Care , vol.5 , pp. 107-118
    • Shaw, C.1
  • 110
    • 0030954416 scopus 로고    scopus 로고
    • Accreditation and ISO: International convergence on health care standards
    • (ISQua Position paper, October 1996)
    • -(1997). Accreditation and ISO: International convergence on health care standards (ISQua Position paper, October 1996). International Journal for Quality in Health Care, 9, 11-13.
    • (1997) International Journal for Quality in Health Care , vol.9 , pp. 11-13
    • Shaw, C.1
  • 111
    • 77957207537 scopus 로고
    • Health service accreditation in the United Kingdom
    • Shaw, C.D. and T.E. Brooks (1991). Health service accreditation in the United Kingdom. Quality Assurance in Health Care, 3, 133-40.
    • (1991) Quality Assurance in Health Care , vol.3 , pp. 133-140
    • Shaw, C.D.1    Brooks, T.E.2
  • 113
    • 0030988162 scopus 로고    scopus 로고
    • Validation of outcomes through the analysis of the process-outcome relation: Limitations
    • Silva, L.K. (1997). Validation of outcomes through the analysis of the process-outcome relation: Limitations. International Journal for Quality in Health Care, 9, 101-13.
    • (1997) International Journal for Quality in Health Care , vol.9 , pp. 101-113
    • Silva, L.K.1
  • 114
    • 79959325628 scopus 로고    scopus 로고
    • Contraceptive introduction reconsidered: A new methodology for policy and program development
    • Paper accepted for publication in Journal of Women's Health
    • Simmon, R. and P. Fajans (1998). Contraceptive introduction reconsidered: A new methodology for policy and program development. Paper accepted for publication in Journal of Women's Health.
    • (1998)
    • Simmon, R.1    Fajans, P.2
  • 117
    • 0030781784 scopus 로고    scopus 로고
    • Patient satisfaction: A review of issues and concepts
    • Sitzia, J. and N. Wood (1997). Patient satisfaction: A review of issues and concepts. Social Sciences and Medicine, 45, 1829-43.
    • (1997) Social Sciences and Medicine , vol.45 , pp. 1829-1843
    • Sitzia, J.1    Wood, N.2
  • 119
    • 84959848259 scopus 로고
    • Validation of a patient satisfaction system in the United Kingdom
    • Smith, C. (1992). Validation of a patient satisfaction system in the United Kingdom. Quality Assurance in Health Care, 4, 171-77.
    • (1992) Quality Assurance in Health Care , vol.4 , pp. 171-177
    • Smith, C.1
  • 122
    • 77957209852 scopus 로고
    • Learning from experience: A revised approach to quality assurance
    • Stern, Z. and s. Raz (1991). Learning from experience: A revised approach to quality assurance Quality Assurance in Health Care, 3, 123-29.
    • (1991) Quality Assurance in Health Care , vol.3 , pp. 123-129
    • Stern, Z.1    Raz, S.2
  • 123
    • 77957209155 scopus 로고
    • A patient satisfaction questionnaire as a teaching and comparative audit tool
    • Steven, I.D. (1991). A patient satisfaction questionnaire as a teaching and comparative audit tool. Quality Assurance in Health Care, 3(1), 41-49.
    • (1991) Quality Assurance in Health Care , vol.3 , Issue.1 , pp. 41-49
    • Steven, I.D.1
  • 124
    • 79959293603 scopus 로고
    • Providing client-responsive services
    • Tharan, C. and M.B. Dohlie (1995). Providing client-responsive services. Population Manager, 3, 1-10.
    • (1995) Population Manager , vol.3 , pp. 1-10
    • Tharan, C.1    Dohlie, M.B.2
  • 127
    • 0030050465 scopus 로고    scopus 로고
    • Quality of care: A comparison of preferences between medical specialists and patients with chronic diseases
    • Van der Waal, M.A., A.F. Casparie and C.J. Lako (1996). Quality of care: A comparison of preferences between medical specialists and patients with chronic diseases. Social Science and Medicine, 42, 643-49.
    • (1996) Social Science and Medicine , vol.42 , pp. 643-649
    • van der Waal, M.A.1    Casparie, A.F.2    Lako, C.J.3
  • 131
    • 77957211706 scopus 로고
    • Patient satisfaction: Does it matter?
    • Vuori, H. (1991). Patient satisfaction: Does it matter? Quality Assurance in Health Care, 3, 183-89.
    • (1991) Quality Assurance in Health Care , vol.3 , pp. 183-189
    • Vuori, H.1
  • 132
    • 0019626188 scopus 로고
    • Continuity of care and family medicine: Definition, determinants and relationship to outcome
    • Wall, E.M. (1981). Continuity of care and family medicine: Definition, determinants and relationship to outcome. The Journal of Family Practice, 13, 655-64.
    • (1981) The Journal of Family Practice , vol.13 , pp. 655-664
    • Wall, E.M.1
  • 134
    • 79959306053 scopus 로고    scopus 로고
    • In 1999 Medical quality management sourcebook, Washington, DC: Faulkner and Grays
    • Weber, D.R. (1999). Survey reveals current trends in hospital quality models. In 1999 Medical quality management sourcebook (pp. 260-65). Washington, DC: Faulkner and Grays.
    • (1999) Survey Reveals Current Trends in Hospital Quality Models , pp. 260-265
    • Weber, D.R.1
  • 135
    • 0030237049 scopus 로고    scopus 로고
    • Evaluating rural Bangladeshi women's perspectives of quality in family planning services
    • Whittaker, M., R. Mita, B. Hossain and M. Koenig (1996). Evaluating rural Bangladeshi women's perspectives of quality in family planning services. Health Care for Women International, 17, 393-411.
    • (1996) Health Care for Women International , vol.17 , pp. 393-411
    • Whittaker, M.1    Mita, R.2    Hossain, B.3    Koenig, M.4
  • 136
    • 79959298524 scopus 로고    scopus 로고
    • Vietnamese women's perspectives of quality in the family planning programme
    • Paper presented in Panel 10: Women's International Conference on Vietnamese Studies. Vietnamese Studies and the Enhancement of International Cooperation, Ha Noi, 14-17 July
    • Whittaker, M.A., Phan Thuc Anh and Nguyen Thanh Tam (1998). Vietnamese women's perspectives of quality in the family planning programme. Paper presented in Panel 10: Women's International Conference on Vietnamese Studies. Vietnamese Studies and the Enhancement of International Cooperation, Ha Noi, 14-17 July.
    • (1998)
    • Whittaker, M.A.1    Phan, T.A.2    Nguyen, T.T.3
  • 141
    • 79959300927 scopus 로고
    • Rockhampton: Stanwell Skills Development Programme and TAFE Queensland
    • Wood, R.J. (1994). Quality management principles. Rockhampton: Stanwell Skills Development Programme and TAFE Queensland.
    • (1994) Quality Management Principles
    • Wood, R.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.