Why do e-government projects fail? Risk factors of large information systems projects in the Greek public sector: An international comparison

International Journal of Electronic Government Research

Volumn 7, Issue 2, 2011, Pages 59-77

  Loukis, Euripidis ^a   Charalabidis, Yannis ^a  

^a UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

E Government; Failure; Government; Information systems (IS); Information systems (IS) projects; Public administration; Risk factors

Indexed keywords

EID: 79956061582     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2011040104     Document Type: Article

References (48)

1. Addison, T. (2003). E-commerce project development risks: Evidence from a Delphi survey. International Journal of Information Management, 23, 25-40. doi:10.1016/S0268-4012 (02) 00066-X
2. Barki, H., Rivard, S., & Talbot, J. (2001). An integrative contingency model of software project risk management. Journal of Management Information Systems, 17(4), 37-69. (Pubitemid 32716733)
3. Boehm, B. (1991). Software risk management: Principles and Practices. IEEE Software, 8, 32-41. doi:10.1109/52.62930
4. Botta-Genoulaz, V., Millet, P. A., & Grabot, B. (2005). A survey of the recent literature on ERP systems. Computers in Industry, 56, 510-522. doi:10.1016/j. compind.2005.02.004 (Pubitemid 41162311)
5. Cabinet Office of UK. (2000). Review of major government IT projects - successful IT: Modernizing government in action. Retrieved from http://www.ogc.gov. uk
6. Caudle, S., Gorr, W., & Newcomer, K. (1991). Key information systems management issues for the public sector. Management Information Systems Quarterly, 15(2), 170-188. doi:10.2307/249378
7. Commission of the European Communities. (2005). i2010 - a European information society for growth and employment. Retrieved from http://www.eluxembourg.public.lu/eLuxembourg/i2010.pdf
8. Commission of the European Communities. (2006). i2010-eGovernment Action Plan: accelerating egovernment in Europe for the benefit of all. Retrieved from http://ec.europa.eu/information-society/activities/egovernment/docs/action-plan/ comm-pdf-com-2006-0173-f-en-acte.pdf
9. Dalcher, D., & Genus, A. (2003). Avoiding IS/IT implementation failure. Technology Analysis and Strategic Management, 15(4), 403-407. doi:10.1080/095373203000136006
10. Dawes, S., Bloniarz, P., Connelly, D., Kelly, K., & Pardo, T. (1999). Four realities of IT innovation in government. Public Management, 28(1), 1-5.
11. Flynn, N. (2002). Public sector management (4th ed.). London, UK: Pearson Education.
12. Gauld, R. (2007). Public sector information systems failures: Lessons from a New Zealand hospital organization. Government Information Quarterly, 24, 102-114. doi:10.1016/j.giq.2006.02.010 (Pubitemid 44849122)
13. Guijarro, L. (2004, August 30-September 3). Analysis of the interoperability frameworks in e-government initiatives. In Proceedings of the Third International Conference EGOV, Zaragoza, Spain.
14. Han, W., & Huang, S. (2007). An empirical analysis of risk components and performance on software projects. Journal of Systems and Software, 80, 42-50. doi:10.1016/j.jss.2006.04.030 (Pubitemid 44751158)
15. Heeks, R. (2003). Success and failure rates of egovernment in developing/transitional countries: Overview. Retrieved from http://www.egov4dev. org/success/sfrates.shtml
16. Heintze, T., & Bretschneider, S. (2000). Information technology and restructuring in public organizations: Does adoption of information technology affect organizational structures, communications and decision making? Journal of Public Administration: Research and Theory, 10(4), 801-830.
17. Jiang, J., & Klein, G. (1999). Risks to different access of system success. Information & Management, 36, 263-272. doi:10.1016/S0378-7206 (99) 00024-5 (Pubitemid 129592093)
18. Keil, M., Cule, P., Lyytinen, K., & Schmidt, R. (1998). A framework for identifying software project risks. Communications of the ACM, 41, 76-83. doi:10.1145/287831.287843 (Pubitemid 128448488)
19. Kline, R. B. (2005). Principles and practice of structural equation modeling. New York, NY: Guilford Press.
20. Kraemer, K., & King, J. L. (2006). Information technology and administrative reform: Will e-government be different? International Journal of Electronic Government Research, 2(1), 1-20. doi:10.4018/jegr.2006010101
21. Lai, V., & Mahapatra, R. (1997). Exploring the research in information technology implementation. Information & Management, 32, 187-201. doi:10.1016/S0378-7206 (97) 00022-0 (Pubitemid 127400614)
22. Lane, J. E. (1995). The public sector: Concepts, models and approaches. London, UK: Sage.
23. Lucas, H. (1981). Implementation: The key to successful information systems. New York, NY: Columbia University Press.
24. Lyytinen, K., & Hirschheim, R. (1987). Information systems failures - a survey and classification of the empirical literature. In Zorkoczy, P. (Ed.), Oxford surveys of information technology (Vol. 4, pp. 257-309). Oxford, UK: Oxford University Press.
25. Maylor, H., & Blackmon, K. (2005). Researching business and management. New York, NY: Macmillan.
26. McFarlan, F. W. (1981). Portfolio approach to information systems. Harvard Business Review, 59, 142-150.
27. Ministry of National Economy. (1994). Final report of integrated Mediterranean programs on information technology.
28. Ministry of National Economy. (2001). Operational programme 'information society': European union support framework III.
29. Ministry to the Presidency of the Government. (1993). Programme of administrative modernization 1993-1995.
30. Ministry to the Presidency of the Government. (1994). Operational programme 'Klisthenis' for the modernization of the Greek public administration: European community support framework II.
31. Moon, Y. B. (2007). Enterprise resource planning: A review of the literature. International Journal of Management and Enterprise Development, 4(3), 235-264. doi:10.1504/IJMED.2007.012679
32. Organization for Economic Cooperation & Development (OECD). (2001). The hidden threat to e-government - avoiding large government it failures. Paris, France: OECD.
33. Organization for Economic Cooperation & Development (OECD). (2003). The e-government imperative. Paris, France: OECD.
34. Poulymenakou, A., & Holmes, A. (1996). A contingency framework for the investigation of information systems failure. European Journal of Information Systems, 5, 34-46. doi:10.1057/ejis.1996.10
35. Ragin, C. (1994). Constructing social research. Thousand Oaks, CA: Sage.
36. Royal Academy of Engineering and British Computer Society. (2004). The challenges of complex IT projects. London, UK: The Royal Academy of Engineering.
37. Saarinen, T., & Vepsalainen, A. (1993). Managing the risks of information systems implementation. European Journal of Information Systems, 4, 283-295. doi:10.1057/ejis.1993.39
38. Schmidt, R., Lyytinen, K., Keil, M., & Cule, P. (2001). Identifying software project risks: An international Delphi study. Journal of Management Information Systems, 17, 5-36. (Pubitemid 32716732)
39. Standish Group. (1995). The CHAOS report. Retrieved from http://www.standishgroup. com
40. Standish Group. (2001). Extreme chaos. Retrieved from http://www.standishgroup. com
41. Standish Group. (2004). Third quarter research report. Retrieved from http://www.standishgroup. com
42. Sumner, M. (2000). Risk factors in enterprise-wide ERP projects. Journal of Information Technology, 15, 317-327. doi:10.1080/02683960010009079 (Pubitemid 33213775)
43. Traunmuller, R., & Wimmer, M. (2004, August 30-September 3). e-Government: The challenges ahead. In Proceedings of the Third International Conference EGOV, Zaragoza, Spain.
44. United Nations. (2008). UN e-Government survey 2008: From e-Government to connected governance. New York, NY: United Nations.
45. Wallace, L., Keil, M., & Arun, R. (2004a). How software project risk affects project performance: An investigation of the dimensions of risk and an exploratory model. Decision Sciences, 35(2), 289-321. doi:10.1111/j.00117315. 2004.02059.x
46. Wallace, L., Keil, M., & Arun, R. (2004b). Understanding software project risk: A cluster analysis. Information & Management, 42, 115-125.
47. Willcocks, L., & Margetts, H. (1994). Risk assessment and information systems. European Journal of Information Systems, 3(2), 127-138. doi:10.1057/ejis.1994.13
48. Zmud, R. (1979). Individual differences and MIS success: A review of the empirical literature. Management Science, 25(10), 966-979. doi:10.1287/mnsc.25. 10.966 (Pubitemid 11478157)