Telematics at UPS: En route to energy informatics

MIS Quarterly Executive

Volumn 9, Issue 1, 2010, Pages 1-11

  Watson, Richard T ^a   Boudreau, Marie Claude ^a   Li, Seth ^a   Levis, Jack ^b  

^a UNIVERSITY OF GEORGIA   (United States)

^b UPS ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79956044083     PISSN: 15401960     EISSN: 15401979     Source Type: Journal    
DOI: None     Document Type: Article

References (20)

1. Jeanne Ross and Carol Brown are the accepting Senior Editors for this article.
2. An earlier version of this paper, "UPS: En route to Energy Informatics," received first place in the Society for Information Management (SIM) Best Paper Award competition for 2009. The authors are most thankful for the information and comments provided by the following UPS personnel: Linda Bradford, Dave Bradley, Mark Davidson, Matt Hendrix, and John Olsen. The Advanced Practices Council (APC) of SIM generously funded this research.
3. See http://investor.shareholder.com/ups.
4. The Oxford English Dictionary defines telematics as " The science of the long-distance transmission of computerized information." (See http://dictionary.oeditioncom/cgi/entry/50248435?single=1&query_type=word &queryword=telematics&first=1&max_to_show=10).
5. Niemann, G. Big Brown: the untold story of UPS, Jossey-Bass, 2007, p. 8.
6. Brewster, M. and Dalzell, F. Driving change: the UPS approach to business (1st edition), Hyperion, 2007; and from ups.com.
7. See http://www.pressroom.ups.com/About+UPS/UPS+Leadership/Speeches/David+Barnes/Redefining+IT%27s+Value+to+the+Enterprise
8. Hess, E. D. and Kazanjian, R. K. The Search for Organic Growth, Cambridge University Press, 2006.
9. For a description of how UPS adopted hydraulic hybrid vehicles (HHVs), see http://pressroom.ups.com/Fact+Sheets/UPS+First+In+Industry+to+Purchase+Hydraulic+Hybrid+Vehicles.
10. See, for example, Goel, A. Fleet Telematics: Real-time Management and Planning of Commercial Vehicle Operations, Springer Verlag, 2007.
11. Nolte, T., Hansson, H., and Bello, L. Automotive Communications - Past, Current and Future, 2005 (available at http://www.mrtc.mdh.se/publications/0920.pdf).
12. Savitz, A. W. and Weber, K. The Triple Bottom Line: How Today's Best-run Companies Are Achieving Economic, Social and Environmental Success - And How You Can Too (1st edition), Jossey-Bass, 2006
13. Gaines, L., Vyas, A., and Anderson, J. "Estimation of fuel use by idling commercial trucks," 2006 (available at http://www.transportation.anl.gov/pdfs/TA/373.pdf).
14. According to Clean Air Counts (http://www.cleanaircounts.org/documents/ToolKit.pdf).
15. Williams, J., Davies, A., and Drake, P. Condition-based maintenance and machine diagnostics, Kluwer Academic Publishers, 1994.
16. Watson, R. T., Boudreau, M.-C., and Chen, A. J. W. "Information Systems and environmentally sustainable development: Energy Informatics and new directions for the IS community," MIS Quarterly (34:1), 2010, pp. 23-38.
17. This equation indicates that the efficiency of an energy-consuming system can be increased by an appropriate information system.
18. Davis, G. B. and Olson, M. H. Management Information Systems: Conceptual Foundations, Structure and Development (2nd edition), McGraw-Hill, 1985.
19. Piccoli, G. and Watson, R. T. "Profit from Customer Data by Identifying Strategic Opportunities and Adopting the 'Born Digital' Approach," MIS Quarterly Executive (7:3), 2008, pp. 113-122.
20. See http://www.apa.org/releases/peerpressure.html.