A fuzzy group quality function deployment model for e-CRM framework assessment in agile manufacturing

Computers and Industrial Engineering

Volumn 61, Issue 1, 2011, Pages 1-19

  Zandi, Faramak ^a   Tavana, Madjid ^b  

^a ALZAHRA UNIVERSITY   (Iran)

^b LA SALLE UNIVERSITY   (United States)

Author keywords

Agile manufacturing; Electronic customer relationship management; Fuzzy quality function deployment; Group fuzzy permutation; Real options analysis; TOPSIS

Indexed keywords

AGILE MANUFACTURING; ELECTRONIC CUSTOMERS; FUZZY QUALITIES; GROUP FUZZY PERMUTATION; REAL OPTIONS ANALYSIS; TOPSIS;

FUZZY SETS; PUBLIC RELATIONS; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; RATING; SALES; VALUE ENGINEERING;

CUSTOMER SATISFACTION;

EID: 79955922713     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2011.02.004     Document Type: Article

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