A systematic decision-making approach for the optimal product-service system planning

Expert Systems with Applications

Volumn 38, Issue 9, 2011, Pages 11849-11858

  Geng, Xiuli ^a   Chu, Xuening ^a   Xue, Deyi ^b   Zhang, Zaifang ^a  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

^b UNIVERSITY OF CALGARY   (Canada)

Author keywords

Data envelopment analysis (DEA); Engineering characteristics (EC); Fuzzy pairwise comparison; Kano model; Non linear programming; Product service system (PSS)

Indexed keywords

ATTRIBUTE CLASS; CUSTOMER NEED; CUSTOMER REQUIREMENTS; EARLY DESIGN STAGES; ENGINEERING CHARACTERISTICS; ENGINEERING CHARACTERISTICS (EC); FULFILLMENT LEVELS; FUNCTIONAL DOMAINS; INITIAL WEIGHTS; KANO MODEL; PAIR-WISE COMPARISON; PRODUCT AND SERVICES; PRODUCT-SERVICE SYSTEM (PSS); PRODUCT-SERVICE SYSTEMS; WHOLE PRODUCT LIFE;

CUSTOMER SATISFACTION; DATA ENVELOPMENT ANALYSIS; DECISION MAKING; MANUFACTURE; OPTIMIZATION; PLANNING; SALES;

LINEAR PROGRAMMING;

EID: 79955629691     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.03.075     Document Type: Article

References (31)

1. N. Adler, L. Friedman, and Z. Sinuany-Stern Review of ranking methods in the data envelopment analysis context European Journal of Operational Research 140 2 2002 249 265 (Pubitemid 34435032)
2. J.C. Aurich, C. Fuchs, and M.F. DeVries An approach to life cycle oriented technical service design CIRP Annals - Manufacturing Technology 53 1 2004 151 154
3. J.C. Aurich, C. Fuchs, and C. Wagenknecht Life cycle oriented design of technical product-service systems Journal of Cleaner Production 14 17 2006 1480 1494
4. J.C. Aurich, N. Wolf, M. Siener, and E. Schweitzer Configuration of product-service systems Journal of Manufacturing Technology Management 20 5 2009 591 605
5. G. Büyüközkan, T. Ertay, C. Kahraman, and D. Ruan Determining the importance weights for the design requirements in the house of quality using the fuzzy analytic network approach International Journal of Intelligent Systems 19 5 2004 443 461
6. A. Charnes, and W. Cooper Programming with linear fractional functionals Naval Research Logistics Quarterly 9 3-4 1962 181 186
7. A. Charnes, W. Cooper, and E. Rhodes Measuring the efficiency of decision making units European Journal of Operational Research 2 6 1978 429 444 (Pubitemid 9402758)
8. L.-H. Chen, and W.-C. Ko Fuzzy approaches to quality function deployment for new product design Fuzzy Sets and Systems 160 18 2009 2620 2639
9. L.-H. Chen, and M.-C. Weng A fuzzy model for exploiting quality function deployment Mathematical and Computer Modelling 38 5-6 2003 559 570 (Pubitemid 37274222)
10. L.-H. Chen, and M.-C. Weng An evaluation approach to engineering design in QFD processes using fuzzy goal programming models European Journal of Operational Research 172 1 2006 230 248 (Pubitemid 43234031)
11. E.K. Delice, and Z. Güngör A new mixed integer linear programming model for product development using quality function deployment Computers and Industrial Engineering 57 3 2009 906 912
12. B. Golany, and Y. Roll An application procedure for DEA Omega (The International Journal of Management Science) 17 3 1989 237 250
13. C. Kahraman, T. Ertay, and G. Büyüközkan A fuzzy optimization model for QFD planning process using analytic network approach European Journal of Operational Research 171 2 2006 390 411 (Pubitemid 41706205)
14. N. Kano, N. Seraku, F. Takahashi, and S. Tsuji Attractive quality and must-be quality Quality 14 2 1984 39 48
15. E.E. Karsak, S. Sozer, and S.E. Alptekin Product planning in quality function deployment using a combined analytic network process and goal programming approach Computers and Industrial Engineering 44 1 2003 171 190 (Pubitemid 35282243)
16. Y.-C. Lee, and S.-Y. Huang A new fuzzy concept approach for Kano's model Expert Systems with Applications 36 3 2009 4479 4484
17. Lee, Amy H. I.; Kang, H. -Y.; Yang, C. -Y.; & Lin, C. -Y. (2009). An evaluation framework for product planning using FANP, QFD and multi-choice goal programming. International Journal of Production Research (First published on: 12 June (iFirst), pp. 1-21).
18. E. Manzini, and C. Vezzoli A strategic design approach to develop sustainable product service systems: Examples taken from the "environmentally friendly innovation" Italian prize Journal of Cleaner Production 11 8 2003 851 857
19. K. Matzler, and H. Hinterhuber How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment Technovation 18 1 1998 25 38 (Pubitemid 128432150)
20. F.Y. Partovi, and R.A. Corredoira Quality function deployment for the good of soccer European Journal of Operational Research 137 3 2002 642 656 (Pubitemid 34086573)
21. R. Ramanathan, and Y. Jiang Incorporating cost and environmental factors in quality function deployment using data envelopment analysis Omega - International Journal of Management Science 37 3 2009 711 723
22. T. Saaty Decision making with dependence and feedback: The analytic network process 1996 RWS Publications Pittsburgh, PA
23. T. Sakao, and Y. Shimomura Service engineering: A novel engineering discipline for producers to increase value combining service and product Journal of Cleaner Production 15 6 2007 590 604 (Pubitemid 44869014)
24. T. Sakao, Y. Shimomura, E. Sundin, and M. Comstock Modeling design objects in CAD system for service/product engineering Computer-Aided Design 41 3 2009 197 213
25. N.P. Suh The principles of design 1990 Oxford University Press
26. Y.-M. Wang, T.M.S. Elhag, and Z. Hua A modified fuzzy logarithmic least squares method for fuzzy analytic hierarchy process Fuzzy Sets and Systems 157 23 2006 3055 3071 (Pubitemid 44634024)
27. Y.-M. Wang, Y. Luo, and L. Liang Fuzzy data envelopment analysis based upon fuzzy arithmetic with an application to performance assessment of manufacturing enterprises Expert Systems with Applications 36 3 2009 5205 5211
28. Y.-M. Wang, Y. Luo, and L. Liang Ranking decision making units by imposing a minimum weight restriction in the data envelopment analysis Journal of Computational and Applied Mathematics 223 1 2009 469 484
29. A. Williams Product service systems in the automobile industry: Contribution to system innovation? Journal of Cleaner Production 15 11-12 2007 1093 1103 (Pubitemid 46386433)
30. J. Xu, B. Li, and D. &Wu Rough data envelopment analysis and its application to supply chain performance evaluation International Journal of Production Economics 122 2 2009 628 638
31. Z.M. Zerafat Angiz, A. Emrouznejad, A. Mustafa, and A. Rashidi Komijan Selecting the most preferable alternatives in a group decision making problem using DEA Expert Systems with Applications 36 5 2009 9599 9602