-
2
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
April
-
Bitner, M.J., 1992, 'Servicescapes: The impact of physical surroundings on customers and employees', Journal of Marketing, 56, April, 57-71.
-
(1992)
Journal of Marketing
, vol.56
, pp. 57-71
-
-
Bitner, M.J.1
-
4
-
-
69249188790
-
Seeking a facilities management philosophy for the changing workplace
-
Cairns, G., 2003, 'Seeking a facilities management philosophy for the changing workplace', Facilities, 21(5), 95-105.
-
(2003)
Facilities
, vol.21
, Issue.5
, pp. 95-105
-
-
Cairns, G.1
-
8
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
July
-
Cronin Jr, J.J. and Taylor, S.A., 1992, 'Measuring service quality: A re-examination and extension', Journal of Marketing, 56, July, 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin Jr., J.J.1
Taylor, S.A.2
-
10
-
-
0004209785
-
-
3rd edn, London, Sage
-
Easterby-Smith, M., Thorpe, R. and Lowe, A., 2002, Management Research: An Introduction, 3rd edn, London, Sage.
-
(2002)
Management Research: An Introduction
-
-
Easterby-Smith, M.1
Thorpe, R.2
Lowe, A.3
-
11
-
-
84986082164
-
Facilities management: A behavioural approach
-
Fleming, D., 2004, 'Facilities management: A behavioural approach', Facilities, 22(1/2), 35-43.
-
(2004)
Facilities
, vol.22
, Issue.1-2
, pp. 35-43
-
-
Fleming, D.1
-
12
-
-
0003933142
-
-
3rd edn, London, Paul Chapman
-
Gill, J. and Johnson, P., 2002, Research Methods for Managers, 3rd edn, London, Paul Chapman.
-
(2002)
Research Methods for Managers
-
-
Gill, J.1
Johnson, P.2
-
13
-
-
0003506109
-
-
4th edn, London, Prentice Hall
-
Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C., 1995, Multivariate Data Analysis with Readings, 4th edn, London, Prentice Hall.
-
(1995)
Multivariate Data Analysis with Readings
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
15
-
-
84986134515
-
Office productivity: A theoretical framework
-
Haynes, B.P., 2007, 'Office productivity: A theoretical framework', Journal of Corporate Real Estate, 9(2), 97-110.
-
(2007)
Journal of Corporate Real Estate
, vol.9
, Issue.2
, pp. 97-110
-
-
Haynes, B.P.1
-
19
-
-
0345672628
-
-
London, E & FN Spon
-
Laing, A., Duffy, F., Jaunzens, D. and Willis, S., 1998, New Environments for Working: The Redesign of Offices and the Environmental Systems for New Ways of Working, London, E & FN Spon.
-
(1998)
New Environments for Working: The Redesign of Offices and the Environmental Systems for New Ways of Working
-
-
Laing, A.1
Duffy, F.2
Jaunzens, D.3
Willis, S.4
-
20
-
-
38549121452
-
Productivity in buildings: The "killer", variables
-
D. Clements-Croome (ed.), London, E & FN Spon
-
Leaman, A. and Bordass, W., 2000, 'Productivity in buildings: The "killer" variables', in D. Clements-Croome (ed.), Creating The Productive Workplace, London, E & FN Spon.
-
(2000)
Creating The Productive Workplace
-
-
Leaman, A.1
Bordass, W.2
-
22
-
-
84993101867
-
Research about office workplace activities important to US business - and how to support them
-
Olson, J., 2002, 'Research about office workplace activities important to US business - and how to support them', Journal of Facilities Management, 1(1), 31-47.
-
(2002)
Journal of Facilities Management
, vol.1
, Issue.1
, pp. 31-47
-
-
Olson, J.1
-
26
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
autumn
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L., 1985, 'A conceptual model of service quality and its implications for future research', Journal of Marketing, 49, autumn, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
27
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L., 1988, 'SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality', Journal of Retailing, 64(1), 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
28
-
-
0009359377
-
Quantum mechanics without "the observer"
-
M. Burge (ed.), New York, Springer-Verlag
-
Popper, K.R., 1967, 'Quantum mechanics without "the observer"', in M. Burge (ed.), Quantum Theory and Reality, New York, Springer-Verlag.
-
(1967)
Quantum Theory and Reality
-
-
Popper, K.R.1
-
29
-
-
0141448090
-
Measuring and managing service quality: Integrating customer expectations
-
Robledo, M.A., 2001, 'Measuring and managing service quality: Integrating customer expectations', Managing Service Quality, 11(1), 22-32.
-
(2001)
Managing Service Quality
, vol.11
, Issue.1
, pp. 22-32
-
-
Robledo, M.A.1
-
31
-
-
0008975514
-
Office clutter of meaningful personal displays: The role of office personalization in employee and organizational well-being
-
Wells, M.M., 2000, 'Office clutter of meaningful personal displays: The role of office personalization in employee and organizational well-being', Journal of Environmental Psychology, 20, 239-255.
-
(2000)
Journal of Environmental Psychology
, vol.20
, pp. 239-255
-
-
Wells, M.M.1
|