THE EMPOWERMENT OF FRONTLINE SERVICE STAFF IN 3PL COMPANIES

Journal of Business Logistics

Volumn 31, Issue 1, 2010, Pages 79-98

  Ellinger, Alexander E ^a   Keller, Scott B ^b   Baş, Ayşe Banu Elmadaǧ ^c  

^a UNIVERSITY OF ALABAMA   (United States)

^b UNIVERSITY OF WEST FLORIDA   (United States)

^c ISTANBUL TECHNICAL UNIVERSITY   (Turkey)

Author keywords

3PL; Coaching; Empowerment; Logistics; Service recovery; Training

Indexed keywords

EID: 79954457921     PISSN: 07353766     EISSN: 21581592     Source Type: Journal    
DOI: 10.1002/j.2158-1592.2010.tb00129.x     Document Type: Article

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