The impact of total quality management on supply chain management and firm's supply performance

International Journal of Production Research

Volumn 49, Issue 11, 2011, Pages 3405-3424

  Vanichchinchai, Assadej ^a   Igel, Barbara ^b  

^a SRIPATUM UNIVERSITY   (Thailand)

^b ASIAN INSTITUTE OF TECHNOLOGY   (Thailand)

Author keywords

automotive; supply chain management; supply chain quality management; supply performance; Thailand; TQM

Indexed keywords

AUTOMOTIVE; SUPPLY CHAIN QUALITY MANAGEMENT; SUPPLY PERFORMANCE; THAILAND; TQM;

AUTOMOTIVE INDUSTRY; MANAGEMENT; QUALITY ASSURANCE; QUALITY CONTROL; REGRESSION ANALYSIS; TOTAL QUALITY MANAGEMENT;

SUPPLY CHAIN MANAGEMENT;

EID: 79952762520     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2010.492805     Document Type: Article

References (78)

1. Anderson, J. C. and Gerbing, D. W., 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(2), 411-423.
2. Bandyopadhyay, J. K. and Sprague, D. A., 2003. Total quality management in an automotive supply chain in the United States. International Journal of Management, 20(1), 17-22. (Pubitemid 36405143)
3. Black, S. A. and Porter, L. J., 1996. Identification of the Critical Factors of TQM. Decision Sciences, 2(1), Winter.
4. Brah, S. A., Tee, S. S. L., and Rao, B. M., 2002. Relationship between TQM and performance of Singapore companies. International Journal of Quality & Reliability Management, 19(4), 356.
5. Carr, A. S., Leong, G. K., and Sheu, C., 2000. A study of purchasing practices in Taiwan. International Journal of Operations & Production Management, 20(12), 1427-1445.
6. Casadesus, M. and Castro, R., 2005. How improving quality improves supply chain management: empirical study. The TQM Magazine, 17(4), 345-357. (Pubitemid 40891543)
7. Chan, F. T. S. and Qi, H. J., 2003. An innovative performance measurement method for supply chain management. Supply Chain Management: An International Journal, 8(3), 209-223. (Pubitemid 38947751)
8. Chase, R. B., Jacobs, F. R. and Aquilano, N. J., 2007. Operations management for competitive advantage. 11th ed. Singapore: McGraw-Hill, 406.
9. Chin, K. S., et al., 2004. A study on supply chain management practices The Hong Kong manufacturing perspective. International Journal of Physical Distribution & Logistics Management, 34(6), 505-524.
10. Choi, T. Y. and Rungtusanatham, M., 1999. Comparison of quality management practices: across the supply chain and industries. Journal of Supply Chain Management, 35(1), 20-27.
11. Croom, S., Romano, P., and Giannakis, M., 2000. Supply chain management: an analytical framework for critical literature review. European Journal of Purchasing & Supply Management, 6(1), 67-83.
12. Croxton, K. L., et al., 2001. The supply chain management processes. International Journal of Logistics Management, 12(2), 13-36.
13. Danny, S. and Mile, T., 1999. The relationship between total quality management practices and operational performance. Journal of Operations Management, 17(4), 339-409.
14. EFQM, 2010. The EFQM Excellence Model in Action [online]. EFQM. Available from: ww1.efqm.org/en/PdfResources/teaser-modelinaction-complete180609.pdf
15. Flynn, B. B. and Flynn, E. J., 2005. Synergies between supply chain management and quality management: emerging implications. International Journal of Production Research, 43(16), 3421-3436. (Pubitemid 41648312)
16. Flynn, B. B., Huo, B., and Zhao, X., 2010. The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58-71.
17. Foster, S. T., 2008. Towards an understanding of supply chain quality management. Journal of Operations Management, 26(4), 461-467.
18. George, E. S. and Sherry, J. L., 1998. The effects of total quality management on corporate performance: An empirical investigation. Journal of Business, 71(2), 253-307.
19. Gilmour, P., 1999. A strategic audit framework to improve supply chain performance. Journal of Business & Industrial Marketing, 14 (5/6), 355-363.
20. Gimenez, C., 2004. Supply chain management implementation in the Spanish grocery sector: an exploratory study. International Journal of Integrated Supply Management, 1(1), 98-114.
21. Gonzalez-Benito, J. and Spring, M., 2000. JIT purchasing in the Spanish auto components industry: Implementation patterns and perceived benefits. International Journal of Operations & Production Management, 20 (9/10), 1038-1061. (Pubitemid 39032222)
22. Gowen III, C. R. and Tallon, W. J., 2003. Enhancing supply chain practices through human resource management. Journal of Management Development, 22(1), 32-44. (Pubitemid 37026934)
23. Gunasekaran, A., Patel, C., and Tirtiroglu, E., 2001. Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21 (1/2), 71-87.
24. Gunasekaran, A. and McGaughey, R. E., 2003. TQM in supply chain management. The TQM Magazine, 15(6), 361-363.
25. Hellsten, U. and Klefsjo, B., 2000. TQM as a management system consisting of values, techniques and tools. TQM Magazine, 12(4), 238-244.
26. Hendricks, K. B. and Singhal, V. R., 1997. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43(9), 1258-1274. (Pubitemid 127600374)
27. Hoang, D. T., Igel, B., and Laosirihongthong, T., 2006. The impact of total quality management on innovation: Finding from a developing country. International Journal of Quality & Reliability Management, 23(9), 1092-1117. (Pubitemid 44505603)
28. Hsu, C.-C., et al., 2009. Supply chain management practices as a mediator of the relationship between operations capability and firm performance. International Journal of Production Research, 47(3), 835-855.
29. Jayaram, J., Vickery, S., and Droge, C., 2000. The effects of information system infrastructure and process improvements on supply-chain time performance. International Journal of Physical Distribution & Logistics Management, 30 (3/4), 314-330.
30. Jimenez-Jimenez, D. and Martinez-Costa, M., 2009. The performance effect of HRM and TQM: a study in Spanish organizations. International Journal of Operations and Production Management, 29(12), 1266-1289.
31. Kannan, V. R. and Tan, K. C., 2005. Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33(2), 153-162. (Pubitemid 39615360)
32. Kartha, C. P., 2004. TQM implementation: A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 19649 and Baldrige criteria. The TQM Magazine, 16(5), 331-340.
33. Kaynak, H. and Hartley, J. L., 2008. A replication and extension of quality management into the supply chain. Journal of Operations Management, 26(4), 468-489.
34. Khan, J. H., 2003. Impact of total quality management on productivity. The TQM Magazine, 15(6), 374-380.
35. Khanna, V. K., et al., 2003. Total modeling of the automobile manufacturing sector: A system dynamics approach. Work Study, 52(2), 94-101.
36. Kim, S. W., 2006. Effects of supply chain management practices, integration and competition capability on performance. Supply Chain Management: An International Journal, 11(3), 241-248. (Pubitemid 43823484)
37. Kuei, C. H., Madu, N. C., and Lin, C., 2001. The relationship between supply chain quality management practices and organizational performance. International Journal of Quality & Reliability Management, 18(8), 864-872.
38. Lambert, D. M. and Cooper, M. C., 2000. Issues in supply chain management. Industrial Marketing Management, 29(1), 65-83.
39. Lambert, D. M., Garcia-Dastugue, S. J., and Croxton, K. L., 2005. An evaluation of process-oriented supply chain management frameworks. Journal of Business Logistics, 26(1), 25-51.
40. Lee, Y. and Kincade, D. H., 2003. US apparel manufacturers' company characteristic differences based on SCM activities. Journal of Fashion Marketing and Management, 7(1), 31-48. (Pubitemid 36440067)
41. Li, S., et al., 2005. Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management, 23(6), 618-641. (Pubitemid 41101372)
42. Li, S., et al., 2006. The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124. (Pubitemid 41600568)
43. Lummus, R. R. and Vokurka, R. J., 1999. Defining supply chain management: a historical perspective and practical guidelines. Industrial Management & Data Systems, 99(1), 11-17.
44. Lummus, R. R., Duclos, L. K., and Vokurka, R. F., 2003. The impact of marketing initiatives on the supply chain. Supply Chain Management: An International Journal, 8(4), 317-323. (Pubitemid 38947739)
45. Martinez-Lorente, A. R., Dewhurst, F., and Dale, B. G., 1998. Total quality management: Origins and evolution of the term. The TQM Magazine, 10(5), 378-386. (Pubitemid 128522697)
46. Min, S. and Mentzer, J. T., 2004. Developing and measuring supply chain management concepts. Journal of Business Logistics, 25(1), 63-99.
47. Narasimhan, R., Kim, S. W., and Tan, K. C., 2008. An empirical investigation of supply chain strategy typologies and relationships to performance. International Journal of Production Research, 46(18), 5231-5259.
48. Netemeyer, R. G., Johnston, M. W., and Burton, S., 1990. Analysis of role conflict and role ambiguity in a structural equations framework. Journal of Applied Psychology, 75(2), 148-157.
49. NIST, 2007. Criteria for Performance Excellence (2005) [online]. Technology Administration, Department of Commerce, USA. Available from: www.baldrige.nist.gov
50. Nunnally, J. and Burnstein, I. H., 1994. Pschychometric Theory. 3rd ed. New York: McGraw-Hill.
51. Oakland, J. S., 1989. Total quality management. London: Heinemann Professional.
52. Perdomo-Ortiz, J., Gonzalez-Benito, J., and Galende, J., 2009. An analysis of the relationship between total quality management-based human resource management practices and innovation. International Journal of Human Resource Management, 20(5), 1191-1218.
53. Perez, M. P. and Sanchez, A. M., 2001. Supplier relations and flexibility in the Spanish automotive industry. Supply Chain Management: An International Journal, 6(1), 29-38. (Pubitemid 39034402)
54. Prabhu, V., et al., 2000. The impact of ISO 9000 and TQM on best practice/performance. The TQM Magazine, 12(2), 84-91.
55. Prajogo, D. I. and Sohal, A. S., 2001. TQM and innovation: a literature review and research framework. Technovation, 21(9), 539-558. (Pubitemid 32541859)
56. Prajogo, D. I. and Sohal, A. S., 2004. The multidimensionality of TQM practices in determining quality and innovation performance - an empirical examination. Technovation, 24(6), 443-453.
57. Pun, K., 2002. Development of an integrated total quality management and performance measurement system for self-assessment: A method. Total Quality Management, 13(6), 756-777.
58. Rahman, S., 2001. A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification. International Journal of Quality & Reliability management, 18(1), 35-49. (Pubitemid 33244234)
59. Robinson, C. J. and Malhotra, M. K., 2005. Defining the concept of supply chain quality management and its relevance to academic and industrial practice. International Journal of Production Economics, 96(3), 315-337. (Pubitemid 40612729)
60. Romano, P. and Vinelli, A., 2001. Quality management in a supply chain perspective: Strategic and operative choices in a textile-apparel network. International Journal of Operations & Production Management, 21(4), 446-460.
61. Sahay, B. S. and Mohan, R., 2003. Supply chain management practices in Indian industry. International Journal of Physical Distribution & Logistics Management, 33(7), 582-606.
62. Samaranayake, P., 2005. A conceptual framework for supply chain management: a structural integration. Supply Chain Management: An International Journal, 10(1), 47-59. (Pubitemid 40679966)
63. Scannell, T. V., Vickery, S. K., and Droge, C. L., 2000. Upstream supply chain management and competitive performance in the automotive supply industry. Journal of Business Logistics, 21(1), 23-48.
64. Shock, C. L., et al., 2004. An assessment of the use of structural equation modeling in strategic management research. Strategic Management Journal, 25(4), 397-404.
65. Sila, I., Ebrahimpour, M., and Birkholz, C., 2006. Quality in supply chains: an empirical analysis. Supply Chain Management: An International Journal, 11(6), 491-502. (Pubitemid 44571023)
66. Simchi-Levi, D., Kaminsky, P., and Simchi-Levi, E., 2008. Designing and managing the supply chain: concepts, strategies and case studies. 3rd ed. Irwin: McGraw-Hill, 1.
67. Steiger, J. H., 1990. Structural model evaluation and modification: an interval estimation approach. Multivariate Behavioral Research, 25(2), 173-180.
68. Sun, H., 2000. Total quality management, ISO9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17(2), 168-179.
69. Sun, H., et al., 2004. The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe. International Journal of Quality & Reliability Management, 21(2), 131-153. (Pubitemid 38203587)
70. Tan, K. C., 2001. A framework of supply chain management literature. European Journal of Purchasing & Supply Management, 7(1), 39-48. (Pubitemid 33633579)
71. Tan, K. C., Handfield, R. B., and Krause, D. R., 1998. Enhancing firm's performance through quality and supply base management: an empirical study. International Journal of Production Research, 36(10), 2813-2817.
72. Tan, K. C., Lyman, S. B., and Wisner, J. D., 2002. Supply chain management: A strategic perspective. International Journal of Operations & Production Management, 22(6), 614-631.
73. Taylor, A. and Taylor, M., 2009. Operations management research: contemporary themes, trends and potential future directions. International Journal of Operations and Production Management, 29(12), 1316-1340.
74. Thailand Productivity Institute, 2009. Available at: http://www.tqa.or. th/en/node/702
75. Vanichchinchai, A. and Igel, B., 2009. Total quality management and supply chain management: Similarities and differences. The TQM Journal, 21(3), 249-260.
76. Waldman, D. A., 1994. Designing performance management systems for total quality implementation. Journal of Organizational Change Management, 7(2), 31-44.
77. Yeung, A. C. L., 2008. Strategic supply management, quality initiatives, and organizational performance. Journal of Operations Management, 26(4), 490-502.
78. Yeung, V. W. S. and Amstrong, R. W., 2003. A key to TQM benefits: Manager involvement in customer processes. International Journal of Services Technology and Management, 4(1), 14-29.