USABILITY EVALUATION OF IVR SYSTEMS WITH DTMF AND ASR

5th International Conference on Spoken Language Processing, ICSLP 1998

Volumn , Issue , 1998, Pages

  Delogu, Cristina ^a   Di Carlo, Andrea ^a   Rotundi, Paolo ^a   Sartori, Danilo ^a  

^a FONDAZIONE UGO BORDONI   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

SOFTWARE PROTOTYPING;

AUTOMATIC SPEECH RECOGNITION; CALL WAITING; IVR SYSTEMS; MULTI FREQUENCY; NEW FACILITIES; OBJECTIVE AND SUBJECTIVE MEASURES; OBJECTIVE MEASURE; TELECOM ITALIA; TRANSACTION TIME; USABILITY EVALUATION;

SPEECH RECOGNITION;

EID: 79952326268     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (6)

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2. D. Gibbon, R. Moore, R. Winski (Eds.), Handbook of Standards and Resources for Spoken Language Systems, Berlin: Mouton de Gruyter, 1997.
3. ETSI Technical Report, “Human Factors (HF), Guide for usability evaluations”, ETR 095, 1993.
4. S. Basson, S. Springer, C. Fong, H. Leung, E. Man, M. Olson, J. Pitrelli, R. Singh, S. Wong, “User participation and compliance in speech automated telecommunications applications”, in Proceedings of ICSLP96, Philadelphia, 1996, pp. 1680-1683.
5. D. Karis, “Speech Recognition Systems: Performance, Preference, and Design”, in Proceedings of HFT'97, 1997, pp. 65-72.
6. D. Albesano, P. Baggia, M. Danieli, R. Gemello, E. Gerbino, C. Rullent, “A Robust System for Human-Machine Dialogue in Telephony-Based Applications”, International Journal of Speech Technology, vol. 2, n. 2, 1997, pp.101-111.