IHelp: An intelligent online helpdesk system

IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics

Volumn 41, Issue 1, 2011, Pages 173-182

  Wang, Dingding ^a   Li, Tao ^a   Zhu, Shenghuo ^b   Gong, Yihong ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b NEC LABORATORIES AMERICA   (United States)

Author keywords

Case clustering; case summarization; intelligent helpdesk; semantic similarity

Indexed keywords

CASE CLUSTERING; CASE RETRIEVAL; CASE SUMMARIZATION; CUSTOMER SERVICES; HELPDESK; HIGH QUALITY; LANGUAGE MODEL; SEMANTIC RELEVANCE; SEMANTIC SIMILARITY; SYMMETRIC MATRICES; USER STUDY;

COMPUTATIONAL LINGUISTICS; CUSTOMER SATISFACTION; SALES; SEMANTICS;

NATURAL LANGUAGE PROCESSING SYSTEMS;

EID: 79551686649     PISSN: 10834419     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCB.2010.2049352     Document Type: Article

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