Health maintenance organization (HMO) performance and consumer complaints: an empirical study of frustrating HMO activities.

Hospital topics

Volumn 82, Issue 1, 2004, Pages 2-9

  Born, Patricia H ^a   Query, J Tim ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EMPIRICAL RESEARCH; EVALUATION; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH MAINTENANCE ORGANIZATION; HEALTH SERVICES RESEARCH; HUMAN; MULTIVARIATE ANALYSIS; ORGANIZATION AND MANAGEMENT; PATIENT ADVOCACY; PATIENT SATISFACTION; SOCIAL BEHAVIOR; STANDARD; STATISTICS; UNITED STATES;

EMPIRICAL RESEARCH; HEALTH MAINTENANCE ORGANIZATIONS; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HUMANS; MULTIVARIATE ANALYSIS; PATIENT ADVOCACY; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SOCIAL RESPONSIBILITY; UNITED STATES;

EID: 7944229167     PISSN: 00185868     EISSN: None     Source Type: Journal    
DOI: 10.3200/HTPS.82.1.2-9     Document Type: Article

References (0)