Appointments: Getting it right

Australian Family Physician

Volumn 40, Issue 1-2, 2011, Pages 20-23

  Knight, Andrew ^a,b   Lembke, Tony ^a,c  

^a The Improvement Foundation   (Australia)

^b UNIVERSITY OF SYDNEY   (Australia)

^c NONE

Author keywords

Access to health services; Appointments and schedules; General practice

Indexed keywords

ARTICLE; AUSTRALIA; GENERAL PRACTICE; HEALTH CARE DELIVERY; HOSPITAL MANAGEMENT; HUMAN; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PRIMARY HEALTH CARE; TIME;

APPOINTMENTS AND SCHEDULES; AUSTRALIA; DELIVERY OF HEALTH CARE; EFFICIENCY, ORGANIZATIONAL; GENERAL PRACTICE; HEALTH SERVICES ACCESSIBILITY; HUMANS; PATIENT SATISFACTION; PRIMARY HEALTH CARE; TIME FACTORS;

EID: 79251469363     PISSN: 03008495     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Schoen C, Osborn R, How SHK, et al. In: Chronic condition: experiences of patients with complex health care needs in eight countries, 2008, Health Affairs Web Exclusive, Nov 13, 2008, w1-w16.ihi.org. Available at www.commonwealthfund.org/Content/Surveys/2008/2008-Commonwealth-Fund-International-Health-Policy-Survey-of-Sicker-Adults.aspx [Accessed 19 october 2010].
2. Murray M, Berwick DM. Advanced access: reducing waiting and delays in primary care. JAMA 2003;289:1035-40.
3. Murray M, Bodenheimer T, Rittenhouse D, et al. Improving timely access to primary care: case studies of the advanced access model. JAMA 2003;289:1042-6.
4. The Institute for Healthcare Improvement. Delivery system design: advanced access. Available at www.ihi.org/ihi/topics/chronicconditions/Allconditions/changes/individualchanges/AdvancedAccess.htm [Accessed 19 october 2010].
5. Oldham J. Advanced access in primary care. Available at http://qiip.ca/user_files/Advanced_Access_Oldham.pdf [Accessed 19 october 2010].
6. Knight AW. Learning from four years of collaborative access work in Australia. Qual Prim Care 2009;17:71-4.
7. Knight AW, Padgett J, George B, et al. Reduced waiting times for the GP: two examples of 'advanced access' in Australia. Med J Aust 2005;183:101-3.
8. The Institute for Healthcare Improvement. Improvement tip: find 'Muda' and root it out. Available at www.ihi.org/IHI/Topics/ChronicConditions/AllConditions/Changes/IndividualChanges/AdvancedAccess.htm [Accessed 19 october 2010].
9. Ahluwalia S, Offredy M. A qualitative study of the impact of the implementation of advanced access in primary healthcare on the working lives of general practice staff. BMC Fam Pract 2005;6:39.