The application of lean concept combines demand channel and supply channel in service industry

IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management

Volumn , Issue , 2010, Pages 1309-1313

  Hsieh, Yao Hung ^a   Chen, Hsiao Ching ^b   Chang, Wei Lung ^b  

^a CHINA UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b Chungyu Institute of Technology   (Taiwan)

Author keywords

Consumption cycle; Demand chain; Lean consumption; Lean marketing; Lean service

Indexed keywords

CONSUMPTION CYCLES; DEMAND CHAINS; LEAN CONSUMPTION; LEAN MARKETING; LEAN SERVICES;

COST REDUCTION; HOTELS; INDUSTRIAL ENGINEERING; INDUSTRY; SALES;

CUSTOMER SATISFACTION;

EID: 78751700158     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IEEM.2010.5674400     Document Type: Conference Paper

References (6)

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4. Maslow, A. H. (1954). Motivation & Personality. New York, NY: Harper & Row Inc.
5. Womack J. P. (2005). Lean Solutions: how companies and customers can create value and wealth together. New York, NY: Simon and Schuste.
6. Womack, J. P., & Jones, D. T., (1996). Lean thinking: Banish waste and create wealth in your corporation. New York, NY: Simon & Schuster.