-
1
-
-
0002355705
-
Effective supply chain management
-
Davis, T. (1993) ‘Effective supply chain management’, Sloan Management Review, Vol. 34, No. 4, pp.35–46.
-
(1993)
Sloan Management Review
, vol.34
, Issue.4
, pp. 35-46
-
-
Davis, T.1
-
2
-
-
84928818036
-
Understanding and managing the services supply chain
-
Ellram, L.M., Tate, W.L. and Billington, C. (2004) ‘Understanding and managing the services supply chain’, Journal of Supply Chain Management, Vol. 40, No. 4, pp.17–32.
-
(2004)
Journal of Supply Chain Management
, vol.40
, Issue.4
, pp. 17-32
-
-
Ellram, L.M.1
Tate, W.L.2
Billington, C.3
-
4
-
-
0003798540
-
-
3rd ed., McGraw-Hill companies, Inc., New York
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. (2001) Service Management: Operations, Strategy and Information Technology, 3rd ed., McGraw-Hill companies, Inc., New York.
-
(2001)
Service Management: Operations, Strategy and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
5
-
-
1842754975
-
A new perspective of trade policy for services: interdependence and relationships
-
Kelly, R.F. (1997) ‘A new perspective of trade policy for services: interdependence and relationships’, Vital Speeches of the Day, Vol. 63, No. 6, pp.175–178.
-
(1997)
Vital Speeches of the Day
, vol.63
, Issue.6
, pp. 175-178
-
-
Kelly, R.F.1
-
6
-
-
27744501515
-
The impact of supply chain management practices on competitive advantage and organizational performance
-
Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. and Subba Rao, S. (2006) ‘The impact of supply chain management practices on competitive advantage and organizational performance’, Omega – The International Journal of Management Science, Vol. 34, No. 2, pp.107–124.
-
(2006)
Omega – The International Journal of Management Science
, vol.34
, Issue.2
, pp. 107-124
-
-
Li, S.1
Ragu-Nathan, B.2
Ragu-Nathan, T.S.3
Subba Rao, S.4
-
7
-
-
0001443464
-
Special research focus on supply chain linkages: challenges for design and management in the 21st century
-
Mabert, V.A. and Venkataramanan, M.A. (1998) ‘Special research focus on supply chain linkages: challenges for design and management in the 21st century’, Decision Sciences, Vol. 29, No. 3, pp.537–352.
-
(1998)
Decision Sciences
, vol.29
, Issue.3
-
-
Mabert, V.A.1
Venkataramanan, M.A.2
-
8
-
-
0011043487
-
Customer service in the distribution channel: empirical findings
-
Maltz, A. and Maltz, E. (1998) ‘Customer service in the distribution channel: empirical findings’, Journal of Business Logistics, Vol. 19, No. 2, pp.103–130.
-
(1998)
Journal of Business Logistics
, vol.19
, Issue.2
, pp. 103-130
-
-
Maltz, A.1
Maltz, E.2
-
9
-
-
33747867307
-
Managing change within IBM’s complex supply chain
-
McLaughlin, S., Paton, R.A. and Macbeth, D.K. (2006) ‘Managing change within IBM’s complex supply chain’, Management Decision, Vol. 44, No. 8, pp.1002–1019.
-
(2006)
Management Decision
, vol.44
, Issue.8
, pp. 1002-1019
-
-
McLaughlin, S.1
Paton, R.A.2
Macbeth, D.K.3
-
10
-
-
0003542094
-
-
South-Western College Publishing, Cincinnati, OH
-
Monczka, R.R., Trent, R.J. and Handheld, R.B. (1998) Purchasing and Supply Chain Management, South-Western College Publishing, Cincinnati, OH.
-
(1998)
Purchasing and Supply Chain Management
-
-
Monczka, R.R.1
Trent, R.J.2
Handheld, R.B.3
-
12
-
-
40849112961
-
Services innovation: knowledge transfer and the supply chain
-
Paton, R.A. and McLaughlin, S. (2008b) ‘Services innovation: knowledge transfer and the supply chain’, European Management Journal, Vol. 26, No. 2, pp.77–83.
-
(2008)
European Management Journal
, vol.26
, Issue.2
, pp. 77-83
-
-
Paton, R.A.1
McLaughlin, S.2
-
13
-
-
0004282096
-
-
2nd ed., Provo, Brigham Young University Creative Works, UT
-
Sampson, S.E. (1999) Understanding Service Businesses, 2nd ed., Provo, Brigham Young University Creative Works, UT.
-
(1999)
Understanding Service Businesses
-
-
Sampson, S.E.1
-
14
-
-
0034358059
-
Customer-supplier duality and bidirectional supply chains in service organizations
-
Sampson, S.E. (2000) ‘Customer-supplier duality and bidirectional supply chains in service organizations’, International Journal of Service Industry Management, Vol. 11, No. 4, pp.348–364.
-
(2000)
International Journal of Service Industry Management
, vol.11
, Issue.4
, pp. 348-364
-
-
Sampson, S.E.1
-
15
-
-
33644547088
-
A framework for measurement of quality of quality of service in supply chains
-
Seth, N., Deshmukh, S.G. and Vrat, P. (2006) ‘A framework for measurement of quality of quality of service in supply chains’, Supply Chain Management: An International Journal, Vol. 11, No. 1, pp.82–94.
-
(2006)
Supply Chain Management: An International Journal
, vol.11
, Issue.1
, pp. 82-94
-
-
Seth, N.1
Deshmukh, S.G.2
Vrat, P.3
-
16
-
-
84992989108
-
An empirical investigation into supply chain management: a perspective on partnerships
-
Spekman, R.E., Kamauff Jr., J.W. and Myhr, N. (1998) ‘An empirical investigation into supply chain management: a perspective on partnerships’, Long-Range Planning, Vol. 28, No. 8, pp.630–650.
-
(1998)
Long-Range Planning
, vol.28
, Issue.8
, pp. 630-650
-
-
Spekman, R.E.1
Kamauff, J.W.2
Myhr, N.3
-
17
-
-
34250371003
-
Purchased business services influence downstream supply chain members
-
Vandaele, D. and Gemmel, P. (2007) ‘Purchased business services influence downstream supply chain members’, International Journal of Service Industry Management, Vol. 18, No. 3, pp.307–321.
-
(2007)
International Journal of Service Industry Management
, vol.18
, Issue.3
, pp. 307-321
-
-
Vandaele, D.1
Gemmel, P.2
-
20
-
-
0030496140
-
An investigation of service-based manufacturing performance relationships
-
Youngdahl, W.E. (1996) ‘An investigation of service-based manufacturing performance relationships’, International Journal of Operations and Production Management, Vol. 16, No. 8, pp.31–45.
-
(1996)
International Journal of Operations and Production Management
, vol.16
, Issue.8
, pp. 31-45
-
-
Youngdahl, W.E.1
-
21
-
-
0034369287
-
Service-driven global supply chains
-
Youngdahl, W.E. and Loomba, A.P.S. (2000) ‘Service-driven global supply chains’, International Journal of Service Industry Management, Vol. 11, No. 4, pp.329–347.
-
(2000)
International Journal of Service Industry Management
, vol.11
, Issue.4
, pp. 329-347
-
-
Youngdahl, W.E.1
Loomba, A.P.S.2
-
22
-
-
43949115315
-
Implementing a technology based CRM solution: the ICICI experience
-
Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
-
Chaudhuri, A. and Shainesh, G. (2004) ‘Implementing a technology based CRM solution: the ICICI experience’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
-
(2004)
Customer Relationship Management: Emerging Concepts, Tools and Applications
-
-
Chaudhuri, A.1
Shainesh, G.2
-
24
-
-
43949139371
-
Building customer relationships: The Taj Air caterers experience
-
Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
-
Mathur, A. (2004) ‘Building customer relationships: The Taj Air caterers experience’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
-
(2004)
Customer Relationship Management: Emerging Concepts, Tools and Applications
-
-
Mathur, A.1
-
25
-
-
43949090632
-
Decision metrics for CRM solutions
-
Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
-
Mukhopadhyay, S. and Nath, P. (2004) ‘Decision metrics for CRM solutions’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
-
(2004)
Customer Relationship Management: Emerging Concepts, Tools and Applications
-
-
Mukhopadhyay, S.1
Nath, P.2
-
26
-
-
20144363756
-
Conceptual framework of customer relationship management
-
Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
-
Parvatiyar, A. and Sheth, J. (2004) ‘Conceptual framework of customer relationship management’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
-
(2004)
Customer Relationship Management: Emerging Concepts, Tools and Applications
-
-
Parvatiyar, A.1
Sheth, J.2
-
27
-
-
60849138445
-
Improving marketing productivity
-
Heilbrunn, J. (Ed.) American Marketing Association/NTC Publishing, Chicago, IL
-
Sheth, J.N. and Sisodia, R.S. (1995) ‘Improving marketing productivity’, in Heilbrunn, J. (Ed.): Encyclopedia of Marketing in the Year 2000, American Marketing Association/NTC Publishing, Chicago, IL.
-
(1995)
Encyclopedia of Marketing in the Year 2000
-
-
Sheth, J.N.1
Sisodia, R.S.2
|