메뉴 건너뛰기




Volumn 6, Issue 1, 2010, Pages 60-75

SSCM: Service Supply Chain Management

Author keywords

bidirectional; customer; SCM; supplier; supply chain management

Indexed keywords


EID: 78751688889     PISSN: 17427967     EISSN: 17427975     Source Type: Journal    
DOI: 10.1504/IJLSM.2010.029721     Document Type: Article
Times cited : (26)

References (27)
  • 1
    • 0002355705 scopus 로고
    • Effective supply chain management
    • Davis, T. (1993) ‘Effective supply chain management’, Sloan Management Review, Vol. 34, No. 4, pp.35–46.
    • (1993) Sloan Management Review , vol.34 , Issue.4 , pp. 35-46
    • Davis, T.1
  • 5
    • 1842754975 scopus 로고    scopus 로고
    • A new perspective of trade policy for services: interdependence and relationships
    • Kelly, R.F. (1997) ‘A new perspective of trade policy for services: interdependence and relationships’, Vital Speeches of the Day, Vol. 63, No. 6, pp.175–178.
    • (1997) Vital Speeches of the Day , vol.63 , Issue.6 , pp. 175-178
    • Kelly, R.F.1
  • 7
    • 0001443464 scopus 로고    scopus 로고
    • Special research focus on supply chain linkages: challenges for design and management in the 21st century
    • Mabert, V.A. and Venkataramanan, M.A. (1998) ‘Special research focus on supply chain linkages: challenges for design and management in the 21st century’, Decision Sciences, Vol. 29, No. 3, pp.537–352.
    • (1998) Decision Sciences , vol.29 , Issue.3
    • Mabert, V.A.1    Venkataramanan, M.A.2
  • 8
    • 0011043487 scopus 로고    scopus 로고
    • Customer service in the distribution channel: empirical findings
    • Maltz, A. and Maltz, E. (1998) ‘Customer service in the distribution channel: empirical findings’, Journal of Business Logistics, Vol. 19, No. 2, pp.103–130.
    • (1998) Journal of Business Logistics , vol.19 , Issue.2 , pp. 103-130
    • Maltz, A.1    Maltz, E.2
  • 9
    • 33747867307 scopus 로고    scopus 로고
    • Managing change within IBM’s complex supply chain
    • McLaughlin, S., Paton, R.A. and Macbeth, D.K. (2006) ‘Managing change within IBM’s complex supply chain’, Management Decision, Vol. 44, No. 8, pp.1002–1019.
    • (2006) Management Decision , vol.44 , Issue.8 , pp. 1002-1019
    • McLaughlin, S.1    Paton, R.A.2    Macbeth, D.K.3
  • 12
    • 40849112961 scopus 로고    scopus 로고
    • Services innovation: knowledge transfer and the supply chain
    • Paton, R.A. and McLaughlin, S. (2008b) ‘Services innovation: knowledge transfer and the supply chain’, European Management Journal, Vol. 26, No. 2, pp.77–83.
    • (2008) European Management Journal , vol.26 , Issue.2 , pp. 77-83
    • Paton, R.A.1    McLaughlin, S.2
  • 13
    • 0004282096 scopus 로고    scopus 로고
    • 2nd ed., Provo, Brigham Young University Creative Works, UT
    • Sampson, S.E. (1999) Understanding Service Businesses, 2nd ed., Provo, Brigham Young University Creative Works, UT.
    • (1999) Understanding Service Businesses
    • Sampson, S.E.1
  • 14
    • 0034358059 scopus 로고    scopus 로고
    • Customer-supplier duality and bidirectional supply chains in service organizations
    • Sampson, S.E. (2000) ‘Customer-supplier duality and bidirectional supply chains in service organizations’, International Journal of Service Industry Management, Vol. 11, No. 4, pp.348–364.
    • (2000) International Journal of Service Industry Management , vol.11 , Issue.4 , pp. 348-364
    • Sampson, S.E.1
  • 15
    • 33644547088 scopus 로고    scopus 로고
    • A framework for measurement of quality of quality of service in supply chains
    • Seth, N., Deshmukh, S.G. and Vrat, P. (2006) ‘A framework for measurement of quality of quality of service in supply chains’, Supply Chain Management: An International Journal, Vol. 11, No. 1, pp.82–94.
    • (2006) Supply Chain Management: An International Journal , vol.11 , Issue.1 , pp. 82-94
    • Seth, N.1    Deshmukh, S.G.2    Vrat, P.3
  • 16
    • 84992989108 scopus 로고    scopus 로고
    • An empirical investigation into supply chain management: a perspective on partnerships
    • Spekman, R.E., Kamauff Jr., J.W. and Myhr, N. (1998) ‘An empirical investigation into supply chain management: a perspective on partnerships’, Long-Range Planning, Vol. 28, No. 8, pp.630–650.
    • (1998) Long-Range Planning , vol.28 , Issue.8 , pp. 630-650
    • Spekman, R.E.1    Kamauff, J.W.2    Myhr, N.3
  • 17
    • 34250371003 scopus 로고    scopus 로고
    • Purchased business services influence downstream supply chain members
    • Vandaele, D. and Gemmel, P. (2007) ‘Purchased business services influence downstream supply chain members’, International Journal of Service Industry Management, Vol. 18, No. 3, pp.307–321.
    • (2007) International Journal of Service Industry Management , vol.18 , Issue.3 , pp. 307-321
    • Vandaele, D.1    Gemmel, P.2
  • 20
    • 0030496140 scopus 로고    scopus 로고
    • An investigation of service-based manufacturing performance relationships
    • Youngdahl, W.E. (1996) ‘An investigation of service-based manufacturing performance relationships’, International Journal of Operations and Production Management, Vol. 16, No. 8, pp.31–45.
    • (1996) International Journal of Operations and Production Management , vol.16 , Issue.8 , pp. 31-45
    • Youngdahl, W.E.1
  • 22
    • 43949115315 scopus 로고    scopus 로고
    • Implementing a technology based CRM solution: the ICICI experience
    • Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
    • Chaudhuri, A. and Shainesh, G. (2004) ‘Implementing a technology based CRM solution: the ICICI experience’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
    • (2004) Customer Relationship Management: Emerging Concepts, Tools and Applications
    • Chaudhuri, A.1    Shainesh, G.2
  • 24
    • 43949139371 scopus 로고    scopus 로고
    • Building customer relationships: The Taj Air caterers experience
    • Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
    • Mathur, A. (2004) ‘Building customer relationships: The Taj Air caterers experience’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
    • (2004) Customer Relationship Management: Emerging Concepts, Tools and Applications
    • Mathur, A.1
  • 25
    • 43949090632 scopus 로고    scopus 로고
    • Decision metrics for CRM solutions
    • Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
    • Mukhopadhyay, S. and Nath, P. (2004) ‘Decision metrics for CRM solutions’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
    • (2004) Customer Relationship Management: Emerging Concepts, Tools and Applications
    • Mukhopadhyay, S.1    Nath, P.2
  • 26
    • 20144363756 scopus 로고    scopus 로고
    • Conceptual framework of customer relationship management
    • Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.) 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi
    • Parvatiyar, A. and Sheth, J. (2004) ‘Conceptual framework of customer relationship management’, in Sheth, J.N., Parvatiyar, A. and Shainesh, G. (Eds.): Customer Relationship Management: Emerging Concepts, Tools and Applications, 5th ed., Tata McGraw-Hill Publishing Company Limited, New Delhi.
    • (2004) Customer Relationship Management: Emerging Concepts, Tools and Applications
    • Parvatiyar, A.1    Sheth, J.2
  • 27
    • 60849138445 scopus 로고
    • Improving marketing productivity
    • Heilbrunn, J. (Ed.) American Marketing Association/NTC Publishing, Chicago, IL
    • Sheth, J.N. and Sisodia, R.S. (1995) ‘Improving marketing productivity’, in Heilbrunn, J. (Ed.): Encyclopedia of Marketing in the Year 2000, American Marketing Association/NTC Publishing, Chicago, IL.
    • (1995) Encyclopedia of Marketing in the Year 2000
    • Sheth, J.N.1    Sisodia, R.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.