Creating a comprehensive customer service program to help convey critical and acute results of radiology studies

American Journal of Roentgenology

Volumn 196, Issue 1, 2011, Pages

  Towbin, Alexander J ^a   Hall, Seth ^a   Moskovitz, Jay ^a   Johnson, Neil D ^a   Donnelly, Lane F ^a  

^a CINCINNATI CHILDREN'S HOSPITAL MEDICAL CENTER   (United States)

Author keywords

Communication; Critical results; Customer service

Indexed keywords

ARTICLE; COMPUTERIZED PROVIDER ORDER ENTRY; CUSTOMER SERVICE PROGRAM; HOSPITAL MANAGEMENT; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT REFERRAL; PRIORITY JOURNAL; RADIOLOGY; RADIOLOGY DEPARTMENT; TELECOMMUNICATION; WORKFLOW;

COMMUNICATION; EFFICIENCY, ORGANIZATIONAL; HUMANS; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; RADIOLOGY DEPARTMENT, HOSPITAL; RADIOLOGY INFORMATION SYSTEMS;

EID: 78650833195     PISSN: 0361803X     EISSN: 15463141     Source Type: Journal    
DOI: 10.2214/AJR.10.4240     Document Type: Article

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