Effort drivers in maintenance outsourcing-an experiment using Taguchi's methodology

Proceedings of the European Conference on Software Maintenance and Reengineering, CSMR

Volumn , Issue , 2003, Pages 271-280

  Rao, B S ^a   Sarda, N L ^b  

^a Syntel   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY BOMBAY   (India)

Author keywords

[No Author keywords available]

Indexed keywords

APPLICATION MANAGEMENT; AVERAGE NUMBERS; COMMERCIAL SYSTEMS; E-BUSINESS SOLUTIONS; MAINTENANCE EFFORTS; MAINTENANCE OUTSOURCING; ONLINE PROGRAMS; SERVICE LEVEL AGREEMENTS;

C (PROGRAMMING LANGUAGE); EXPERIMENTS; REENGINEERING;

COMPUTER SOFTWARE MAINTENANCE;

EID: 78650158284     PISSN: 15345351     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CSMR.2003.1192435     Document Type: Conference Paper

References (11)

1. NASSCOM Report, "The IT Software and Services Industry in India Strategic Review 2001"
2. Information on Indian software industry from NASSCOM available at www. nasscom. org
3. Thomas M. Pigoski, "Practical Software Maintenance" John Wiley & Sons, Inc, 1997
4. Barry W. Boehm "Software Engineering Economics" Prentice Hall, 1981
5. N. E. Fenton, S. L. Pfleeger "Software Metrics" Thomson, 2002
6. Magne Jorgensen "Experience with Accuracy of Software Maintenance Task Effort Prediction Models", IEEE Transactions Software Engineering, pp 674-681 Aug 1995, Vol 21, No 8
7. Frank Niessink, Hans van Vliet "Two Case Studies in Measuring Software Maintenance Effort", Proceedings of the International Conference on Software Maintenance, 1998, Maryland, USA, pp 76-85
8. Baru Rao, NL Sarda "Applicability of IEEE Maintenance Process for Corrective Maintenance Outsourcing, Proceedings of the International Conference on Software Maintenance, 2002, Montreal, Canada, pp 74-83
9. K. H. Bennett, V. T. Rajlich, "Software Maintenance and Evolution: a Roadmap", Proceedings of the International Conference on Future of Software Engineering 2000, Limerick, Ireland, June 4-11, 2000
10. "Outsourcing Services Market Prospers in Asia /Pacific Region" research notes of IDC available at www. idcindia. com
11. Presentation of Mike Dodd of GIGA on India Outsourcing available at www. gigaweb. com