Development of a web-based educational intervention to improve cross-cultural communication among hospice providers

Journal of Social Work in End-of-Life and Palliative Care

Volumn 6, Issue 3, 2010, Pages 236-255

  Doorenbos, Ardith Z ^a   Lindhorst, Taryn ^b   Schim, Stephanie Myers ^c   van Schaik, Eileen ^d   Demiris, George ^b   Wechkin, Hope A ^e   Curtis, J Randall ^b  

^a UNIVERSITY OF WASHINGTON SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

^c WAYNE STATE UNIVERSITY   (United States)

^d Talaria Inc   (United States)

^e Evergreen Hospice and Palliative Care   (United States)

Author keywords

Communication; Cultural competence; End of life curricula; Hospice providers; Web based education

Indexed keywords

ARTICLE; CULTURAL COMPETENCE; EDUCATION; HOSPICE CARE; HUMAN; HUMAN RELATION; INTERNET; INTERPERSONAL COMMUNICATION; METHODOLOGY; PERSONNEL MANAGEMENT; SOCIAL WORK;

COMMUNICATION; CULTURAL COMPETENCY; HOSPICE CARE; HUMANS; INTERNET; PROFESSIONAL-PATIENT RELATIONS; SOCIAL WORK; STAFF DEVELOPMENT;

EID: 78649855739     PISSN: 15524256     EISSN: 15524264     Source Type: Journal    
DOI: 10.1080/15524256.2010.529022     Document Type: Article

References (43)

1. Ashton, C., Haidet, P., Paterniti, D., Collins, T. C., Gordon, H. S., O'Malley, K., et al (2003). Racial and ethnic disparities in the use of health services: Bias, preferences, or poor communication? Journal of General Internal Medicine, 18, 146-152.
2. Ayres, L., Kavanaugh, K., & Knafl, K. A. (2003). Within-case and across-case approaches to qualitative data analysis. Qualative Health Research, 13(6), 871-883.
3. Back, A. L., Arnold, R., Baile, W., Fryer-Edwards, K. A., Alexander, S. C., Barley, G. E., et al (2007). Efficacy of communication skills training for giving bad news and discussing transitions to palliative care. Archives of Internal Medicine, 167, 453-460.
4. Bennett, G. G., & Glasgow, R. E. (2009). The delivery of public health interventions via the internet: Actualizing their potential. Annual Review of Public Health, 30, 273-292.
5. Berlin, E., & Fowkes, W. (1983). A teaching framework for cross-cultural health care. The Western Journal of Medicine, 139, 934-938.
6. Bernabei, R., Gambassi, G., Lapane K, Landi, F., Gatsonis, C., Dunlop, R., et al. (1998). Management of pain in elderly patients with cancer. Journal of the American Medical Association, 279, 1877-1882.
7. Blackhall, L. J., Frank, G., Murphy, S. T., Michel, V., Palmer, J. M., & Azen, S. P. (1999). Ethnicity and attitudes towards life sustaining technology. Social Science & Medicine, 48(12), 1779-1789.
8. Carter, C., Zapka, J., O'Neill, S., DesHarnais, S., Hennessy, W., Kurent, J., et al. (2006). Physician perspectives on end-of-life care: Factors of race, specialty, and geography. Palliative and Supportive Care, 4, 257-271.
9. Colvin-Burgue, A., Davis-Maye, D., & Zugazaga, C. B. (2007). Can cultural competence be taught? Evaluating the impact of the SOAP model. Journal of Social Work Education, 43(2), 223-241.
10. Cook, D. A., Levinson, A. J., Garside, S., Dupras, D. M., Erwin, P. J., & Montori, V. M. (2008). Internet-based learning in the health professions: A meta-analysis. JAMA, 300, 1181-1196.
11. Council on Social Work Education. (2008). Educational policies and accreditation standards (EPAS). Alexandria, VA: Author.
12. Crawley, L. (2005). Racial, cultural, and ethnic factors influencing end-of-life care. Journal of Palliative Medicine, 8(Suppl. 1), S58-S69.
13. Csikai, E. (2009). Communication related to end-of-life care and decisions. In J. L. Werth, Jr. & D. Blevins (Eds.), Decision making near the end-of-life: Issues, developments, and future directions (pp. 169-188). New York: Routledge=Taylor & Francis Group.
14. Csikai, E. L. (2006). Bereaved hospice caregivers' perceptions of the end-of-life care communication process and the involvement of health care professionals. Journal of Palliative Medicine, 9, 1300-1309.
15. Csikai, E. L., & Raymer, M. (2005). Social workers' educational needs in end-of-life care. Social Work in Health Care, 41, 53-72.
16. Curtis, J., Engelberg, R., Nielsen, E., Au, D., & Patrick, D. (2004). Patient-physician communication about end-of-life care for patients with severe COPD. European Respiratory Journal, 24(2), 200-205.
17. Doorenbos, A., Given, C., Given, B., & Verbitsky, N. (2006). Symptom experience in the last year of life among individuals with cancer. Journal of Pain & Symptom Management, 32(5), 403-412.
18. Eysenbach, G. (2005). The law of attrition. Journal of Medical internet Research, 7, e11.
19. Fortier, J., & Bishop, D. (2004). Setting the agenda for research on cultural competence in health care: Final report. Rockville, MD: U.S. Department of Health and Human Services Office of Minority Health.
20. Gehlert, S. (2006). Communication in health care. In S. Gehlert & T. A. Browne (Eds.), Handbook of health social work (pp. 252-281). Hoboken, NJ: Wiley.
21. Goldstein, C., Anapolsky, E., Park, J., Immordino, M., & Ukoha, N. (2004). Research guiding practice related to cultural issues at end-of-life care. Geriatric Nursing, 25(1), 58-59.
22. Gordon, H., Sharf, B., & Souchek, J. (2006). Racial differences in doctors' information-giving and patients' participation. Cancer, 107, 1313-1320.
23. Greiner, K. A., Perera, S., &. Ahluwalia, J. S. (2003). Hospice usage by minorities in the last year of life: Results from the national mortality followback survey. Journal of the American Geriatrics Society, 51, 970-978.
24. Hurling, R., Catt, M., De Boni, M., Fairley, B. W., Hurst, T., Murray, P., et al (2007). Using internet and mobile phone technology to deliver an automated physical activity program: Randomized controlled trial. Journal of Medical Internet Research, 9(2), e7.
25. Kagawa-Singer, M., & Kassim-Lakha, S. (2003). A strategy to reduce cross-cultural miscommunication and increase the likelihood of improving health outcomes. Academic Medicine, 78(6), 577-587.
26. Krakauer, E. L., Crenner, C., & Fox, K. (2002). Barriers to optimum end-of-life care for minority patients. Journal of the American Geriatrics Society, 50, 182-190.
27. Kwak, J., & Haley, W. (2005). Current research findings on end-of-life decision making among racially or ethnically diverse groups. The Gerontologist, 45, 634-642.
28. MacLachlan, M. (2007). Culture and health (2nd ed.). Hoboken, NJ: Wiley & Sons.
29. McCormick, A. J., Engelberg, R., & Curtis, J. R. (2007). Social workers in palliative care: Assessing activities and barriers in the Intensive Care Unit. Journal of Palliative Medicine, 10, 929-937.
30. National Association of Social Workers. (2001). Code of ethics. Washington, DC: Author.
31. National Institute of Nursing Research. (2006). Strategic plan. Retrieved April 1, 2009, from http://www.ninr.nih.gov/AboutNINR/NINRMissionandStrategicPlan/
32. Pham, K., Thornton, J. D., Engelberg, R. A., Jackson, J. C., & Curtis, J. R. (2008). Alterations during medical interpretation of ICU family conferences that interfere with or enhance communication. Chest, 134, 109-116.
33. Randall, H., & Csikai, E. (2003). Issues affecting utilization of hospice services by rural Hispanics. Journal of Ethnic & Cultural Diversity in Social Work: Innovation in Theory, Research & Practice, 12, 79-94.
34. Sandelowski, M., & Barroso, J. (2003). Classifying the findings in qualitative studies. Qualitative Health Research, 13, 905-923.
35. Schim, S., Doorenbos, A., & Borse, N. (2006). Enhancing cultural competence among hospice staff. American Journal of Hospice and Palliative Care, 23, 404-411.
36. Schim, S., Doorenbos, A., Benkert, R., & Miller, J. (2007). Culturally congruent care: Putting the puzzle together. Journal of Transcultural Nursing, 18, 103-110.
37. Smedley, B., Stith, A., & Nelson, A. (Eds.). (2003). Unequal treatment: Confronting racial and ethnic disparities in health care. Washington, DC: National Academies Press.
38. Steinhauser, K., Christakis, N., Clipp, E., McNeilly, M., McIntyre, L., & Tulsky, J. (2000). Factors considered important at the end of life by patients, family, physicians, and other care providers. Journal of the American Medical Association, 284, 2476-2482.
39. Thornton, J. D., Pham, K., Engelberg, R. A., Jackson, J. C., & Curtis, J. R. (2009). Families with limited English proficiency receive less information and support in interpreted intensive care unit family conferences. Critical Care Medicine, 37, 89-95.
40. Todd, K. H., Samaroo, N., & Hoffman, J. R. (1993). Ethnicity as a risk factor for inadequate emergency department analgesia. Journal of the American Medical Association, 269, 1537-1539.
41. Tulsky, J. (2005). Interventions to enhance communication among patients, providers, and families. Journal of Palliative Medicine, 8(Suppl. 1), S95-S102.
42. U.S. Department of Commerce. (2010). Digital nation: 21st century America's progress toward universal broadband internet access. Washington, DC: National Telecommunications and Information Administration.
43. Wright, A. A., Zhang, B., Ray, A., Mack, J. W., Trice E., Balboni, T., et al. (2008). Associations between end-of-life discussions, patient mental health, medical care near death, and caregiver bereavement adjustment. JAMA, 300, 1665-1673.