Exploring the relationship between hotel-based service attribute importance and customer satisfaction at international conferences in Taiwan

Journal of Convention and Event Tourism

Volumn 11, Issue 4, 2010, Pages 293-313

  Kuo, Chun Min ^a   Chen, Li Chan ^b   Lin, Shu Yuan ^c  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b MINGHSIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^c IDAHO STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Importance performance analysis; International conferences; Service attribute importance

Indexed keywords

EID: 78649826338     PISSN: 15470148     EISSN: 15470156     Source Type: Journal    
DOI: 10.1080/15470148.2010.533073     Document Type: Article

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