Influence of ownership type on role orientation, role affinity, and role conflict among community pharmacy managers and owners in Canada

Research in Social and Administrative Pharmacy

Volumn 6, Issue 4, 2010, Pages 280-292

  Perepelkin, Jason ^a   Dobson, Roy Thomas ^b  

^a UNIVERSITY OF SASKATCHEWAN   (Canada)

^b UNIVERSITY OF SASKATCHEWAN   (Canada)

Author keywords

Community pharmacy; Conflict; Management; Managers; Role orientation

Indexed keywords

ADULT; AGED; ANALYSIS OF VARIANCE; ARTICLE; CANADA; CONFLICT; CROSS-SECTIONAL STUDY; ECONOMICS; FEMALE; HUMAN; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; QUESTIONNAIRE;

ADULT; AGED; ANALYSIS OF VARIANCE; CANADA; COMMUNITY PHARMACY SERVICES; CONFLICT (PSYCHOLOGY); CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; MALE; MIDDLE AGED; OWNERSHIP; PHARMACIES; PHARMACISTS; PROFESSIONAL ROLE; QUESTIONNAIRES; YOUNG ADULT;

EID: 78649481752     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2009.11.001     Document Type: Article

References (69)

1. Chappell N., Barnes G. Professional and business role orientations among practicing pharmacists. Soc Sci Med 1984, 18(2):103-110.
2. Bissell P., Traulsen J., Haugbolle L. How relevant is Marxist sociology for pharmacy practice research?. Int J Pharm Prac 2002, 10:127-140.
3. Harding G., Taylor K. Pharmacy as a profession. Pharmacy Practice 2001, 188-201. Taylor & Francis, New York, NY. K. Taylor, G. Harding (Eds.).
4. Hepler C. Clinical pharmacy, pharmaceutical care, and the quality of drug therapy. Pharmacotherapy 2004, 24(11):1491-1498.
5. Taylor K., Nettleton S., Harding G. Sociology for Pharmacists 2003, Taylor & Francis, New York, NY. 2nd ed.
6. Zellmer W. Unresolved issues in pharmacy. Am J Health Syst Pharm 2005, 62:259-265.
7. Resnik D., Ranelli P., Resnik S. The conflict between ethics and business in community pharmacy: what about patient counseling?. J Bus Ethics 2000, 28:179-186.
8. Taylor K., Harding G. Corporate pharmacy: implications for the pharmacy profession, researchers and teachers. Pharm Ed 2003, 3(3):141-147.
9. Hibbert D., Bissell P., Ward P. Consumerism and professional work in the community pharmacy. Sociol Health Illn 2002, 24(1):46-65.
10. Rogers. Pharmacy Trends & Insights 2007. Pharmacy Group, Toronto, ON: 2008.
11. CPhA Pharmacy Resources Challenges and Priorities: Research Report 2008, Canadian Pharmacists Association, Ottawa, ON.
12. Dube G. Competing for the Retail Drug Market 2006, Statistics Canada, Ottawa, ON, 11-621-MIE-No. 048.
13. Harding G., Taylor K. Responding to change: the case of community pharmacy in Great Britain. Sociol Health Illn 1997, 19(5):547-560.
14. Sleath B., Campbell W. American pharmacy: a profession in the final stage of dividing?. J Pharm Mark Manage 2001, 14(1):1-25.
15. Hornosty R., Coulas G. The feminization of pharmacy: is the analysis right?. Can Pharm J 1988, 128:93-98.
16. Guirguis L., Chewning B. Role theory: literature review and implications for patient-pharmacist interactions. Res Social Adm Pharm 2005, 1:483-507.
17. McArthur J., Moore F. The two cultures and the health care revolution: commerce and professionalism in medical care. JAMA 1997, 277(12):958-989.
18. Pellegrino E. The commodification of medical and health care: the moral consequences of a paradigm shift from a professional to a market ethic. J Med Philos 1999, 24(3):243-266.
19. Sitkin S., Sutcliffe K. Dispensing legitimacy: the influence of professional, organizational, and legal controls on pharmacist behavior. Res Sociol Org 1991, 8:269-295.
20. Scott W. Reactions to supervision in a heteronomous professional organization. Adm Sci Q 1965, 10:65-81.
21. Blau P., Scott W. Formal Organizations: A Comparative Approach 1962, Chandler Publishing Company, San Francisco, CA.
22. Rizzo J., House R., Lirtzman S. Role conflict and ambiguity in complex organizations. Adm Sci Q 1970, 15(2):150-163.
23. Wallace J. Organizational and professional commitment in professional and nonprofessional organizations. Adm Sci Q 1995, 40:228-255.
24. Latif D. Ethical cognition and selection-socialization in retail pharmacy. J Bus Ethics 2000, 25:343-357.
25. Latif D. The relationship between pharmacists' tenure in the community setting and moral reasoning. J Bus Ethics 2001, 31:131-141.
26. Scott W. Professionals in bureaucracies-areas of conflict. Professionalization 1966, 265-275. Prentice-Hall, Inc., Englewood Cliffs, NJ. H. Vollmer, D. Mills (Eds.).
27. Bisanz C. State of the Retail Chain Industry: Canadian Association of Chain Drug Stores, Toronto, Ontario; 2005.
28. Quinney E. Adjustment to occupational role strain: the case of retail pharmacy. SW Soc Sci Q 1964, 44(3):367-376.
29. Kronus C. Occupational values, role orientations, and work settings: the case of pharmacy. Sociol Q 1975, 16(2):171-183.
30. Kronus C. Occupational versus organizational influences on reference group identification: the case of pharmacy. Soc Work Occup 1976, 3(3):303-331.
31. Hornosty R. Subjective role orientation, conflict and satisfaction among pharmacy students. J Soc Adm Pharm 1990, 7(1):14-25.
32. Mott D.A., Pederson C.A., Doucette W.R., Gaither C.A., Schommer J.C. A National Survey of U.S. Pharmacists in 2000: Assessing Nonresponse Bias of a Survey Methodology. AAPS PharmSci 2001, 3(4). article 33. 10.1208/ps030433.
33. Mott D., Doucette W., Gaither C., Pedersen C., Schommer J. Pharmacists' attitudes towards worklife: results from a national survey of pharmacists. J Am Pharm Assoc 2004, 44(3):326-336.
34. Kreling D., Doucette W., Mott D., Gaither C., Pedersen C., Schommer J. Community pharmacists' work environments: evidence from the 2004 National Pharmacist Workforce Study. J Am Pharm Assoc 2006, 46(3):331-339.
35. Schommer J., Pedersen C., Gaither C., Doucette W., Kreling D., Mott D. Pharmacists' desired and actual times in work activities: evidence of gaps from the 2004 National Pharmacist Workforce Study. J Am Pharm Assoc 2006, 46(3):340-347.
36. Doucette W. Workforce Survey Instruments. Provided Questionnaires Used in 2004 National Pharmacist Workforce Survey. Iowa City, IA; 2006. (personal communication).
37. Doucette W., Kreling D., Schommer J., Gaither C., Mott D., Pedersen C. Evaluation of community pharmacy service mix: evidence from the 2004 National Pharmacist Workforce Study. J Am Pharm Assoc 2006, 46(3):348-355.
38. Nunnally J., Bernstein I. Psychometric Theory 1994, McGraw-Hill, Inc., Toronto, ON. 3rd ed.
39. Peter J. Reliability: a review of psychometric basics and recent marketing practices. J Mark Res 1979, 16:6-17.
40. Churchill G. A Paradigm for developing better measures of marketing constructs. J Mark Res 1979, 16:64-73.
41. Reynaldo J, Santos A. Cronbach's alpha: a tool for assessing the reliability of scales. J Extension 37 (2):1-4.
42. Parasuraman A., Zeithaml V., Berry L. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J Retailing 1988, 64(1):12-40.
43. Murphy K., Davidshofer C. Psychological Testing: Principles and Applications 2005, Pearson Prentice Hall, Upper Saddle River, NJ. 6th ed.
44. Cronbach L. Coefficient alpha and the internal structure of tests. Psychometrika 1951, 16(3):297-334.
45. Tabachnick B., Fidell L. Using Multivariate Statistics 2007, Pearson Education, Inc., Toronto, ON. 5th ed.
46. Churchill G., Iacobucci D. Marketing Research: Methodological Foundations 2002, Harcourt College Publishers, Fort Worth, TX. 8th ed.
47. Churchill G., Peter J. Research design effects on the reliability of rating scales: a meta-analysis. J Mark Res 1984, 21:360-375.
48. Oppenheim A. Questionnaire Design, Interviewing, and Attitude Measurement 1992, Pinter Publishers, New York, NY.
49. McKinlay J., Arches J. Towards the proletarianization of physicians. Int J Health Serv 1985, 15(2):161-195.
50. McKinlay J., Stoeckle J. Corporatization and the social transformation of doctoring. The Corporate Transformation of Health Care Part I-Issues & Directions 1990, 133-149. Baywood Publishing Company, Inc., Amityville, NY. J. Salmon (Ed.).
51. Sorensen J., Sorensen T. The conflict of professionals in bureaucratic organizations. Adm Sci Q 1974, 19(1):98-106.
52. Blenkinsopp A., Tann J., Platts A. A method for distinguishing leading edge practitioners-a case study in community pharmacy. J Soc Adm Pharm 1999, 16(3/4):186-198.
53. Brown C., Cantu R., Corbell Z., Roberts K. Attitudes and interests of pharmacists regarding independent pharmacy ownership. J Am Pharm Assoc 2007, 47(2):174-180.
54. Clark B., Grussing P., Mrtek R. Pharmacist role perceptions in large chain pharmacy organizations. J Pharm Mark Manage 1994, 8(2):59-71.
55. Curtiss F., Hammel R., Johnson C. Psychological strain and job dissatisfaction in pharmacy practice: institutional versus community practitioners. Am J Hosp Pharm 1978, 35:1516-1520.
56. Ralph D., Langenbach M. Oklahoma pharmacists' explanations of professional satisfaction and dissatisfaction. J Pharm Mark Manage 1987, 1(3):81-95.
57. Rickert D. Professionalization and the design of work: a study of pharmacists. Health Care Superv 1988, 6(4):29-34.
58. Schulz R., Baldwin H. Chain pharmacist turnover. J Soc Adm Pharm 1990, 7(1):26-33.
59. Brown C., Cantu R., Corbell Z., Roberts K. Examining the Attitudes and Interests of Pharmacists Regarding Pharmacy Ownership 2005, University of Texas, Pharmacy Administration Division, College of Pharmacy, Austin, TX, 78712-1074.
60. Iyer S., Doucette W. The influence of environmental attributes on the relationship between entrepreneurial orientation and performance in independent community pharmacies. J Pharm Mark Manage 2003, 15(2):25-46.
61. Jambulingam T., Kathuria R., Doucette W. Entrepreneurial orientation as a basis for classification within a service industry: the case of retail pharmacy industry. J Oper Manag 2005, 23:23-42.
62. Ortiz M., Walker W., Thomas R. Community pharmacists' professional role orientation: comparison of self-derived norms with perceived group norms. J Soc Adm Pharm 1992, 9(3):97-103.
63. Rickert D. The relationship between pharmacy practice setting and job design. J Pharm Mark Manage 1988, 2(3):149-163.
64. Wolfgang A. Job stress and dissatisfaction among employee pharmacists: the role of coworker social support and powerlessness. J Pharm Mark Manage 1994, 9(1):19-32.
65. Woodward J., Merryman J., Kirk K. Management aspiration and gender differences in pharmacy students. J Pharm Mark Manage 1993, 7(3):3-24.
66. Zelnio R., Nelson A., Beno C. Clinical pharmaceutical services in retail practice I: pharmacists willingness and abilities to provide services. Drug Intell Clin Pharm 1984, 18:917-922.
67. Grasha A.F. Pharmacy workload: the causes and confusion behind dispensing errors. Can Pharm J 2001, 134(3):26-35.
68. Mintzberg H. The Structuring of Organizations: A Synthesis of the Research 1979, Prentice-Hall, Inc., Englewood Cliffs, NJ.
69. Mintzberg H. Organization design: fashion or fit?. Harv Bus Rev 1981, 59(1):103-116.