Strong emotions at work

Asia Pacific Journal of Marketing and Logistics

Volumn 4, Issue 1, 2009, Pages 46-61

  Whiteman, Gail ^a   Müller, Thaddeus ^b   Johnson, John M ^c  

^a ERASMUS UNIVERSITY   (Netherlands)

^b de Warme Stad   (Netherlands)

^c ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Individual psychology; Organizations; Qualitative research; Research methods; Research work

Indexed keywords

EID: 78649404414     PISSN: 13555855     EISSN: 17584248     Source Type: Journal    
DOI: 10.1108/17465640910951444     Document Type: Article

References (46)

1. Ashforth, B.E. and Humphrey, R.H. (1993), "Emotional labor in service roles: the influence of identity", Academy of Management Review, Vol. 18, pp. 88-116.
2. Behar, R. (1997), The Vulnerable Observer: Anthropology that Breaks Your Heart, Beacon Press, Boston, MA.
3. Blakely, K. (2007), "Reflections on the role of emotion in feminist research", International Journal of Qualitative Methods, Vol. 6 No. 2, available at: www.ualberta.ca/~iiqm/backissues/6_2/ blakely.pdf (accessed June).
4. Campbell, R. (2001), Emotionally Involved: The Impact of Researching Rape, Routledge, New York, NY.
5. Douglas, J.D. and Johnson, J.M. (1977), Existential Sociology, Cambridge University Press, Cambridge.
6. Elias, N. (1982), The Civilizing Process, Pantheon, New York, NY.
7. Ellis, C. (1991), "Emotional sociology", Studies in Symbolic Interaction, Vol. 12, pp. 123-45.
8. Ellis, C. (1995), Final Negotiations: A Story of Love, Loss and Chronic Illness, Temple University Press, Philadelphia, PA.
9. Ellis, C. (2007), "The emotional life: honoring Ronald J. Pelias", in Denzin, N.K. (Ed.), Studies in Symbolic Interaction, Vol. 29, Elsevier, Oxford, pp. 9-15.
10. Ellis, C. and Bochner, A. (Eds) (1996), Composing Ethnography: Alternative Forms of Qualitative Writing, AltaMira Press, Walnut Creek, CA.
11. Ellis, C., Bochner, A., Denzin, N., Lincoln, Y., Morse, J., Pelias, R. and Richardson, L. (2008), "Talking and thinking about qualitative research", Qualitative Inquiry, Vol. 14, pp. 254-84.
12. Fields, J., Copp, M. and Kleinman, S. (2006), "Symbolic interactionism, inequality, and emotions", in Stets, J.B. and Turner, J.H. (Eds), Handbook of the Sociology of Emotions, Springer, New York, NY, pp. 155-78.
13. Fineman, S. (1993), Emotions in Organizations, Sage, London.
14. Fontana, A. and Kotarba, J.A. (Eds) (1985), The Existential Self in Society, University of Chicago Press, Chicago, IL.
15. Frost, P.J., Dutton, J.E., Worline, M.C. and Wilson, A. (2000), "Narratives of compassionate in organizations", in Fineman, S. (Ed.), Emotion in Organizations, Sage, London, pp. 25-45.
16. Gilbert, K. (2001), The Emotional Nature of Qualitative Research, CRC Press, Boca Raton, FL.
17. Goffman, E. (1963), Behavior in Public Places. Notes on the Social Organization of Gatherings, The Free Press, New York, NY.
18. Goodall, H.L. Jr (2006), A Need to Know: The Clandestine History of a CIA Family, Left Coast Press, Walnut Creek, CA.
19. Goodall, H.L. Jr (2008), Writing Qualitative Inquiry: Self, Stories, and Academic Life, Left Coast Press, Walnut Creek, CA.
20. Gordon, S.L. (1981), "The sociology of sentiments and emotion", in Rosenberg, M. and Turner, R.H. (Eds), Social Psychology: Sociological Perspectives, Basic Books, New York, NY, pp. 562-92.
21. Harris, J. and Huntington, A. (2001), "Emotions as analytic tools: qualitative research, feelings, and psychotherapeutic insight", in Gilbert, K. (Ed.), The Emotional Nature of Qualitative Research, CRC Press, Boca Raton, FL, pp. 129-46.
22. Hochschild, A.R. (1983), The Managed Heart: Commercialization of Human Feeling, University of California Press, Berkeley, CA.
23. Johnson, J.M. (1975), Doing Field Research, The Free Press, New York, NY.
24. Johnson, J.M. (1977), "Beyond the rational appearances: fusion of thinking and feeling in sociological research", in Douglas, J.D. and Johnson, J.M. (Eds), Existential Sociology, Cambridge University Press, Cambridge, pp. 201-28.
25. Johnson, J.M. (2007), "The myth of humane execution", in Gerber, R. and Johnson, J.M. (Eds), Top Ten Myths of the Death Penalty, Praeger, New York, NY, pp. 107-23.
26. Kleinman, S. and Copp, M.A. (1993), Emotions and Fieldwork, Sage, London.
27. Kotarba, J.A. and Johnson, J.M. (2002), Postmodern Existential Sociology, Alta Mira Press, Walnut Creek, CA.
28. Krieger, S. (1991), Social Science and the Self: Personal Essays on an Art Form, Rutgers University Press, New Brunswick, NJ.
29. Lofland, J., Snow, D.A., Anderson, L. and Lofland, L.H. (2006), Analyzing Social Settings: A Guide to Qualitative Observation and Analysis, 4th ed., Wardsworth, Belmont, CA.
30. Mumby, D.K. and Putnam, L.L. (1992), "The politics of emotion: a feminist reading of bounded rationality", Academy of Management Review, Vol. 17, pp. 465-86.
31. Peterson, G. (2006), "Cultural theory and emotions", in Stets, J.B. and Turner, J.H. (Eds), Handbook of the Sociology of Emotions, Springer, New York, NY, pp. 114-34.
32. Richardson, L. (1998), "The politics of location: where am I now?", Qualitative Inquiry, Vol. 4, pp. 41-8.
33. Rosaldo, R. (1993), Culture and Truth: The Remaking of Social Analysis, Beacon Press, Boston, MA.
34. Rosenburg, M. (1991), "Self processes and emotional experiences", in Howard, J.A. and Callero, P. (Eds), The Self-Society Interface: Cognition, Emotion, and Action, Cambridge University Press, New York, NY, pp. 123-42.
35. Starbuck, W.H. (2002), "Guest editor's introduction: broken images of disaster", Journal of Management Inquiry, Vol. 11, pp. 213-20.
36. Stets, J.B. and Turner, J.H. (Eds) (2006), Handbook of the Sociology of Emotions, Springer, New York, NY.
37. Thamm, R.A. (2006), "The classification of emotions", in Stets, J.B. and Turner, J.H. (Eds), Handbook of the Sociology of Emotions, Springer, New York, NY, pp. 11-37.
38. Tracy, S. (2000), "Becoming a character of commerce: emotion labor, self-subordination, and discursive construction of identity in a total institution", Management Communication Quarterly, Vol. 14, pp. 90-128.
39. Turner, V.W. (1969), The Ritual Process. Structure and Anti-structure, Aldine, Chicago, IL.
40. van Maanen, J. and Kunda, G. (1989), "'Real feelings': emotional expression and organizational culture", in Cummings, L.L. and Staw, B.M. (Eds), Research in Organizational Behavior, Vol. 11, Elsevier, Oxford, pp. 43-103.
41. van Maanen, J., Manning, P.K. and Miller, M.L. (1993), "Editor's introduction", in Kleinman, S. and Copp, M.A. (Eds), Emotions and Fieldwork, Sage, London, pp. vii-viii.
42. Wade-Benzoni, K. (2002), "Too tough to die: September 11, mortality salience, and intergenerational behavior", Journal of Management Inquiry, Vol. 22, pp. 235-9.
43. Warren, C.A.B. and Karner, T. (2004), Discovering Qualitative Methods: Field Research, Interviews and Analysis, Oxford University Press, Oxford.
44. Weick, K.E. (1999), "That's moving: theories that matter", Journal of Management Inquiry, Vol. 8, pp. 134-42.
45. Whiteman, G. (2004), "Gold mining, forestry and indigenous peoples: the troubling example of Guyana", in Bird, F. (Ed.), International Businesses and the Challenges of Poverty in the Developing World, Palgrave, London, pp. 181-205.
46. Whiteman, G. (2009), "Management studies that break your heart", Journal of Management Inquiry.