Delays in response and triage times reduce patient satisfaction and enablement after using out-of-hours services

Family Practice

Volumn 27, Issue 6, 2010, Pages 652-663

  Kelly, Mark ^a   Egbunike, Jennifer N ^a   Kinnersley, Paul ^a   Hood, Kerry ^a   Owen Jones, Eleri ^a   Button, Lori A ^b   Shaw, Chris ^c   Porter, Alison ^b   Snooks, Helen ^b   Bowden, Sue ^d   Edwards, Adrian ^a  

^a CARDIFF UNIVERSITY SCHOOL OF MEDICINE   (United Kingdom)

^b SWANSEA UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF GLAMORGAN   (United Kingdom)

^d ANEURIN BEVAN UNIVERSITY HEALTH BOARD   (United Kingdom)

Author keywords

Enablement; Family medicine; Out of hours general practice; Patient satisfaction; Regression analysis

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; FAMILY MEDICINE; GENERAL PRACTITIONER; HEALTH CARE ACCESS; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; TELECONSULTATION; UNITED KINGDOM; WORKING TIME;

ADULT; AFTER-HOURS CARE; CROSS-SECTIONAL STUDIES; FEMALE; HOUSE CALLS; HUMANS; MALE; OFFICE VISITS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; POWER (PSYCHOLOGY); PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; QUESTIONNAIRES; TELEPHONE; TIME FACTORS; TRIAGE; WALES;

EID: 78649382607     PISSN: 02632136     EISSN: 14602229     Source Type: Journal    
DOI: 10.1093/fampra/cmq057     Document Type: Article

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