Doctor-patient communication: Which skills are effective?;La comunicación médico-paciente: ¿cuáles son las habilidades efectivas?

Revista Medica de Chile

Volumn 138, Issue 8, 2010, Pages 1047-1054

  Moore, Philippa ^a,b   Gómez, Gricelda ^a,b   Kurtz, Suzanne ^c   Vargas, Alex ^a  

^a PONTIFICIA UNIVERSIDAD CATÓLICA DE CHILE   (Chile)

^b PONTIFICIA UNIVERSIDAD CATÓLICA DE CHILE   (Chile)

^c WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

Communication; Outcome assessment (health care); Physician patient relations

Indexed keywords

ARTICLE; CLINICAL COMPETENCE; DOCTOR PATIENT RELATION; HUMAN; INTERPERSONAL COMMUNICATION; PRACTICE GUIDELINE;

CLINICAL COMPETENCE; COMMUNICATION; HUMANS; PHYSICIAN-PATIENT RELATIONS; PRACTICE GUIDELINES AS TOPIC;

EID: 78649295764     PISSN: 00349887     EISSN: 07176163     Source Type: Journal    
DOI: None     Document Type: Article

References (24)

1. Moore P, Gómez G. Comunicarse efectivamente en Medicina ¿Cómo adquirir Habilidades Comunicacionales durante la carrera de Medicina? Ars Medica 2007; 15: 171-81.
2. Association of American Medical Colleges. Medical School Objectives Project: Report III -Contemporary Issues in Medicine: Communication in Medicine. Association of American Medical Colleges; 1999.
3. Stewart MA. Effective physician-patient communication and health outcomes: a review [see comments]. CMAJ 1995; 152: 1423-33.
4. Tamblyn R, Abrahamowicz M, Dauphinee D, Wenghofer E, Jacques A, Klass D, et al. Physician scores on a national clinical skills examination as predictors of complaints to medical regulatory authorities. JAMA 2007; 298: 993-1001.
5. Lewin SA, Skea ZC, Entwistle V, Zwarenstein M, Dick J. Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database Syst Rev 2001; (4): CD003267.
6. Cebrià J, Palma C, Segura J, García R, Pérez J. El entrenamiento en habilidades de comunicación podría ser un factor preventivo del síndrome de burnout en médicos de familia. Rev Psiquiatría Fac Med Barna 2006; 33: 34-40.
7. Epstein RM. [Communication, burnout and clinical results: more questions than answers]. Aten Primaria 2001; 27: 511-3.
8. Shimizu T, Mizoue T, Kubota S, Mishima N, Nagata S. Relationship between burnout and communication skill training among Japanese hospital nurses: a pilot study. J Occup Health 2003; 45: 185-90.
9. Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med 1995; 155: 1877-84.
10. Griffin SJ, Kinmonth AL, Veltman MW, Gillard S, Grant J, Stewart M. Effect on health-related outcomes of interventions to alter the interaction between patients and practitioners: a systematic review of trials. Ann Fam Med 2004; 2: 595-608.
11. Kinmonth AL, Woodcock A, Griffin S, Spiegal N, Campbell MJ. Randomised controlled trial of patient centred care of diabetes in general practice: impact on current wellbeing and future disease risk. The Diabetes Care From Diagnosis Research Team. BMJ 1998; 317 (7167): 1202-8.
12. Pill R, Stott NC, Rollnick SR, Rees M. A randomized controlled trial of an intervention designed to improve the care given in general practice to Type II diabetic patients: patient outcomes and professional ability to change behaviour. Fam Pract 1998; 15: 229-35.
13. Headache Study Group of the University of Western Ontario. Predictors of outcome in headache patients presenting to family physicians--a one year prospective study. The Headache Study Group of The University of Western Ontario. Headache 1986; 26: 285-94.
14. Haynes RB, Ackloo E, Sahota N, McDonald HP, Yao X. Interventions for enhancing medication adherence. Cochrane Database Syst Rev 2008 16; (2):
15. Coambs RB. Review of Scientific Literature on prevalence, Consequences and Health Costs of Noncompliance and Inappropriate use of prescription medication in Canada. University of Toronto Press; 1995.
16. Kurtz SM. Doctor-patient communication: principles and practices. Can J Neurol Sci 2002; 29 Suppl 2: S23-9: S23-9.
17. Baker SJ. The theory of Silences. J Gen Psychology 1955; 53: 145.
18. Starfield B, Wray C, Hess K, Gross R, Birk PS, D'Lugoff BC. The influence of patient-practitioner agreement on outcome of care. Am J Public Health 1981; 71: 127-31.
19. Bosch-Capblanch X, Abba K, Prictor M, Garner P. Contracts between patients and healthcare practitioners for improving patients' adherence to treatment, prevention and health promotion activities. Cochrane Database Syst Rev 2007; (2): CD004808.
20. Silverman J, Kurtz S, Draper J. Skills for communicating with patients. Second Edition ed. Radcliffe Medical Press; 2005.
21. McLean M, Armstrong D. Eliciting patients' concerns: a randomised controlled trial of different approaches by the doctor. Br J Gen Pract 2004; 54 (506): 663-6.
22. Middleton JF, McKinley RK, Gillies CL. Effect of patient completed agenda forms and doctors' education about the agenda on the outcome of consultations: randomised controlled trial. BMJ 2006; 332 (7552): 1238-42.
23. Stewart M, Brown JB, Weston WW, McWhinney IR, McWilliam C, Freeman TR. Patient-Centered Medicine: transforming the clinical method. Thousand Oaks: Sage; 1995.
24. Kurtz S, Silverman J, Draper J. Teaching and learning Communication Skills in Medicine. Second Edition ed. Radcliffe Medical Press; 2005.