Satisfaction with school dental service provided by mobile dental squads

Asia-Pacific Journal of Public Health

Volumn 22, Issue 4, 2010, Pages 415-425

  Othman, Noormi ^a,b   Razak, Ishak Abdul ^a  

^a UNIVERSITY OF MALAYA   (Malaysia)

^b MINISTRY OF HEALTH   (Malaysia)

Author keywords

Dental treatment; Mobile dental squad; Satisfaction; School dental service

Indexed keywords

ADOLESCENT; ARTICLE; CLINICAL COMPETENCE; DENTAL CARE; FEMALE; HUMAN; HUMAN RELATION; MALAYSIA; MALE; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PREVENTIVE HEALTH SERVICE; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; SCHOOL DENTISTRY; STATISTICS; STUDENT;

ADOLESCENT; CLINICAL COMPETENCE; DENTAL CARE; EFFICIENCY, ORGANIZATIONAL; FEMALE; HUMANS; MALAYSIA; MALE; MOBILE HEALTH UNITS; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUESTIONNAIRES; SCHOOL DENTISTRY; STUDENTS;

EID: 78349233463     PISSN: 10105395     EISSN: None     Source Type: Journal    
DOI: 10.1177/1010539510370794     Document Type: Article

References (16)

1. Jones RB. The school-based dental care systems of New Zealand and South Australia: A decade of change. J Public Health Dent. 1984;44:120-124.
2. Dental Service Division, Ministry of Health. Client Satisfaction Survey: An Evaluation of the Dental Services Programme. Kuala Lumpur, Malaysia: Government Printer; 1996.
3. Othman L. Satisfaction With School Dental Service Among 16-Year-Old School Children [master's thesis]. Kuala Lumpur, Malaysia: Faculty of Dentistry, University of Malaya; 2001.
4. Merican MI, Yon R. Health care reform and changes: The Malaysian experience. Asia Pac J Public Health. 2002;14:17-22.
5. Othman L, Jaafar N. A Survey of Customer Satisfaction With the School Dental Service Among 16 Year Old Schoolchildren in the District of Tawau, Sabah [monograph]. Kuala Lumpur, Malaysia: Oral Health Division, Ministry of Health and University of Malaya; 2004.
6. William SJ, Calnan M. Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings. Soc Sci Med.1991;33:707-716.
7. Rankin JA, Harris MB. Patients' preference for dentists' behaviour. J Am Dent Assoc. 1985;110:323-326.
8. Geboy MJ. Communication and Behaviour Management in Dentistry. Baltimore, MD: Williams & Wilkins; 1985.
9. Jabatan Audit Negara Malaysia. Pengauditan terhadap aktiviti pergigian sekolah. Kuala Lumpur, Malaysia: Cawangan Audit Luar Kementerian Kesihatan sektor audit persekutuan: Jabatan Audit Negara Malaysia; 2004.
10. Abidin Z. Patient Preferences for Dentist Communication Skills: Developing a Conceptual Model for the Malaysian Army [master's thesis]. Kuala Lumpur, Malaysia: Faculty of Dentistry, University of Malaya; 1997.
11. Razak IA, Lind OP. Dentist's perception of their patients in Malaysia. Ann Dent Univ Malaya. 1995;2:41-44.
12. Rajah P. Patient Satisfaction With the Dental Services. A Qualitative Study of the Malaysian Armed Forces [master's thesis]. Kuala Lumpur, Malaysia: Faculty of Dentistry, University of Malaya; 1998.
13. Chen CJA, Raja Jallaludin RL. Knowledge and perception of oral health promotion in schools among dental nurses in Sarawak, Malaysia. Asia Pac J Public Health. 2000;12:12-16.
14. Arnbjerg D, Soderfeldt B, Palmqvist S. Factor determining satisfaction with dental care. Community Dent Health.1992;9:295-300.
15. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: A Meta-analysis. Soc Sci Med.1990;30:811-818. (Pubitemid 20133350)
16. Jaafar N, Razak IA. Reasons for seeking dental care in a Malaysian urban adult population: An analysis by sex and ethnic group. Community Dent Oral Epidemiol.1988;16:75-78.