Perceived Benefits and Management Commitment to E-business Usage in selected Ghanaian Tourism Firms

Electronic Journal of Information Systems in Developing Countries

Volumn 31, Issue 1, 2007, Pages 1-18

  Hinson, Robert ^a   Boateng, Richard ^b  

^a UNIVERSITY OF GHANA BUSINESS SCHOOL   (Ghana)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

E business; Ghana; Tourism

Indexed keywords

EID: 78049518274     PISSN: None     EISSN: 16814835     Source Type: Journal    
DOI: 10.1002/j.1681-4835.2007.tb00214.x     Document Type: Article

References (74)

1. AfricaNews (2007) Africa Leads World Tourism Growth, AfricaNews, 2, 3, at: http://www.africa-interactive.net/.
2. Aghaunor, L. and Fotoh, X. (2006) Factors Affecting E-commerce Adoption in Nigeria Banks, Jonkoping International Business School, Paper within IT and Business Renewal, June.
3. www.diva-portal.org/diva/getDocument?urn_nbn_se_hj_diva-477-1__fulltext.pdf
4. Ajzen, I. (1991) The Theory of Planned Behaviour, Organizational Behaviour and Human Decision Processes, 50, 179–211.
5. Aksu, A. and Tarcan, E. (2002) The Internet and Five-star Hotels: A Case Study from the Antalya Region in Turkey, International Journal of Contemporary Hospitality Management, 14, 2, 94–97.
6. Al Sukkar, A. and Hasan, H. (2005) Toward a Model for the Acceptance of Internet Banking in Developing Countries, Information Technology for Development, 11, 4, 381–398.
7. Anckar, B. and Walden, P. (2001) Introducing Web Technology in A Small Peripheral Hospitality Organizational, International Journal of Contemporary Hospitality Management, 13, 5, 241–250.
8. Baines, A. (1998) Technology and Tourism, Work Study, 47, 5, 160–163.
9. Bekele, D. (2000) EthioGift: A Unique Experience in Electronic Commerce in Ethiopia, Electronic Markets, 10, 2, 146.
10. Boateng, K. (2005) Liberalisation of the Banking Industry in Ghana, Prospects and Challenges, The Ghanaian Banker, 10, 3, 3–17.
11. Boateng, R. and Hinson, R. (2007) E-commerce in Least Developing Countries (LDCs): Summary Evidence and Implications, IAABD 2007 Conference Proceedings, VIII, 163–173.
12. Braun, P. (2004) Regional Innovation and Tourism Networks: the Nexus Between ICT Diffusion and Change in Australia, Information Technology, 6, 4, 35–47.
13. Buhalis, D. (1998) Strategic Use of Information Technologies in the Tourism Industry, Tourism Management, 19, 5, 409–421.
14. Buhalis, D. and Main, H. (1998) Information Technology in Peripheral Small and Medium Hospitality Enterprises: Strategic Analysis and Critical Factors, International Journal of Contemporary Hospitality Management, 10, 5, 198–202.
15. Choi, S. and Winston, A. (2000) Benefits and Requirements for Interoperability in Electronic Marketplace, Technology in Society, 22, 1, 33–44.
16. Cloete, E. and Courtney, S. (2002) Small Business’ Acceptance and Adoption of E-commerce in the Western-Cape Province of South Africa, The Electronic Journal of Information Systems in Developing Countries, 10, 4, 1–13.
17. Collins, C., Buhalis, M. and Peters, M. (2003) Enhancing SMTEs’ Business Performance through the Internet and E-learning Platforms, Education + Training, 45, 8/9: 483–494.
18. Danielle, R. and Mistilis, N. (1999) Information Technology and Tourism Education in Australia: an Industry View of Skills and Qualities Required in Graduates, in Buhalis, D. and Schertler, W. (Eds), International Conference on Information and Communication Technologies in Tourism 1999, Springer-Verlag, Innsbruck, 140–150.
19. Damanpour, F. (1991) Organizational Innovation: a Meta-Analysis of Effects of Determinants and Moderators, Academy of Management Journal, 34, 3, 555–591.
20. Dieke, P. (2003) Tourism in Africa's Economic Development: Policy Implications, Management Decision, 41, 3, 287–295.
21. Epstein, M. (2004) Implementing E-Commerce Strategies: A Guide to Corporate Success after the dot.com Bust, Westerport Praeger Publishers.
22. Frempong, G. and Stark, C. (2005) Ghana. in Gillwald, Alison (Ed.), Towards an African e-Index: Household and individual ICT Access and Usage Across 10 African Countries. Research ICT Africa http://www.researchictafrica.net/modules.php?op=modload&name=News&file=article&sid=504.
23. Ganesh, J., Madanmohan, T. R., Jose, P. D. and Seshadri, S. (2004) Adaptive Strategies of Firms in High-Velocity Environments: The Case of B2B Electronic Marketplaces, Journal of Global Information Management, 12, 1, 41–59.
24. Garcia-Murillo, M. (2004) Institutions and the Adoption of Electronic Commerce in Mexico, Electronic Commerce Research, 4, 3, 201–219.
25. Ghana Tourism (2007) Ghana: A Golden Experience at the Centre of the World, Ministry of Tourism and Modernization of the Capital City, Ghana Government, Retrieved from www.ghanatourism.gov.gh
26. Grandon, E. and Mykytyn, P. (2004) Theory-based Instrumentation to Measure the Intention to Use Electronic Commerce in Small and Medium Sized Businesses, The Journal of Computer Information Systems, 44, 3, 44–57.
27. Hinson, R. (2005) Internet Adoption among Ghana's SME Non Traditional Exporters: Expectations, Realities and Barriers to Use, Africa Insight, 35, 1, 20–27.
28. Hinson, R. (2006) The Internet and Academics: Towards a Holistic Adoption Model, Online Information Review, 30, 5, 542–554.
29. Hinson, R. and Abor, J. (2004) The Regulatory Framework and Internet Banking in Ghana: An Exploratory Study, Refereed Conference Proceedings, First Africa Finance Journal Conference, University of Stellenbosch, South Africa
30. Hinson, R. and Abor, J. (2005) Internationalizing SME Non–Traditional Exporters and their Internet Use Idiosyncrasies, Perspectives on Global Development and Technology, 4, 2, 228–244
31. Hinson, R. and Amidu, M. (2006) Internet Adoption amongst Final Year Students in Ghana's Oldest Business School, Library Review, 55, 5, 314–323.
32. Hinson, R. and Sorenson, O. (2006) E-Business and Small Ghanaian Exporters: Preliminary Explorations in the Light of a Digital Divide, Online Information Review, 30, 2, 116–138.
33. Hinson, R., Ofori, D. and Ayitiah, P. (2006) The Technological Environment of Banks and its Usefulness to Consumers: A Case Study of Barclays in Ghana, Botswana Journal of Technology, 15, 1, 60–72.
34. Hollick, M. (2003) No Barriers to Failure: Rethinking Tourism Business Entry, Paper Presented at the Council for Australian University Tourism and Hospitality Education (AUTHE) Conference, Cotts Harbour, February 5–8.
35. Hudson, S. and Lang, N. (2001) A Destination Case Study of Marketing Tourism Online: Banff, Canada, Journal of Vacation, 8, 2, 155–165.
36. International Telecommunications Union (ITU) (2007). ICT Statistics Database, Geneva: ITU. http://www.itu.int/ITU-D/icteye/Indicators/Indicators.aspx.
37. Kamel, S. and Hassan, A. (2003) Assessing the Introduction of Electronic Banking in Egypt Using the Technology Acceptance Model, Annals of Cases on Information Technology, 5, 1–25.
38. Kamel, S. and Hussein, M. (2004) King Hotel Goes Online: The Case of a Medium Enterprise in Using E-commerce, Journal of Electronic Commerce in Organizations, 2, 4, 101–115.
39. Law, R., Leung, K., and Wong, J. (2004) The Impact of the Internet on Travel Agencies, International Journal of Contemporary Hospitality Management, 16, 2, 100–107.
40. Law, R. and Jogaratnam, G. (2005) A Study of Hotel Information Technology Applications, International Journal of Contemporary Hospitality 17, 2–3, 170–180.
41. Lee, A. S. (2001) Editor's Comments: Research in Information Systems: What We haven't Learned, MIS Quarterly, 25, 4, v–xv.
42. Lederer, A.L. and Sethi, V. (1998) Seven Guidelines for Strategic Information Systems Planning, Information Strategy, The Executive's Journal, 15, 1, 23–28
43. Louvieris, P. and Lockwood, A. (2002) IT Induced Business Transformation in Higher Education: An Analysis of the UniCafe Experience and its Implications, Computers and Education, 38, 1–3, 103–115.
44. Martin, L. (2004) E-innovation Impacts on Small UK Hospitality Forms, International Journal of Contemporary Hospitality Management, 16, 2, 82–90.
45. Mensah, S. (2004) A Review of SME Financing Schemes in Ghana, Paper Presented at the UNIDO Regional Workshop of Financing Small and Medium Scale Enterprises, Accra, Ghana, 15–16 March 2004, Ghana: SEM International Associates Limited. http://www.semfinancial.com/publications/SME Financing Schemes in Ghana.pdf
46. McCormick, D. and Kinkajou, M.N. (2002) E-Commerce In The Garment Industry In Kenya, Usage, Obstacles and Policies, Institute For Development Studies, http://www.gapresearch.org/production/B2BKenyagarmentsfinal.pdf
47. Mitchell, J. (2003) E-business and Online learning: Connections and Opportunities for Vocational Education and Training, Leabrook, SA: NCVER.
48. Moodley, S. (2002) E-Commerce and the Export Market Connectivity of South African Garment Producers: Disentangling Myth from Reality, International Research Foundation For Development, http://www.irfd.org/events/wf2003/vc/papers/papers_africa/R34.pdf.
49. Montealegre, R. (2002) A Process Model of Capability Development: Lessons from the Electronic Commerce, Organization Science, 13, 5, 514–531.
50. Morris, M. and Dillion, A. (1997) How User Perceptions Influence Software Use, IEEE Software, 14, 4, 58–65.
51. Mzumbe, K. (2005) eTourism for Empowering Small and Medium Enterprises in Poverty Eradication in Tanzania, IAABD 2005 Conference Proceedings, VI, 363–371.
52. Mykytyn, P. and Harrison, D. (1993) The Application of the Theory of Reasoned Action to Senior Management and Strategic Information Systems, Information Resources Management Journal, 6, 2, 15–26.
53. National ICT Policy and Plan Development Committee (NIPPDC) (2005) Compilation of ICT related Projects and Initiatives by Donor and UN Agencies in Ghana, National ICT Policy and Plan Development Committee, Ministry of Communication, Ghana.
54. Opoku, R. and Hinson, R. (2006) Online Brand Personalities: An Exploratory Analysis of Selected African Countries, Place Branding Journal, 2, 2, 118–129.
55. Orlikowski, W. (1993) CASE Tools as Organization Change: Investigating Incremental and Radical Changes in Systems Development, MIS Quarterly, 17, 3, 309–340.
56. Raymond, L. (2001) Determinants of Web Site Implementation in Small Business, Internet Research, 11, 5, 411–422.
57. Rogers, E. M. (1983) Diffusions of Innovation, New York: Free Press.
58. Rotchanakitumnuai, S. and Speece, M. (2003) Barriers to Internet Banking Adoption: A Qualitative Study among Corporate Customers in Thailand, International Journal of Bank Marketing, 21, 6/7: 312–323.
59. st June 2006: Refereed Conference Proceedings.
60. The European e-Business Market Watch, (2004) Electronic Business in Tourism, The European Commission e-Business Market Watch, Sector Report August, No.07-11.
61. The Sunday Times (SA) (2005) South Africa Surpassing Tourism Arrival Targets, The Sunday Times (SA).
62. Tierney, P. (2000) Internet-Based Evaluation of Tourism Web Site Effectiveness: Methodological Issues and Survey Results, Journal of Travel Research, 39, 2, 212–219.
63. Ure, J. (2002) Modelling Critical Mass for E-Commerce: the Case of Hong Kong, Electronic Commerce Research, 2, 1–2, 87–111.
64. U.S. Department of State (USDS) (2006) Ghana, Consular Information Sheet, U.S. Department of State (USDS), Bureau of Consular Affairs, Washington, DC 20520. http://travel.state.gov/travel/cis_pa_tw/cis/cis_1124.html
65. Vrana, V. and Zafiropolous C. (2006) Tourism Agents’ Attitudes on Internet Aoption: an Aalysis form Greece, International Journal of Contemporary Hospitality Management, 18, 7, 601–608.
66. Wagner, L. and Van Belle, J. (2005) Web Mining for Strategic Intelligence in South Africa, IAABD 2005 Conference Proceedings, VI, 372–381
67. Wan, S. (2002) The Web Sites of International Tourist Hotels and Tour Wholesalers in Taiwan; Tourism Management, 23, 2, 155–160.
68. Wenninger, J. (1999) Business-to-Business E-Commerce, Current Issues in Economics and Finance, 6, 3, 1–6.
69. Wood, E. (2001) Marketing Information Systems in Tourism and Hospitality Small- and Medium-sized Enterprises: a Study of Internet use for Market Intelligence, International Journal of Tourism Research, 3, 4, 283–299.
70. World Tourism Organization (UNWTO/OMT) (2007) WTO in Africa Report, 1996–2003, United Nations World Tourism Organization, http://www.world-tourism.org
71. Wresch, W. (2003) Initial E-commerce Efforts in Nine Least Developed Countries, Journal of Global Information Management, 11, 2, 67–78.
72. Wynne, C., Berthon, P., Pitt, L., Ewing, M. and Napoli, J. (2001) The Impact of the Internet on the Distribution Value Chain: The Case of the South African Tourism Industry, International Marketing Review, 18, 4, 420–431.
73. Zhu, K. and Kraemer, K. (2005) Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry, Information Systems Research, 16, 1, 61–84.
74. Zwass, V. (1996) Electronic Commerce: Structure and Issues, International Journal of Electronic Commerce, 1, 1, 3–23.