Managing ward managers for roles in HRM in the NHS: Overworked and under-resourced

Human Resource Management Journal

Volumn 20, Issue 4, 2010, Pages 357-374

  Hutchinson, Sue ^a   Purcell, John ^b  

^a UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 78049376105     PISSN: 09545395     EISSN: 09545395     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2010.00141.x     Document Type: Article

References (56)

1. Acas (2009). Front-Line Managers, advisory booklet, London: Acas.
2. Bach, S. and Kessler, I. (2007). 'HRM and new public management', in P. Boxall, J. Purcell and P. Wright (eds), The Oxford Handbook of Human Resource Management, Oxford: Oxford University Press.
3. Becker, T., Billings, R., Eveleth, D. and Gilbert, N. (1996). 'Foci and bases of employee commitment implications for job performance. Academy of Management Journal, 39: 2, 464-482.
4. Boaden, R., Marchington, M., Hyde, P., Harris, C., Sparrow, P., Pass, S., Carroll, M. and Cortvriend, P. (2007). Improving Health through Human Resource Management: The Process of Engagement and Alignment, London: CIPD.
5. Bolton, S.C. (2005). '"Making up" managers: the case of NHS nurses. Work, Employment and Society, 19: 1, 5-23.
6. Borrill, C., West, M.A., Dawson, J.F. and Shapiro, D. (2002). 'Leadership in multidisciplinary teams'. Paper presented at Society for Industrial and Organisational Psychology, Toronto, 13 April.
7. Buchanan, D.A., Fitzgerald, L. and Ketley, D. (eds) (2007). The Sustainability and Spread of Organizational Change, Abingdon: Routledge.
8. Caldwell, R. (2003). 'The changing roles of personnel managers: old ambiguities, new uncertainties. Journal of Management Studies, 40: 4, 983-1004.
9. Child, J. and Partridge, B. (1982). The Most Managers: Supervisors in Industry and Society, Cambridge: Cambridge University Press.
10. Coyle-Shapiro, J., Kessler, I. and Purcell, J. (2004). 'Exploring organisational-directed citizenship behaviour: reciprocity or "It's my job". Journal of Management Studies, 41: 1, 85-106.
11. Cunningham, I. and Hyman, J. (1995). 'Transforming the HRM vision into reality: the role of line managers and supervisor in implementing change. Employee Relations, 17: 8, 5-20.
12. Cunningham, I. and Hyman, J. (1999). 'Devolving human resource responsibilities to the line: Beginning of the end or a new beginning for personnel?. Personnel Review, 28: 1/2, 9-27.
13. Currie, G. (2006). 'Reluctant but resourceful middle managers: the case of nurses in the NHS. Journal of Nursing Management, 14: 1, 5-12.
14. Currie, G. and Procter, G. (2001). 'Exploring the relationship between HR and middle managers. Human Resource Management Journal, 11: 3, 53-69.
15. Department of Health (2002). HR in the NHS Plan. More Staff Working Differently, Norwich, UK: HMSO.
16. Dopson, S. and Fitzgerald, L. (2006). 'The role of middle managers in the implementation of evidence-based health care. Journal of Nursing Management, 14: 1, 43-51.
17. Eisenberger, R., Stinglhamber, F., Vanderberge, C., Sucharski, I. and Rhoades, L. (2002). 'Perceived supervisor support: contributions to perceived organisational support and employee retention. Journal of Applied Psychology, 87: 3, 565-573.
18. Ferlie, E., Ashburner, L., Fitzgerald, L. and Pettigrew, A. (1996). The New Public Management in Action, Oxford: Oxford University Press.
19. Floyd, S. and Wooldridge, B. (1997). 'Middle management's strategic influence and organisational performance. Journal of Management Studies, 34: 3, 465-485.
20. Forbes, T. and Hallier, J. (2006). 'Social identity and self enactment strategies: adapting to change in professional-manager relationship in the NHS. Journal of Nursing Management, 14: 1, 34-42.
21. Francis, F. and Keegan, A. (2006). 'The changing face of HRM: in search of balance. Human Resource Management Journal, 16: 3, 231-249.
22. Hales, C. (2005). 'Rooted in supervision, branching into management: continuity and change in the role of first line manager. Journal of Management Studies, 42: 3, 471-506.
23. Hales, C. (2006/07). 'Moving down the line? The shifting boundary between middle and first line management. Journal of General Management, 32: 2, 31-55.
24. Healthcare Commission (2009). National NHS Staff Survey 2008: Summary of Key Findings, London: Healthcare Commission.
25. Hope Hailey, V., Farndale, E. and Truss, C. (2005). 'The HR department's role in organisational performance. Human Resource Management Journal, 15: 3, 49-66.
26. Hutchinson, S. and Purcell, J. (2003). Bringing Policies to Life: The Vital Role of Line Managers, London: CIPD.
27. Hutchinson, S. and Purcell, J. (2007). 'The role of line managers in reward, and training, learning and development'. Research Report: CIPD.
28. Kersley, B., Alpin, C., Forth, J., Bryson, A., Bewley, H., Dix, G. and Oxenbridge, S. (2006). Inside the Workplace: Findings from the 2004 Workplace Employment Relations Survey, London: Department of Trade and Industry.
29. Khilji, S.E. and Wang, X. (2006). 'Intended and implemented HRM: the missing linchpin in strategic international human resource management research. International Journal of Human Resource Management, 17: 7, 1171-1189.
30. Kottke, J.L. and Sharafinski, C.E. (1988). 'Measuring perceived supervisory and organisational support. Educational and Psychological Measurement, 48: 4, 1075-1079.
31. Lowe, J. (1993). 'Manufacturing reform and the changing role of the supervisor; the case of the automobile industry. Journal of Management Studies, 30: 5, 739-758.
32. MacLeod, D. and Clarke, N. (2009). Engaging for Success: Enhancing Performance through Employee Engagement. A Report to Government, London: Department of Business, Innovation and Skills.
33. MacNeil, C. (2003). 'Line managers: facilitators of knowledge sharing in teams. Employee Relations, 25: 3, 294-307.
34. Maertz, C.P., Griffeth, R.W., Campbell, N.S. and Allen, D.G. (2007). 'The effects of perceived organizational support and perceived supervisors support on employee turnover. Journal of Organizational Behaviour, 28: 8, 1059-1075.
35. Maxwell, G.A. and Watson, S. (2006). 'Perspectives on line managers in HRM: Hilton International's UK hotels. International Journal of Human Resource Management, 17: 6, 1152-1170.
36. McBride, A., Cox, A., Mustchin, S., Carroll, M., Hyde, P., Antonacoploulu, E., Walshe, K. and Woolnough, H. (2006). Developing Skills in the NHS, Manchester: University of Manchester.
37. McGovern, F., Gratton, L., Hope Hailey, V., Stiles, P. and Truss, C. (1997). 'Human resource management on the line?. Human Resource Management Journal, 7: 4, 12-29.
38. Michie, S. and West, M.A. (2004). 'Managing people and performance: an evidence based framework applied to health service organisations. International Journal of Management Review, 5: 2, 91-111.
39. Perry, E.L. and Kulik, C.T. (2008). 'The devolution of HR to the line: implication of perceptions of people management effectiveness. International Journal of Human Resource Management, 19: 2, 262-273.
40. Procter, S., Currie, G. and Orme, H. (1999). 'The empowerment of middle managers in a community health trust: structure, responsibility and culture. Personnel Review, 28: 3, 242-257.
41. Purcell, J. and Hutchinson, S. (2007). 'Front-line managers as agents in the HRM-performance causal chain: theory, analysis and evidence. Human Resource Management Journal, 17: 1, 3-20.
42. Purcell, J. and Kinnie, N. (2007). 'HRM and business performance', in P. Boxall, J. Purcell and P. Wright (eds), The Oxford Handbook of Human Resource Management, Oxford: Oxford University Press.
43. Purcell, J., Kinnie, N., Hutchinson, S., Rayton, B. and Swart, J. (2003). Understanding the People and Performance Link: Unlocking the Black Box, London: Chartered Institute of Personnel and Development.
44. Renwick, D. (2003). 'Line manager involvement in HRM: an inside view. Employee Relations, 25: 3, 262-280.
45. Roethlisberger, F.J. (1945). 'The foreman: master and victim of double talk. Harvard Business Review, 23: 3, 283-298.
46. Storey, J. (1992). Developments in the Management of Human Resources, Oxford: Blackwell.
47. Storey, J. (2007). Human Resource Management: A Critical Text, 3rd edn, London: Thomson.
48. Thurley, K. and Wirdenius, H. (1973). Supervision: A Re-Appraisal, London: Heinemann.
49. Truss, K. (2001). 'Complexities and controversies in linking HRM with organizational outcomes. Journal of Management Studies, 38: 8, 1121-1149.
50. UKCES (2009). High Performance Working: A Synthesis of Key Literature, London: United Kingdom Commission for Employment and Skills.
51. Ulrich, D. (1997). Human Resource Champions: The Next Agenda for Adding Value and Delivering Results, Cambridge, MA: Harvard Business School Press.
52. West, M.A., Borril, C., Dawson, J., Scully, J., Carter, M., Anelay, S., Patterson, M. and Waring, J. (2002). 'The link between the management of employees and patient mortality in acute hospitals. International Journal of Human Resource Management, 13: 8, 1299-1310.
53. Willmott, M. (1998). 'The new ward manager: an evaluation of the changing role of the charge nurse. Journal of Advanced Nursing, 28: 2, 419-427.
54. Wise, S. (2007). 'Wanted: the next generation of nurse and midwifery managers. International Journal of Public Sector Management, 20: 6, 473-483.
55. Woollard, M., Lewis, D. and Brooks, S. (2003). 'Strategic change in the ambulance service: barriers and success strategies for the implementation of high-performance management systems. Strategic Change, 12: 3, 165-175.
56. Zagenczyk, T.J., Gibney, R., Kiewitz, C. and Restubog, S.L.D. (2009). 'Mentors, supervisors and role models: do they reduce the effects of psychological contract breach?. Human Resource Management Journal, 19: 3, 237-259.