Local assimilation of an enterprise system: Situated learning by means of familiarity pockets

Information and Organization

Volumn 20, Issue 3-4, 2010, Pages 187-206

  Yamauchi, Yutaka ^a   Swanson, E Burton ^b  

^a KYOTO UNIVERSITY   (Japan)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Customer relationship management (CRM); Enterprise systems; Familiarity pockets; Organizational routines; Situated learning; Technology assimilation; Work practices

Indexed keywords

EID: 78049286193     PISSN: 14717727     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infoandorg.2010.09.002     Document Type: Article

References (67)

1. Armstrong C.P., Sambamurthy V. Information technology assimilation in firms: The influence of senior leadership and IT infrastructures. Information Systems Research 1999, 10(4):304-327.
2. Barnes B. Practice as collective action. The Practice Turn in Contemporary Theory 2001, 17-28. Routledge, London. T.R. Schatzki, K.K. Cetina, E. von Savigny (Eds.).
3. Beaudry A., Pinsonneault A. Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly 2005, 29(3):493-524.
4. Boudreau M.-C., Robey D. Enacting integrated information technology: A human agency perspective. Organization Science 2005, 16(1):3-18.
5. Bourdieu P. Outline of a Theory of Practice 1977, Cambridge University Press, New York.
6. Bourdieu P. The Logic of Practice 1990, Stanford University Press, Stanford, CA.
7. Brown J.S., Duguid P. Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation. Organization Science 1991, 2(1):40-57.
8. Brown J.S., Duguid P. Knowledge and organization: A social-practice perspective. Organization Science 2001, 12(2):198-213.
9. Brown J.S., Newman S. Issues in cognitive and social ergonomics: From our house to bauhaus. Human-Computer Interaction 1985, 1(4):359-391.
10. Carroll J., Mazur S.A. Lisalearning. Computer 1986, 19(11):35-49.
11. Ciborra C.U., Lanzara G.F. Formative contexts and information technology: Understanding the dynamics of innovation in organizations. Accounting, Management and Information Technology 1994, 4(2):61-86.
12. Cook S.D.N., Brown J.S. Bridging epistemologies: The generative dance between organizational knowledge and organizational knowing. Organization Science 1999, 10(4):381.
13. Cooper R.B., Zmud R.W. Information technology implementation research: A technological diffusion approach. Management Science 1990, 36(2):123-139.
14. Cyert R.M., March J.G. A behavioral theory of the firm 1963, Prentice-Hall, Englewood Cliffs, NJ.
15. Davenport T.H. Putting the enterprise into the enterprise system. Harvard Business Review 1998, 76(4):121-131.
16. DeSanctis G., Poole M.S. Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science 1994, 5(2):121-147.
17. Edmondson A.C., Bohmer R.M., Pisano G.P. Disrupted routines: Team learning and new technology implementation in hospitals. Administrative Science Quarterly 2001, 46(4):685-716.
18. Feldman M.S., Pentland B.T. Reconceptualizing organizational routines as a source of flexibility and change. Administrative Science Quarterly 2003, 48(1):94-118.
19. Fichman R.G., Kemerer C.F. The assimilation of software process innovations: An organizational learning perspective. Management Science 1997, 43(10):1345-1363.
20. Gasser L. The integration of computing and routine work. ACM Transactions on Office Information Systems 1986, 4(3):205-225.
21. Gattiker T.F., Goodhue D.L. What happens after ERP implementation: Understanding the impact of interdependence and differentiation on plant-level outcomes. MIS Quarterly 2005, 29(3):559-585.
22. Giddens A. The Constitution of Society 1984, University of California Press, Berkeley, CA.
23. Huigang L., Saraf N., Qing H., Yajiong X. Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quarterly 2007, 31(1):59-87.
24. Jasperson J., Carter P.E., Zmud R.W. A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Quarterly 2005, 29(3):525-557.
25. Jones M.C., Zmud R.W., Clark T.P. ERP in practice: A snapshot of post-installation perception and behaviors. Communications of the AIS 2008, 23(25):437-462.
26. Kallinikos J. Deconstructing information packages: Organizational and behavioural implications of ERP systems. Information Technology and People 2004, 17(1):8-30.
27. Koopman P., Koopman P., Hoffman R.R. Work-arounds, make-work, and kludges. Intelligent Systems, IEEE 2003, 18(6):70-75.
28. Lave J., Wenger E. Situated learning: Legitimate peripheral participation 1991, Cambridge University Press, Cambridge.
29. Levitt B., March J. Organizational learning. Annual Review of Sociology 1988, 14:319-340.
30. Lim K.H., Ward L.M., Benbasat I. An empirical study of computer system learning: Comparison of co-discovery and self-discovery methods. Information Systems Research 1997, 8(3):254.
31. Markus M.L., Tanis C. The enterprise system experience - from adoption to success. Framing the Domains of IT Management:: Glimpsing the Future through the Past 2000, 173-207. Pinnaflex Educational Resources, Cincinnati, OH. R.W. Zmud (Ed.).
32. Meyer A.D., Goes J.B. Organizational assimilation of innovations: A multilevel contextual analysis. Academy of Management Journal 1988, 31(4):897-923.
33. Miller, K. D., Pentland, B. T., and Choi, S. (2009). Dynamics of Performing and Remembering Organizational Routines. Unpublished working paper, December 2009.
34. Nelson R.R., Winter S.G. An evolutionary theory of economic change 1982, Free Press, New York, NY.
35. Norman D.A. The design of everyday things 1988, Doubleday, New York, NY.
36. Norman D.A. The design of future things 2007, Basic Books, New York.
37. Orlikowski W.J. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science 2000, 11(4):404-428.
38. Orlikowski W.J. Knowing in practice: Enacting a collective capability in distributed organizing. Organization Science 2002, 13(3):249-273.
39. Orlikowski W.J., Gash D.C. Technological frames: Making sense of information technology in organizations. ACM Transactions on Information Systems 1994, 12(2):174-207.
40. Orr J.E. Talking about machines: An ethnography of a modern job 1996, Cornell University Press, Ithaca NY.
41. Pan S.L., Leidner D.E. Bridging communities of practice with information technology in pursuit of global knowledge sharing. The Journal of Strategic Information Systems 2003, 12(1):71-88.
42. Pentland B. Organizing moves in software support hot lines. Administrative Science Quarterly 1992, 37:527-548.
43. Pentland B., Feldman M.S. Narrative networks: Patterns of technology and organization. Organization Science 2007, 18(5):781-795.
44. Pentland B., Feldman M.S. Designing routines: On the folly of designing artifacts, while hoping for patterns of action. Information and Organization 2008, 18:235-250.
45. Pentland, B. T., Liu, P., Feldman, M. S., & Becker, M. C. (2009). The Temporal Foundations of Organizational Routines. Unpublished working paper, December 2009.
46. Purvis R.L., Sambamurthy V., Zmud R.W. The assimilation of knowledge platforms in organizations: An empirical investigation. Organization Science 2001, 12(2):117-135.
47. Ranganathan C., Brown C. ERP investments and the market value of firms: Toward an understanding of influential ERP project variables. Information Systems Research 2006, 17(2):145-161.
48. Rice R., Rogers E. Reinvention in the innovation process. Knowledge: Creation, Diffusion, Utilization 1980, 1(4):499-514.
49. Rieman J. A field study of exploratory learning strategies. ACM Transactions on Computer-Human Interaction 1996, 3(3):189-218.
50. Rigby D.K., Reichheld F.F., Schefter P. Avoid the four perils of CRM. Harvard Business Review 2002, 80(2):101-109.
51. Roberts J. Limits to communities of practice. Journal of Management Studies 2006, 43(3):623-639.
52. Robey D., Boudreau M.-C., Rose G.M. Information technology and organizational learning: A review and assessment of research. Accounting, Management and Information Technologies 2000, 10(2):125-155.
53. Robey D., Ross J.W., Boudreau M.-C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems 2002, 19(1):17-46.
54. Rolland K.H., Monteiro E. Balancing the local and the global in infrastructural information systems. The Information Society 2002, 18(2):87-100.
55. Ross, J. W. (1998). The ERP Revolusion: Surviving through Thriving. MIT Sloan Working Paper.
56. Sachs P. Transforming work: Collaboration, learning, and design. Communications of the ACM 1995, 38(9):36-44.
57. Scott J.E., Vessey I. Managing risks in enterprise systems implementations. Communications of the ACM 2002, 45(4):74-81.
58. Soh C., Kien S.S., Tay-Yap J. Enterprise resource planning: Cultural fits and misfits: Is ERP a universal solution?. Communications of the ACM 2000, 43(4):47-51.
59. Spiggle S. Analysis and interpretation of qualitative data in consumer research. Journal of Consumer Research 1994, 21(3):491-503.
60. Spradley J.P. The ethnographic interview 1979, Holt, Rinehart and Winston, New York.
61. Suchman L. Plans and situated actions: The problem of human machine communication 1987, Cambridge University Press, Cambridge.
62. Swanson E.B. How is an IT innovation assimilated?. IT Innovation for Adaptability and Competitiveness 2004, 267-287. Kluwer Academic Publishers, Dordrecht, Netherlands. B. Fitzgerald, E. Wynn (Eds.).
63. Tyre M.J., Orlikowski W.J. Windows of opportunity: Temporal patterns of technological adaptation in organizations. Organization Science 1994, 5(1):98-118.
64. Wagner E.L., Newell S. Repairing ERP. The Journal of Applied Behavioral Science 2006, 42(1):40-57.
65. Wenger E. Communities of practice. Learning meaning and identity 1998, Cambridge University Press, New York, NY.
66. Whelan E. Exploring knowledge exchange in electronic networks of practice. Journal of Information Technology (Routledge, Ltd.) 2007, 22:5-12.
67. Yin R.K. Case study research: Design and methods 1984, Sage, Beverly Hills, CA.