CRM concept role in competitiveness capability of western Balkan countries;Uloga CRM koncepta u konkurentskoj sposobnosti zemalja zapadnog Balkana

Technics Technologies Education Management

Volumn 5, Issue 3, 2010, Pages 590-596

  Stojkovic, Dejan ^a  

^a Railways of Republic of Srpska SC Doboj ^*  (Bosnia and Herzegovina)

Author keywords

Business excellence; Competitiveness; Customer relationship management; Quality

Indexed keywords

EID: 77958143805     PISSN: 18401503     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (15)

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