Understanding information behavior and the relationship to job performance

Communications of the Association for Information Systems

Volumn 27, Issue 1, 2010, Pages 113-128

  Hwang, Yujong ^a   Kettingery, William J ^b   Yiz, Mun Y ^c  

^a Kyung Hee University   (South Korea)

^b UNIVERSITY OF MEMPHIS   (United States)

^c Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

Author keywords

Capability; Information behavior; Job performance; Motivation

Indexed keywords

INFORMATION SYSTEMS;

CAPABILITY; INFORMATION BEHAVIOR; INFORMATION CAPABILITY; INFORMATION RESEARCH; INFORMATION SYSTEMS DEVELOPERS; JOB PERFORMANCE; LITERATURE REVIEWS; RESEARCH FRAMEWORKS;

MOTIVATION;

EID: 77958091045     PISSN: 15293181     EISSN: None     Source Type: Journal    
DOI: 10.17705/1cais.02708     Document Type: Article

References (113)

1. Ackerman, P.L. (1986) Individual Differences in Information Processing: An Investigation of Intellectual Abilities and Task Performance During Practice, Intelligence (100029, pp. 101-139.
2. Ackerman, P.L. (1987) Individual Differences in Skill Learning: An Integration of Psychometric and Information Processing Perspectives, Psychological Bulletin (102), pp. 3-27.
3. Ajzen, I. and M. Fishbein (1980) Understanding Attitudes and Predicting Social Behavior, Englewood-Cliffs, NJ: Prentice Hall.
4. Anderson, J.R. (1982) Acquisition of Cognitive Skill, Psychological Review (89), pp. 369-406.
5. Arvey, R.D. (1972) Task Performance as a Function of Perceived Effort-Performance and Performance-Reward Contingencies, Organizational Behavior and Human Performance (8), pp. 423-433.
6. Ashford, S.J. and J.S. Black (1996) Proactivity During Organizational Entry: The Role of Desire for Control, Journal of Applied Psychology (81)2, pp. 199-214.
7. Atkinson, J.W. (1964) An Introduction to Motivation, Princeton, NJ: Van Nostrand.
8. Baddeley, A.D. (1986) Working Memory, Oxford, England: Oxford University Press.
9. Bassellier, G., B. Reich, and I. Benbasat (2001) Information Technology Competence of Business Managers: A Definition and Research Model, Journal of MIS, Spring (17)4, pp. 159-182.
10. Bostrom, R.P., L. Olfman, and M.K. Sein, (1990) The Importance of Learning Style in End-User Training, MIS Quarterly (14), pp. 101-117.
11. Boudreau, J.W., et al. (2001) Personality and Cognitive Ability as Predictors of Job Search Among Employed Managers, Personnel Psychology (54), pp. 25-50.
12. Brandt, D.S. and L. Uden (2003) Insight into Mental Models of Novice Internet Searchers, Communications of the ACM (46)7, pp. 133-136.
13. Brown, I. and D.K. Lnouye (1978) Learned Helplessness Through Modeling: The Role of Perceived Similarity in Competence, Journal of Personality and Social Psychology (36), pp. 900-908.
14. Brown, W. (1986) The Puny Payoff from Office Computers, Fortune (121), pp. 20-24.
15. Campbell, J. and D. Pritchard (1976) Motivation Theory in Industrial and Organizational Psychology, Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally, pp. 63-130.
16. Cheney, P.H., R.I. Mann, and D.L. Amoroso (1986) Organizational Factors Affecting the Success of End-User Computing, Journal of MIS (3)1, pp. 65-80.
17. Colquitt, J.A., J.A. LePine, and R.A. Noe (2000) Toward an Integrative Theory of Training Motivation: A Meta-Analytic Path Analysis of 20 Years of Research{norm of matrix}, Journal of Applied Psychology (85)5, pp. 678-707.
18. Compeau, D. and C. Higgins (1995) Computer Self-Efficacy: Development of a Measure and Initial Test, MIS Quarterly (19)2, pp. 189-210.
19. Csikszentmihalyi, M. (1975) Play and Intrinsic Rewards, Humanistic Psychology (15), pp. 41-63.
20. Csikszentmihalyi, M. (1977) Beyond Boredom and Anxiety, San Francisco, CA: Jossey-Bass.
21. Csikszentmihalyi, M. and I.S. Csikszentmihalyi (1988) Optimal Experience: Psychological Studies of Flow in Consciousness, Cambridge, U.K.: Cambridge University Press.
22. Dachler, H.P. and W.H. Mobley (1973) Construct Validation of an Instrumentality Expectance-Task Goal Model of Work Motivation: Some Theoretical Boundary Conditions, Monograph, Journal of Applied Psychology (58)3, pp. 397-418.
23. Davenport, T.H. (1998) Making the Most of an Information-Rich Environment: Let's Get Personal, CIO Magazine, pp. 14-22.
24. Davenport, T.H. (2009), Extract from http://www.tomdavenport.com/speak.html.
25. Davis, F. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly (13), pp. 319-340.
26. Davis, F., R. Bagozzi, and P. Warshaw (1989) User Acceptance of Computer Technology: A Comparison of Two Theoretical Models, Management Science (35), pp. 982-1003.
27. Davis, F., R.P. Bagozzi, and P.R. Warshaw (1992) Extrinsic and Intrinsic Motivation to Use Computers in the Workplace, Journal of Applied Psychology (22)14, pp. 1111-1132.
28. Deci, E.L. and R.M. Ryan (1985) Intrinsic Motivation and Self-determination in Human Behavior, New York: Plenum.
29. Digman, J.M. (1990) Personality Structure: Emergence of the Five Factor Model, Annual Review of Psychology (41), pp. 417-440.
30. Dunnette, D. (1976) Aptitudes, Abilities, and Skills, Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally, pp. 473-520.
31. Eagly, A.H. and S. Chaiken (1993) The Psychology of Attitudes, Orlando, FL: Harcourt Brace Jovanovich Inc.
32. Fazio, R.H. and M. Zanna (1978) Attitudinal Qualities Relating to the Strength of the Attitude Behavior Relationship, Journal of Experimental Social Psychology (14)4, pp. 398-408.
33. Fishbein, M. and I. Ajzen (1975) Belief, Attitude, Intention and Behavior, An Introduction to Theory and Research, Reading, MA: Addison-Wesley.
34. Fleishman, E.A. (1958). A Relationship Between Incentive Motivation and Ability Level in Psychomotor Performance, Journal of Applied Psychology (56), pp. 78-81.
35. Foss, D.J., M.B. Rosson, and P.L. Smith (1982) Reducing Manual Labor: An Experimental Analysis of Learning Aids for a Text Editor, Human Factors in Computer Systems Proceedings, Washington, DC: National Bureau of Standards.
36. French, E.G. (1957) Effects of Interaction of Achievement, Motivation, and Intelligence on Problem-Solving Success, American Psychologist (12), pp. 399-400.
37. Gagne, R.M. and E.A. Fleishman (1959) Psychology and Human Performance, New York: Henry Holt and Company.
38. Galbraith, J. and L.L. Cummings (1967) An Empirical Investigation of the Motivational Determinants of Task Performance: Interactive Effects Between Instrumentality-Valence and Motivation-Ability, Organizational Behavior and Human Performance (2), pp. 237-257.
39. Gavin, J.F. (1970) Ability, Effort, and Role Perceptions as Antecedents of Job Performance, Experimental Publication System (5), Paper No. 190A.
40. Ghani, J.A. and S.P. Deshpande (1994) Task Characteristics and the Experience of Optimal Flow in Human-Computer Interaction, The Journal of Psychology (128)4, pp. 381-391.
41. Ghani, J.A., R. Supnick, and P. Rooney (1991) The Experience of Flow in Computermediated and Face-to-Face Groups in DeGross, J.I., et al. (eds.) Proceedings, 12th International Conference on Information Systems, New York, pp. 229-237.
42. Ghiselli, E. (1966) The Validity of Occupational Aptitude Tests, New York: Wiley.
43. Gist, M.E., C. Schwoerer, and B. Rosen (1989) Effects of Alternative Training Methods on Self-Efficacy and Performance in Computer Software Training, Journal of Applied Psychology (74)6, pp. 884-891.
44. Gist, M.E., B. Rosen, and C. Schwoerer (1988) The Influence of Training Method and Trainee Age on the Acquisition of Computer Skills, Personnel Psychology (41), pp. 255-265.
45. Gran, G.B. (1967) Work Motivation: The Behavioral Effects of Job Content and Job Context Factors in an Employment Situation, Unpublished doctoral dissertation, University of Minnesota.
46. Guimaraes, T. and M. Igbaria (1997) Assessing User Computing Effectiveness: An Integrated Model, Journal of End User Computing (9)2, pp. 3-14.
47. Harper, F.A. (1974) An Introduction to Value Theory, Arlington, VA: Institute for Humane Studies, Inc.
48. Heider, F. (1958) The Psychology of Interpersonal Relations, New York: Wiley.
49. Humphrey, L. (1979) The Construct of General Intelligence, Intelligence (3), pp. 105-120.
50. Hunter, E. (1986) Cognitive Ability, Cognitive Aptitudes, Job Knowledge, and Job Performance, Journal of Vocational Behavior (29), pp. 340-362.
51. Jensen, A.R. (1998) The g Factor: The Science of Mental Ability, Westport, CT: Praeger.
52. Johnson-Laird, P.N. (1983) Mental Models, Cambridge, MA: Harvard University Press.
53. Junglas, I.A., N.A. Johnson, and C. Spitzmüller (2008) Personality Traits and Concern for Privacy: An Empirical Study in the Context of Location-Based Services, European Journal of Information Systems (17), pp. 387-402.
54. Kahneman, D. (1973) Attention and Effort, Englewood Cliffs, NJ: Prentice Hall.
55. Kanfer, R. (1987) Task-Specific Motivation: An Integrative Approach to Issues of Measurement, Mechanisms, Processes, and Determinants, Journal of Social and Clinical Psychology (5), pp. 237-264.
56. Kanfer, R. and P. Ackerman (1989) Motivation and Cognitive Abilities: An Integrative/Aptitude-Treatment Interaction Approach to Skill Acquisition, Journal of Applied Psychology (74)4, pp. 657-690.
57. Kieras, D.E. and S. Bovair (1984) The Role of a Mental Model in Learning to Operate a Device, Cognitive Psychology (8), pp. 255-273.
58. Koufaris, M. (2002) Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior, Information Systems Research (13)2, pp. 205-223.
59. Kraiger, K., J.K. Ford, and E. Salas (1993) Application of Cognitive, Skill-Based, and Affective Theories of Learning Outcomes to New Methods of Training Evaluation, Journal of Applied Psychology (78)2, pp. 311-328.
60. Kyllonen, P.C. and R.E. Christal (1990) Reasoning Ability Is (Little More Than) Working Memory Capacity? Intelligence (14), pp. 389-433.
61. Lawler, E.E. (1966) Ability as a Moderator of the Relationship Between Job Attitudes and Job Performance, Personal Psychology (19), pp. 143-164.
62. Lawler, E.E. and J.L. Suttle (1973) Expectancy Theory and Job Behavior, Organizational Behavior and Human Performance (9), pp. 482-503.
63. LePine, J.A., J.A. Colquitt, and A. Erez (2000) Adaptability to Changing Task Contexts: Effects of General Cognitive Ability, Conscientiousness, and Openness to Experience, Personnel Psychology (53), pp. 563-593.
64. Lim, K.H., L.M. Ward, and I. Benbasat (1997) An Empirical Study of Computer System Learning: Comparison of Co-Discovery and Self-Discovery Methods, Information Systems Research (8)3, pp. 254-272.
65. Little, B. (1997) The Have-Nots of the New Technology, The Glove and Mail, Oct. 20, Toronto, Ont.
66. Locke, E.A. (1991) The Motivation Sequence, the Motivation Hub and the Motivation Core, Organizational Behavior and Human Decision Processing (50), pp. 289-299.
67. Locke, E.A. (1965) The Interaction of Ability and Motivation in Performance, Perceptual and Motor Skills (21), pp. 719-725.
68. Locke, E.A. (2001) Self-Set Goals and Self-Efficacy as Mediators of Incentives and Personality in Erez, M., U. Kleinbeck, and H. Thierry (eds.) Work Motivation in the Context of a Globalizing Economy, Mahwah, NJ: Lawrence Erlbaum Associates.
69. Locke, E.A. et al. (1984) Effects of Self-Efficacy, Goals, and Task Strategies on Task Performance, Journal of Applied Psychology (69), pp. 241-251.
70. Locke, E.A. and G.P. Latham (1990) A Theory of Goal Setting and Task Performance, Englewood Cliffs, NJ: Prentice Hall.
71. Lord, R.G. and E.M. Maher (1991) Cognitive Theory in Industrial and Organizational Psychology in Dunnette, M.D. and L.M. Hough (eds.) Handbook of Industrial and Organizational Psychology, Vol. 2, Palo Alto, CA: Consulting Psychology Press, pp. 1-62.
72. Magnet, M. (1994) The Productivity Payoff Arrives, Fortune (129)13, pp. 79-84.
73. Maier, N.R. (1955) Psychology in Industry, 2nd edition, Boston: Houghton-Mifflin.
74. Malhotra, Y. and D. Galleta (2005) A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior, Journal of MIS (22)1, pp. 117-151.
75. Marcolin, B., et al. (2000) Assessing User Competence: Conceptualization and Measurement, Information Systems Research (11)1, pp. 37-60.
76. Martocchio, J.J. and T.A. Judge (1997) Relationship Between Conscientiousness and Learning in Employee Training: Mediating Influences of Self-Deception and Self-Efficacy, Journal of Applied Psychology (82)5, pp. 764-773.
77. Maslow, A. (1968) Toward a Psychology of Being, Princeton, NJ: D. Van Nostrand, Inc.
78. McClelland, D. (1961) The Achieving Society, Princeton, NJ: D. Van Nostrand, Inc.
79. Mento, A.J., R.P. Steel, and R.J. Karren (1987) A Meta-Analytic Study of Effects of Goal Setting on Task Performance: 1966-1984, Organizational Behavior and Human Decision Processes (39), pp. 52-83.
80. Mitchell, T.R. and D.M. Nebeker (1973) Expectancy Theory Predictions of Academic Effort and Performance, Journal of Applied Psychology (57), pp. 61-67.
81. Moser, J. (1997) The Origins of the Austrian School of Economics, Humane Studies Review 11(1), pp. 14-32.
82. Munro, M., et al. (1997) Understanding and Measuring User Competence, Information and Management (33), pp. 45-57.
83. Navon, D. and D. Gopher (1979) On the Economy of the Human Processing System, Psychological Review (86), pp. 214-255.
84. Naylor, J.C., R.D. Pritchard, and D.R. Ilgen (1980) A Theory of Behavior in Organizations, New York: Academic Press, Holt.
85. Norman, D.A. and D.B. Bobrow (1975) On Data-Limited and Resource-Limited Processes, Cognitive Psychology (7), pp. 44-64.
86. Petty, R. and J. Cacioppo (1986) Communication and Persuasion: Central and Peripheral Routes to Attitude Change, New York: Springer-Verlag, Inc.
87. Ree, M.J. and J.A. Earles (1991) Predicting Training Success: Not Much More Than g, Personnel Psychology (44), pp. 321-332.
88. Regan, D.T. and M. Fazio (1977) On the Consistency Between Attitudes and Behavior: Look to the Method of Attitude Formation, Journal of Experimental Social Psychology (13)1, pp. 28-45.
89. Rouse, W.B. and N.M. Morris (1986) On Looking into the Black Box: Prospects and Limits in the Search for Mental Models, Psychological Bulletin (100), pp. 349-363.
90. Sackett, P., S. Gruys, and J. Ellingsin (1998) Ability-Personality Interactions When Predicting Job Performance, Journal of Applied Psychology (83)4, pp. 545-556.
91. Salomon, G. (1984) Television Is Easy'and Print Is Tough': The Differential Investment of Mental Effort in Learning as a Function of Perceptions and Attributions, Journal of Educational Psychology (76), pp. 647-658.
92. Santhanam, R. and M.K. Sein (1994) Improving End-User Proficiency: Effects of Conceptual Training and Nature of Interaction, Information Systems Research (5)4, pp. 378-399.
93. Simons, S. and Werner J. (1996) Computer Training Through Behavior Modeling, Self-Paced, and Instructional Approaches: A Field Experiment, Journal of Applied Psychology (81), pp. 648-659.
94. Simons, S., et al. (1996) The Relationship of Information System Training Methods and Cognitive Ability to End-User Satisfaction, Comprehension, and Skill Transfer: A Longitudinal Field Study, Information Systems Research (7), pp. 466-490.
95. Staggers, N. and A.F. Norcio (1993) Mental Models: Concepts for Human-Computer Interaction Research, International Journal of Man-Machine Studies (38), pp. 587-605.
96. Staples, D.S. and S.L. Jarvenpaa (2000) Using Electronic Media for Information Sharing Activities: A Replication and Extension, Proceedings of International Conference on Information Systems, pp. 117-133.
97. Terborg, J.R. (1977) Validation and Extension of an Individual Differences Model of Work Performance, Organizational Behavior and Human Performance (18), pp. 188-216.
98. Tubbs, M.E. (1986) Goal Setting: A Meta-Analytic Examination of the Empirical Evidence, Journal of Applied Psychology (71), pp. 474-483.
99. Vandenbosch, B. and C.A. Higgins (1995) Executive Support Systems and Learning: A Model and Empirical Test, Journal of MIS (12)2, pp. 99-130.
100. Venkatesh, V. (2000) Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model, Information Systems Research (11)4, pp. 342-365.
101. Venkatesh, V. and F.D. Davis (1996) A Model of the Antecedents of Perceived Ease of Use: Development and Test, Decision Sciences (27)3, pp. 451-481.
102. Viteles, M.S. (1953) Motivation and Morale in Industry, New York: Norton.
103. Vroom, V.H. (1960) Some Personality Determinants of the Effects of Participation, Englewood Cliffs, NJ: Prentice Hall.
104. Vroom, V.H. (1964) Work and Motivation, New York: Wiley.
105. Welsch, J.R., T.W. Watson, and M.J. Ree (1990) Armed Services Vocational Aptitude Battery: Predicting Military Criteria from General and Specific Abilities, Brooks Air Force Base, TX: Air Force Systems Command.
106. Williams, M.D., J.D. Hollan, and A.L. Stevens (1983) Human Reasoning About a Simple Physical System in Gentner, D. and A.L. Stevens (eds.) Mental Models, Hillsdale, NJ: Erlbaum, pp. 131-153.
107. Wilson, J.R. and A. Rutherford (1989) Mental Models: Theory and Application in Human Factors, Human Factors (31)6, pp. 617-634.
108. Witt, L.A. and L.A. Burke (2002) Selecting High-Performing Information Technology Professionals, Journal of End User Computing (14)4, pp. 37-51.
109. Wood, R. and A. Bandura (1989) Impact of Conceptions of Ability on Self-Regulatory Mechanisms and Complex Decision Making, Journal of Personality and Social Psychology (56)3, pp. 407-415.
110. Woodruffe, C. (1993) What Is Meant by Competency? Leadership & Organization Development Journal (14)1, pp. 29-35.
111. Yi, M.Y. and F.D. Davis (2003) Developing and Validating an Observational Learning Model of Computer Software Training and Skill Acquisition, Information Systems Research (14)2, pp. 146-169.
112. Yi, M.Y. and Y. Hwang (2003) Predicting the Use of Web-Based Information Systems: Self-Efficacy, Enjoyment, Learning Goal Orientation, and the Technology Acceptance Model, International Journal of Human-Computer Studies (59)4, pp. 431-449.
113. Zeaman, D. (1978) Some Relations of General Intelligence and Selective Attention, Intelligence (2), pp. 55-73.