메뉴 건너뛰기




Volumn 20, Issue 6, 2010, Pages 2204-2260

Fluid limits of many-server queues with reneging

Author keywords

Abandonment; Call centers; Fluid limits; GI G N queue; Many server queues; Measure valued processes; Reneging; Strong law of large numbers

Indexed keywords


EID: 77957695286     PISSN: 10505164     EISSN: 10505164     Source Type: Journal    
DOI: 10.1214/10-AAP683     Document Type: Article
Times cited : (88)

References (24)
  • 1
    • 0019686316 scopus 로고
    • On queues with impatient customers
    • E. Gelenbe, ed., North-Holland, Amsterdam. MR727303
    • BACCELLI, F. and HEBUTERNE, G. (1981). On queues with impatient customers. In Performance '81 (E. Gelenbe, ed.) 159-179. North-Holland, Amsterdam. MR727303
    • (1981) Performance '81 , pp. 159-179
    • Baccelli, F.1    Hebuterne, G.2
  • 2
    • 29144487977 scopus 로고    scopus 로고
    • Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits
    • MR2189595
    • BASSAMBOO, A., HARRISON, J. M. and ZEEVI, A. (2005). Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits. Queueing Syst. 51 249-285. MR2189595
    • (2005) Queueing Syst. , vol.51 , pp. 249-285
    • Bassamboo, A.1    Harrison, J.M.2    Zeevi, A.3
  • 3
    • 0344060057 scopus 로고
    • Multiserver queues with impatient customers
    • Elsevier, Amsterdam
    • BOXMA, O. J. and DE WAAL, P. R. (1994). Multiserver queues with impatient customers. In Proceedings of ITC 14 743-756. Elsevier, Amsterdam.
    • (1994) Proceedings of ITC , vol.14 , pp. 743-756
    • Boxma, O.J.1    De Waal, P.R.2
  • 9
    • 25144466539 scopus 로고    scopus 로고
    • A method for staffing large call centers based on stochastic fluid models
    • HARRISON, J. M. (2005). A method for staffing large call centers based on stochastic fluid models. Manufacturing Service Oper. Management 7 20-36.
    • (2005) Manufacturing Service Oper. Management , vol.7 , pp. 20-36
    • Harrison, J.M.1
  • 12
    • 0004212801 scopus 로고
    • Akademie Verlag, Berlin. MR0431372
    • KALLENBERG, O. (1975). Random Measures. Akademie Verlag, Berlin. MR0431372
    • (1975) Random Measures
    • Kallenberg, O.1
  • 16
    • 0032264872 scopus 로고    scopus 로고
    • Strong approximations for Markovian service networks
    • MR1663767
    • MANDELBAUM, A.,MASSEY, W. A. and REIMAN, M. I. (1998). Strong approximations for Markovian service networks. Queueing Syst. 30 149-201. MR1663767
    • (1998) Queueing Syst. , vol.30 , pp. 149-201
    • Mandelbaum, A.1    Massey, W.A.2    Reiman, M.I.3
  • 18
    • 29144434014 scopus 로고    scopus 로고
    • Call centers with impatient customers: Manyserver asymptotics of the M/M/n +G queue
    • MR2189598
    • ZELTYN, S. and MANDELBAUM, A. (2005). Call centers with impatient customers: Manyserver asymptotics of the M/M/n +G queue. Queueing Syst. 51 361-402. MR2189598
    • (2005) Queueing Syst. , vol.51 , pp. 361-402
    • Zeltyn, S.1    Mandelbaum, A.2
  • 19
    • 65349176278 scopus 로고    scopus 로고
    • Staffing many-server queues with impatient customers: Constraint satisfaction in call centers
    • MR2583510
    • MANDELBAUM, A. and ZELTYN, S. (2009). Staffing many-server queues with impatient customers: Constraint satisfaction in call centers. Oper. Res. 57 1189-1205. MR2583510
    • (2009) Oper. Res. , vol.57 , pp. 1189-1205
    • Mandelbaum, A.1    Zeltyn, S.2
  • 21
    • 0037277890 scopus 로고    scopus 로고
    • Fluid and heavy traffic diffusion limits for a generalized processor sharing model
    • MR1951995
    • RAMANAN, K. and REIMAN, M. I. (2003). Fluid and heavy traffic diffusion limits for a generalized processor sharing model. Ann. Appl. Probab. 13 100-139. MR1951995
    • (2003) Ann. Appl. Probab. , vol.13 , pp. 100-139
    • Ramanan, K.1    Reiman, M.I.2
  • 22
    • 33644523065 scopus 로고    scopus 로고
    • Fluid models for multiserver queues with abandonments
    • MR2201245
    • WHITT, W. (2006). Fluid models for multiserver queues with abandonments. Oper. Res. 54 37-54. MR2201245
    • (2006) Oper. Res. , vol.54 , pp. 37-54
    • Whitt, W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.