New directions in emergency service operations and planning

Journal of Ambulatory Care Management

Volumn 33, Issue 4, 2010, Pages 296-306

  Zilm, Frank ^a   Crane, Jody ^b   Roche, Kevin T ^c  

^a UNIVERSITY OF KANSAS   (United States)

^b Mary Washington Hospital   (United States)

^c BANNER HEALTH   (United States)

Author keywords

ambulatory care; design; emergency service; LEAN; Six Sigma

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; HEALTH CARE DELIVERY; HEALTH CARE PLANNING; HEALTH CARE QUALITY; ORGANIZATION AND MANAGEMENT; UNITED STATES;

EMERGENCY SERVICE, HOSPITAL; HEALTH PLANNING; HEALTH SERVICES ACCESSIBILITY; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE; UNITED STATES;

EID: 77957366098     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/JAC.0b013e3181f5343d     Document Type: Article

References (24)

1. Berry, R. (2009, January/February). Design to survive. Medical Construction & Design. Bursting at the seams: Improving patient flow to improve America's emergency departments. (2004, September). Princeton, NJ: Urgent Matters Learning Network, The Robert Wood Johnson Foundation.
2. Burdick, T. L., Cochran, J. K., Andrews, R. A., Bucco, M. E., Broyles, J. R., & Roche, K. T. (2010). The door to doc toolkit: Planning emergency department capacity for delivering safe care. In J. M. Shiver & D. Eitel (Eds.), Optimizing Emergency Department Throughput. Productivity Press.
3. Garson, C., Hollander, J. E., Rhodes, K. V., Shofer, F. S., Baxt, W. G., & Pines, J. M. (2008). Emergency department preference of boarding locations when hospitals are at full capacity. Annals of Emergency Medicine, 51(1), 9-12.
4. Goldratt, E. (1990). Theory of constraints. Great Barrington, MA: North River Press.
5. Goodacre, S., & Webster, A. (2005). Who waits the longest in the emergency department and who leaves without being seen? Emergency Medical Journal, 22, 93-96.
6. Green, L., Soares, J., Giglio, J. F., & Green, R. A. (2006). Using queuing theory to increase the effectiveness of emergency department provider staffing. Academic Emergency Medicine, 13(1), 63-68.
7. Hardy, J. (2007, March). The mini-hospital: Rethinking the emergency department. Healthcare Design.
8. Hospital emergency departments: Crowding continues to occur, and some patients wait longer than recommended time frames (GAO-09-347). (2009, April 30). Washington, DC: United States Government Accountability Office.
9. Litvak, E., Litvak, E., Buerhaus, P. I., Davidoff, F., Long, M. C., McManus, M. L., et al. (2005). Managing unnecessary variability in patient demand to remove nursing stress and improve patient safety. Journal of Quality and Patient Safety, 31(6), 330-338.
10. Lou, R., Davis, R., Killam, E., Bradley, K. (2006). Case study Kaizen takes on challenges in ED project. Milwaukee, WI: GE Healthcare.
11. Maister, D. (2005). The psychology of waiting lines. www.davidmaister. com.
12. New directions for emergency care. Executive Summary. Milwaukee, WI: GE Healthcare.
13. Lennon, J. (2003, June). New directions in emergency facilities design. Health Facilities Management.
14. Roche, K., & Cochran, J. (2007). Improving patient safety by maximizing fast-track benefits in the emergency department-A queuing network approach. In G. Bayraksan, W. Lin, Y. Son, & R. Wysk (Eds.), Proceedings of the 2007 Industrial Engineering Research Conference. Nashville, TN: Institute of Industrial Engineers.
15. Rowe, B. H., Channan, P., Bullard, M., Blitz, S., Saunders, D., Rosychuk, R. J. et al. (2006). Characteristics of patients who leave emergency departments without being seen. Academic Emergency Medicine, 13(8), 848-852.
16. Rubino, L., Stahl, L., & Chan, M. (2007). Innovative approach to aims for improvement: Emergency department patient throughput in an impacted urban setting. Journal of Ambulatory Care Management, 30, (4), 327-337.
17. Shiver, J., & Eitel, D. (2009). Optimizing emergency department throughput:Operations management solutions for health care decision makers. New York, NY: Productivity Press.
18. Spence, T., & Beale, R. (2007, February). Solo emergency departments growing in number. Healthcare Building Ideas.
19. Wieland, G. (2007, January/February). Planning a better ED. Medical Construction & Design.
20. Wiler, J. L., Gentle, C., Halfpenny, J. M., Heins, A., Mehrotra, A., Mikhail, M. G., et al. (2010). Optimizing emergency department front-end operations. Annals of Emergency Medicine, 55(2), 142-160.
21. Zilm, F. (2004). Estimating emergency service treatment bed needs. Journal of Ambulatory Care Management, 27(3), 215-223.
22. Zilm, F. (2006, March). Planning for the worst: Is your emergency facility ready for epidemic and special risk patients? Health Facilities Management, 19(3), 39-42.
23. Zilm, F. (2007). A new era of emergency care: Planning and design consideration. Journal of Ambulatory Care Management, 30(3), 259-263.
24. Zilm, F., Berry, R., Pietrzak, M. P., & Paratore, A. (2008). Integrating disaster preparedness and surge capacity in emergency facility planning. Journal of Ambulatory Care Management, 31(4), 377-385.