A queue theory-based approach to staff software maintenance centers

IEEE International Conference on Software Maintenance, ICSM

Volumn , Issue , 2001, Pages 510-519

  Antoniol, G ^a   Casazza, G ^b   Di Lucca, G A ^b   Di Penta, M ^a   Rago, F ^c  

^a UNIVERSITY OF SANNIO   (Italy)

^b UNIVERSITY OF NAPLES FEDERICO II   (Italy)

^c EDS Italia Software SpA   (Italy)

Author keywords

Maintenance staffing; Project management; Queue theory

Indexed keywords

INDUSTRIAL APPLICATIONS; INDUSTRIAL ECONOMICS; PROBABILITY DISTRIBUTIONS; PROJECT MANAGEMENT; QUEUEING THEORY; RANDOM PROCESSES; SOFTWARE ENGINEERING; TELECOMMUNICATION TRAFFIC;

MAINTENANCE STAFFING; PROCESS MANAGEMENT; QUEUE THEORY;

COMPUTER SOFTWARE MAINTENANCE;

EID: 77956611995     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSM.2001.972764     Document Type: Conference Paper

References (23)

1. B. W. Boehm. Software Engineering Economics. Prentice-Hall, Englewood Cliffs, NJ, 1981.
2. F. Brooks. The Mythical Man-Month, 20th anniversary edition. Addison-Wesley Publishing Company, Reading, MA, 1995.
3. F. Calzolari, P. Tonella, and G. Antoniol. Dynamic model for maintenance and testing effort. In Proceedings of IEEE International Conference on Software Maintenance, pages 104-112, Bethesda Maryland, November 1998.
4. D. N. Card, D. V. Cotnoir, and C. E. Goorevich, Managing software maintenance cost quality. In Proceedings of IEEE International Conference on Software Maintenance, Texas, 1987. IEEE CS Press.
5. J. Daly, A. Brooks, J. Miller, M. Roper, and M. Wood. The effect of inheritance on the maintainability of object-oriented software: An empirical study. In Proceedings of IEEE International Conference on Software Maintenance, pages 20-29, Opio-Nice France, Oct 1995.
6. T. DeMarco. Controlling Software Projects. Yourdon Press, 1982.
7. J. C. Granja-Alvarez and M. J. Barraco-Garcia'. A methods for estimating maintenance cost in a software project: a case study. Software Maintenance Research and Practice, 9:161-175, 1997.
8. D. Gross and C. Harris, Foundamentals of Queueing Theory. John Wiley & Sons, New York, NY 10158-0012, 1998.
9. T. Khoshgoftaar, B. E. Allen, R. Halstead, and G. P. Trio. Detection of fault-prone software modules during a spiral life cycle. In Proceedings of IEEE International Conference on Software Maintenance, pages 69-76, Monterey, 1996. IEEEE CS Press.
10. M. M. Lehman. Feedback in the software evolution process. Information and Software Technology, 38(11):681-686, November 1996.
11. M. M. Lehman, D. E. Perry, and J. F. Ramil. Implications of evolution metrics on software maintenance. In Proceedings of IEEE International Conference on Software Maintenance, pages 208-217, Bethesda MD, November 16-20 1998.
12. M. M. Lehman, D. E. Perry, and J. F. Ramil. On evidence supporting the feast hypothesis and the laws of software evolution. In Proc. of the Fifth International Symposium on Software Metrics, Bethesda Maryland, November 1998.
13. J. D. Musa, A. Iannino, and K. Okumoto. Software Reliability Measurement Prediction Application Professional Edition. McGraw-Hill, NY, 1990.
14. T. Pearse and P. Oman. Maintainability measurements on industrial source code maintenance activities. In Proceedings of IEEE International Conference on Software Maintenance, pages 295-303, Opio-Nice France, Oct 1995.
15. M. D. Penta, G. Casazza, G. Antoniol, and E. Merlo. Modeling web maintenance centers through queue models. In Conference on Software Maintenance and Reengineering, March 2001.
16. T. M. Pigoski and L. E. Nelson. Software maintenance metrics: a case study. In Proceedings of IEEE International Conference on Software Maintenance, pages 392-401, Victoria Canada, 1994, IEEE CS Press.
17. R. Ramaswamy. How to staff business critical maintenance projects. IEEE Software, 7(7):90-95, May 2000.
18. T. Skramstad and K. Khan. A redefined life cycle model for improved maintenance. In Proceedings of IEEE International Conference on Software Maintenance, pages 193-197, Florida, 1992. IEEE CS Press.
19. H. M. Sneed. Estimating the cost of software maintenance tasks. In Proceedings of IEEE International Conference on Software Maintenance, pages 168-180, Opio Nice, Oct. 1995. IEEE Press.
20. G. E. Stark. Measurements for managing software maintenance. In Proceedings of IEEE International Conference on Software Maintenance, pages 152-161, Monterey CA, 1996. IEEE Press.
21. M. Stone. Cross-validatory choice and assesment of statistical predictions (with discussion). Journal of the Royal Statistical Society B, 36:111-147, 1974.
22. C. H. Yuen. Differences in types of software maintenance work: an empirical study. In Proceedings of IEEE International Conference on Software Maintenance, pages 106-115, Orlando, 1989. IEEE CS Press.
23. E. Yurdon. Death March. Prentice-Hall, Englewood Cliffs, NJ, 1997.