Conceptualizing and measuring how employees and organizations manage uncertainty

Communication Research Reports

Volumn 22, Issue 4, 2005, Pages 315-324

  Clampitt, Phillip G ^a   Williams, M Lee ^b  

^a UNIVERSITY OF WISCONSIN GREEN BAY   (United States)

^b TEXAS STATE UNIVERSITY   (United States)

Author keywords

Employee uncertainty; Organizational change; Organizational communication; Uncertainty management matrix; Uncertainty scale development

Indexed keywords

EID: 77956408056     PISSN: 08824096     EISSN: 17464099     Source Type: Journal    
DOI: 10.1080/00036810500317649     Document Type: Article

References (27)

1. Ashby, W.R., 1956. An introduction to cybernetics, London: Chapman & Hall.
2. Atkins, P.W., 1984. The second law, New York: Scientific American Books.
3. Babrow, A. S., Hines, S. C., and Kasch, C. R., 2000. “ Managing uncertainty in illness explanations: An application of problematic integration theory ”. In Explaining illness: Research, theory, and strategies, Edited by: Whaley, B., 41–67. Hillsdale, NJ: Erlbaum.
4. Berger, C. R., 1987. “ Communicating uncertainty ”. In Interpersonal processes: New directions in communication research, Edited by: Roloff, M. E., and Miller, G. R., 39–62. Beverly Hills, CA: Sage.
5. Berger, C. R., and Calabrese, R. J., 1975. Some explorations in initial interaction and beyond: Toward a developmental theory of interpersonal communication. Human Communication Research, 1: 99–112.
6. Bradac, J. J., 2001. Theory comparison: Uncertainty reduction, problematic integration, uncertainty management, and other curious constructs. Journal of Communication, 51: 456–476.
7. Brashers, D. E., 2001. Communication and uncertainty management. Journal of Communication, 51: 477–497.
8. Budner, S., 1962. Intolerance of ambiguity as a personality variable. Journal of Personality, 30: 29–59.
9. Clampitt, P., and DeKoch, B., 2001. Embracing uncertainty: The essence of leadership, New York: M.E. Sharpe.
10. Clampitt, P., and Williams, M. L., 2004. “ Communicating about organizational uncertainty ”. In Key issues in organizational communication, Edited by: Tourish, D., and Hargie, O., 37–59. New York: Routledge.
11. Daily, J. A., Vangelista, A. L., and Daughton, S. M., 1987. The nature and correlates of conversational sensitivity. Human communication research, 14: 167–202.
12. Eisenberg, E. M., 1984. Ambiguity as a strategy in organizational communication. Communication Monographs, 51: 227–242.
13. Emery, F., and Trist, E. L., 1965. The causal texture of organizational environments. Human Relations, 18: 21–32.
14. Fry, L. R., Botan, C. H., and Kreps, G. L., 2000. Investigating communication: An introduction to research methods, 2nd ed., Boston: Allyn and Bacon.
15. Goldhaber, G. M., (1993). Organizational communication (6th ed.). Dubuque, IA: William C. Brown and Benchmark.
16. Hofstede, G., 1991. Cultures and organizations: Software of the mind, New York: McGraw-Hill.
17. Infante, D. A., Rancer, A. S., & Womack, D. F. (2003). Building communication theory (4th ed.). Prospect Heights, IL: Waveland Press.
18. Katz, D., & Kahn, R. (1978). The social psychology of organizations (2nd ed.). New York: Wiley.
19. Levine, T. R., and McCroskey, J. C., 1990. Measuring trait communication apprehension: A test of rival measurement models of the PRCA-24. Communication Monographs, 57: 2–72.
20. McCroskey, J. C., and Young, T. J., 1979. The use and abuse of factor analysis in communication research. Human Communication Research, 5: 375–382.
21. Norton, R. W., 1975. Measurement of ambiguity tolerance. Journal of Personality Assessment, 39: 607–619.
22. Schein, E. H., (1992). Organizational culture and leadership (2nd ed.). San Francisco, CA: Jossey-Bass.
23. Shannon, C., and Weaver, W., 1949. The mathematical theory of communication, Urbana, IL: University of Illinois Press.
24. Snyder, M., and Gangestad, S., 1986. On the nature of self-monitoring: Matters of assessment, matters of validity. Journal of Personality and Social Psychology, 51: 125–139.
25. Strahan, R., and Gerbasi, K., 1972. Short, homogenous version of the Marlowe–Crowne Social Desirability Scale. Journal of Clinical Psychology, 28: 191–193.
26. Weick, K.E., 1995. Sensemaking in organizations, Thousand Oaks, CA: Sage.
27. Weick, K. E., (1979). The social psychology of organizing (2nd ed.). Reading, MA: Addison-Wesley.