Building script-based tacit knowledge in call centre trainees

Knowledge Management Research and Practice

Volumn 8, Issue 3, 2010, Pages 240-255

  McQueen, Robert J ^a   Chen, Jihong ^a  

^a UNIVERSITY OF WAIKATO   (New Zealand)

Author keywords

case study; culture; knowledge creation; knowledge transfer; tacit knowledge

Indexed keywords

EID: 77956359690     PISSN: 14778238     EISSN: 14778246     Source Type: Journal    
DOI: 10.1057/kmrp.2010.18     Document Type: Article

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