Towards measuring the degree of fulfillment of service level agreements

ICIC 2010 - 3rd International Conference on Information and Computing

Volumn 3, Issue , 2010, Pages 273-276

  Schulz, Frank ^a  

^a SAP RESEARCH   (Germany)

Author keywords

Key performance indicator; Monitoring; Quality of service; Service level agreement; Service oriented architecture

Indexed keywords

CRITICAL SERVICE; DIFFERENTIATE SERVICES; KEY PERFORMANCE INDICATORS; MONITORING SERVICES; NON FUNCTIONAL PROPERTIES; RUNTIMES; SERVICE LEVEL AGREEMENTS; SERVICE LEVEL MANAGEMENT; SERVICE PROVIDER;

ARCHITECTURE; BENCHMARKING; INFORMATION SERVICES; MONITORING; NETWORK ARCHITECTURE; QUALITY CONTROL; QUALITY OF SERVICE; SERVICE ORIENTED ARCHITECTURE (SOA); SOFTWARE ARCHITECTURE;

TELECOMMUNICATION SERVICES;

EID: 77955814246     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICIC.2010.254     Document Type: Conference Paper

References (12)

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