An interconnected success factor approach for service functional in Malaysian electronic government

ACM International Conference Proceeding Series

Volumn 60, Issue , 2004, Pages 446-450

  Wood Harper, Trevor ^a,b   Ibrahim, Othman ^a,c   Ithnin, Norafida ^a,c  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

^c UNIVERSITI TEKNOLOGI MALAYSIA   (Malaysia)

Author keywords

electronic government; service functional; success factor

Indexed keywords

E-SERVICES APPLICATION; ELECTRONIC GOVERNMENT; GOVERNMENT OFFICIALS; GOVERNMENT SERVICES; INTEGRATED SERVICE; MALAYSIANS; MULTIPLE CHANNELS; SERVICE ACCESS; SUCCESS FACTORS; TECHNOLOGICAL ADVANCEMENT;

ELECTRONIC COMMERCE; GOVERNMENT DATA PROCESSING;

CUSTOMER SATISFACTION;

EID: 77954497980     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1052220.1052277     Document Type: Conference Paper

References (7)

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