Research on the IT service cost model

2010 International Conference on Networking and Digital Society, ICNDS 2010

Volumn 2, Issue , 2010, Pages 241-243

  Yang, Hongbo ^a   Bai, Qinhua ^a  

^a TONGJI UNIVERSITY   (China)

Author keywords

Demand management; IT service allocaiton; IT service managemet

Indexed keywords

BUSINESS PROCESS; DEMAND MANAGEMENT; HUMAN RESOURCE ALLOCATION; IT INFRASTRUCTURES; IT RESOURCES; IT SERVICE MANAGEMENT; IT SERVICE PROVIDERS; IT SERVICES; OPTIMAL RESOURCE ALLOCATION; SERVICE PROVIDER; TOTAL COSTS;

HUMAN RESOURCE MANAGEMENT; OPTIMIZATION; RESOURCE ALLOCATION;

INFORMATION TECHNOLOGY;

EID: 77954483686     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICNDS.2010.5479356     Document Type: Conference Paper

References (16)

1. Currie, M., Performance-Management-Konzept für IT-Services, Dissertation at the University of Stuttgart, Deutscher Universitätsverlag, Wiesbaden ,2002
2. Sagnika sen.Priceng,Resource Allocation,and Incentive Issues in It Infrastructure Services:A Focus on Services Level Agreements. [D],2006,pp.8-12
3. itSMT International the IT service management Form.
4. ITIL Version3 Service Design,2007,pp.114-120
5. A.R Karlin,M.S.Manasse,L.McGeogh and S. Owicki, Competitive randomized algorithms for nonuniform problems, Algorithmica,1994, pp. 542-571
6. A.RKarlin,C.Kenyon and D. Randall, Dynamic TCP acknowledgement and other stories about e/(e-1), Proc. STOC '01, pp. 502-509, 2001.
7. Sandy Irani,Dinesh Ramanathan. The Problem of Renting versus Buying. Technical report NSF grant[R].university of California,1998
8. Deoitte Consulting. Calling a change in the outsourcing market:The Realities for the word's largest organizations:Deloitte consulting Report, 2005
9. Mendel,T.Top Five Challenges for Enterprise IT Infrastructure Managers-And HOW TO Resolve Them:Forrester Research.,2005
10. Sapiera,J. How SLAs are used.Network Computing, 2003,pp. 71-75
11. Bhargave,H.K.,&Sun,D.. Performance-contingent Pricing for Broadband,2005
12. Services,Paper presented at the 38th Annual HAWAII international Conference on Systems Sciences,HICSS
13. Cheng,K.K.,&Koehler, G.J.Optimal pricing policies of web-enabled aplicaiton services. Decision support Support Systems,2003
14. Konana,P.,Gupta,A.,&Whinston,A.B.Intergrating user preferences and real time workload in information services. Information systems Research,2000
15. Rust,RT,&\Metters,RMathematical models of service .European Journal of Operational Research,1996,pp.427-439.
16. Hopkins K.Value opportunity three: improving the ability to fulfill demand. Business.