The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

Transportation Research Part E: Logistics and Transportation Review

Volumn 46, Issue 6, 2010, Pages 950-962

  Ramanathan, Ramakrishnan ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

Customer loyalty; e Commerce assessment criteria; Efficiency; Logistics; Risk

Indexed keywords

ELECTRONIC COMMERCE; LOGISTICS; PERFORMANCE ASSESSMENT; RISK ASSESSMENT;

EID: 77954316065     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tre.2010.02.002     Document Type: Article

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