Exploring the workplace communication ecology

Conference on Human Factors in Computing Systems - Proceedings

Volumn 2, Issue , 2010, Pages 841-850

  Turner, Thea ^a   Qvarfordt, Pernilla ^a   Biehl, Jacob T ^a   Golovchinsky, Gene ^a   Back, Maribeth ^a  

^a FX PALO ALTO LABORATORY   (United States)

Author keywords

blogs; collaboration; communication; computer mediated communication; email; evaluation; face to face; instant messaging; phone; wikis

Indexed keywords

ADOPTED TECHNOLOGY; COMMUNICATION TOOLS; COMMUNICATIONS TECHNOLOGY; COMPUTER MEDIATED COMMUNICATION; EFFECTIVE COMMUNICATION; INSTANT MESSAGING; NEW TOOLS; TOOL USE; WORKPLACE COMMUNICATION;

ELECTRONIC MAIL; HUMAN ENGINEERING; INTERNET; MESSAGE PASSING; TELEPHONE SETS; WORLD WIDE WEB;

COMMUNICATION;

EID: 77954022360     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1753326.1753449     Document Type: Conference Paper

References (32)

1. Bessière, K., Ellis, J.B., and Kellogg, W.A. Acquiring a Professional "Second Life": Problems and Prospects for the Use of Virtual Worlds in Business. Extended Abstracts, CHI, 2009, 2883-2898.
2. Brzozowski, M.J., Sandholm, T., and Hogg, T. Effects of Feedback and Peer Pressure on Contributions to Enterprise Social Media. Proceedings of GROUPS, 2009, 61-70.
3. Carlson, J. and Zmud, R. Channel Expansion Theory and the Experimental Nature of Media Richness Perceptions. The Academy of Management Journal, 42(2), 1994, 153-170.
4. Clark, H. H. and Brennan, S. E. Grounding in Communication. In L. B. Resnick, J.M. Leving and S.D. Teasley, Perspectives on Socially Shared Cognition. APA: Washington, D.C. 1991, 127-149.
5. Clark, H. H. and Schaeffer, E. F. Contributing to Discourse. Cognitive Science, 13, 1989, 259-294.
6. Connell, J.B., Mendelsohn, G.A., Robins, R.W., and Canny, J. Effects of Communication Medium on Interpersonal Perceptions: Don't Hang Up on the Telephone Yet! Proceedings of GROUPS, 2001, 117-124.
7. Daft, R. L., Lengel, R.H., and Trevino, L.K. Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems. MIS Quarterly,11 (3), 1987, 355-366.
8. Danis, C. and Singer, D. A Wiki Instance in the Enterprise: Opportunities, Concerns and Reality. CSCW, 2008, 495-504.
9. DeLuca, D., Gasson, S., Kock, N. Adaptations that Virtual Teams Make so that Complex Tasks Can Be Performed Using Simple E-Collaboration Technologies. International Journal of e-Collaboration, 2 (3), 2006, 64-89.
10. DiMicco, J. Millen. D.R, Geyer, W. Dugan, C. Brownholtz, B. and Muller, M. Motivations for Social Networking at Work. CSCW, 2008, 711-720.
11. Efimova, L. and Grudin, J. Crossing Boundaries: A Case Study Employee Blogging. HICSS, 2007, 135-144.
12. Gabarro, J. The Development of Working Relationships. In J. Lorsch, Handbook of Organizational Behavior. Prentice-Hall, Englewood Cliffs, NJ, 1987, 172-189.
13. Handel, M. and Herbsleb, J.D. What Is Chat Doing in the Workplace? CSCW, 2002, 238-247.
14. Hinds, P. and Kiesler, S. Communication across Boundaries: Work, Structure, and Use of Communication Technologies in a Large Organization. Organization Science, 6(4), 1995, 373-393.
15. Huh, J., Jones, L., Erickson, T., Kellogg, W.A., Bellamy, R.K., and Thomas, J.C. BlogCentral: the Role of Internal Blogs at Work. CHI, 2007, 2447-2452.
16. Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D.J., and Kamm, C. The Character, Functions, and Styles of Instant Messaging in the Workplace. CHI, 2002, 11-20.
17. Jackson, T.W., Dawson, R., and Wilson, D. Understanding Email Interaction Increases Organizational Productivity. Communications of the ACM, 46(8), 2003, 80-84.
18. Jefferies, R., Turner, A.A., Polson, P.G., and Atwood, M.E. The Processes Involved in Designing Software. In J.R. Anderson, Cognitive Skills and Their Acquisition. Lawrence Erlbaum Associates, 1981, 255-283.
19. Kim, H., Gwang, J.K., Park, H.W., and Rice, R.E. Configurations of Relationships in Different Media: FtF, Email, Instant Messenger, Mobile Phone, and SMS. Journal of Computer-Mediated Communication 12(4), 2007, 1183-1207.
20. Majchrzak, A., Wagner, C., and Yates, D. Corporate Wiki Users: Results of a Survey. Proc. of WikiSym, 2006, 99-104.
21. Molyneaux, T. and Brumley, J. The Use of Wikis as a Management Tool to Facilitate Group Project Work. Proc. AAEE Conference, 2007, 1-8.
22. Nardi, B.A. Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication. Computer Supported Cooperative Work, 14(2), 2005, 91-130.
23. Ochsman, R. B. and Chapanis. A. The Effects of 10 communication modes on the behavior of teams during co-operative problem solving. International Journal of Man-Machine Studies 6, 1974, 579-619.
24. Olson, G.M., and Olson, J.S. Distance Matters. Human-Computer Interaction, 15, 2000, 347-374.
25. The R Project for Statistical Computing. http://www.r-project.org/
26. Robert, L.P. and Dennis, A. R. Paradox of Richness: A cognitive Model of Media Choice. IEEE Transaction on Professional Communication, 48 (1), 2005, 10-21.
27. Sellen. A. Remote conversations: The effects of mediating talk with technology. Human-Computer Interaction 10, 1995, 401-444.
28. Skeels, M.M. and Grudin, J. When Social Networks Cross Boundaries: A Case Study of Workplace Use of Facebook and LinkedIn. Proc. of GROUPS, 2009, 95-104.
29. Timmerman, C.E. The Moderating Effect of Mindlessness/Mindfulness upon Media Richness and Social Influence Explanation of Organizational Media Use. Communication Monographs, 69 (2), 2002, 111-131.
30. Tsai, W. and Ghoshal, S. Social Capital and Value Creation: the Role of Infirm Networks. Academy of Management Journal of Personality and Social Psychology, 41, 1998, 464-476.
31. U.S Census Bureau. Statistics about Business Size (including Small Business) from the U.S. Census Bureau. http://www.census.gov/epcd/www/smallbus. html
32. Zhao, D. and Rosson. M.B. How and Why People Twitter: The Role that Micro-Blogging Plays in Informal Communication at Work. Proc. of GROUPS, 2004, 243-52.