User-oriented quality assessment of IT-supported healthcare processes - A position paper

Lecture Notes in Business Information Processing

Volumn 43 LNBIP, Issue , 2010, Pages 617-622

  Ammenwerth, Elske ^a   Breu, Ruth ^b   Paech, Barbara ^c  

^a University for Health Sciences Medical Informatics and Technology (UMIT)   (Germany)

^b UNIVERSITY OF INNSBRUCK   (Austria)

^c UNIVERSITY OF HEIDELBERG   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE;

HEALTHCARE PROCESS; POSITION PAPERS; PROCESS QUALITY; QUALITY ASSESSMENT; USER ORIENTED; USER VIEW;

ENTERPRISE RESOURCE MANAGEMENT;

EID: 77953976280     PISSN: 18651348     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-12186-9_59     Document Type: Conference Paper

References (9)

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2. Ehlers, F.: Das Prozess-Potential-Screening, PhD Thesis, University of Heidelberg (2004) (in German)
3. Fischermans, G.: Praxishandbuch Prozessmanagement, Verlag Dr. Götz Schmidt (2009) (in German)
4. Gandjours, A., et al.: An evidence-based evaluation of quality and efficiency indicators. Qual. Manag. Health Care 10, 41-52 (2002)
5. Kütz, M.: Kennzahlen in der IT. dpunkt-Verlag (2009) (in German)
6. Shekelle, P.G., Morton, S.C., Keeler, E.B.: Cost and benefit of health care information technology. Evid. Rep. Technol. Assess (Full Rep.) (132), 1-71 (2006)
7. http://www.itil-officialsite.com/home/home.asp
8. http://www.isaca.org
9. http://www.iso.org/iso/iso-catalogue/catalogue-tc/catalogue-detail.htm? csnumber=35683